I am a dedicated and hardworking professional who is looking to bring an experienced skill set to your organization in order to over achieve and succeed. I am seeking a position in which I can work towards personal and professional growth as well as contributing to the growth of the organization.
Client relations expert
Customer service expert
Exceptional problem solver
Excellent communication skills
Dedicated team player
New customer acquisition
Articulate public speaker
Sterling Insurance GroupSterling Heights, MIPersonal Lines Account Manager03/2016 to Current
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Managed over Twenty Two Hundred Property and Casualty Policies in designated portion of the alphabet.
Responsible for the rearketing, retention, and prospecting of all new and current accounts.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported policy issues.
Addressed customer service inquiries in a timely and accurate fashion.
Facilitated information flow between customer service, account management operations, company underwriting and billing, and management departments to guarantee highest level of customer satisfaction was met.
Upsold policies and overages to existing customers, generating increased agency revenue.
Marketed and developed key accounts by favorably representing the company at membership and community functions.
AAA Insurance- David Brown AgencyClinton Township, MILicensed Sales Representative04/2015 to 05/2016
Responsible for management of all new inbound sales and service.
Conducted sales from cold-calling, inbound servicing, and direct mailing.
Managed existing business to ensure continual customer satisfaction.
Created lifelong contacts with current and new clients.
Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Allstate-Jennifer Biewer AgencyClinton Township, MILicensed Sales Producer04/2014 to 04/2015
Responsible the quoting of Allstate Property and Casualty insurance products.
Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
Participated in various incentive programs and contests designed to support achievement of production goals.
Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Generated a network of clients and leads.
Established lifelong relationships with potential, new, and existing customers.
State Farm-Aaron Seitz AgencyMacomb, MIInsurance Account Representative10/2013 to 04/2014
Responsible for the intake, quoting, and sale of Property and Casualty insurance products.
Implemented new sales and service techniques to help office grow.
Developed and managed a network of leads, prospects, and clients.
Assisted in any Underwriting and Customer Service work as needed.
Increased monthly sales by [Number]% by implementing strategies to develop and expand existing customer base.
Cold and warm called 60 new and existing accounts per day.
Generated new accounts by implementing effective networking and content marketing strategies.
Identified strategic partnerships and gathered market information to gain a competitive advantage.
Contacted new and existing customers to discuss how specific products could meet their needs.
Identified, coordinated and participated in client relationship-building activities and meetings.
Leveraged lead generation tools to increase profitability and product presence in the marketplace.
Generated new sales opportunities through direct and telephone selling and emails.
Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
Maintained up-to-date knowledge of industry, target accounts and competitive landscape.
Picano's Italian GrilleTroy, MIServer09/2012 to 02/2013
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.
Served residents and guests during meal times with speed and efficiency
Suggested additional items to customers, as appropriate, to increase restaurant sales.
Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies.
Answered questions about menu selections and made recommendations when requested.
Interacted with customers on a friendly basis thereby assuring repeated customer business.
Communicated with customers regarding orders, comments, and complainnts.
Consistently adhered to quality expectations and standards.
Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Liberal Arts2012Macomb Community College Madonna University, Clinton, MichiganLiberal Arts May 2012
Bachelor of Science:Criminal Justice2017Madonna University, Livonia, Michigan, United StatesBachelor of Science in Criminal Justice Studies
High School Diploma2010Cardinal Mooney Catholic High School, Marine City, Michigan , United StatesCollege Preparatory Catholic High School