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peoples department manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Highly effective and goal-oriented industrial engineer with two years of industry experience. Results-driven food service management degree holder with 3+ years’ experience with restaurant management in fast-paced environment. SERV Safe Manager certificate. Results-driven peoples department offering 4+ years of human resource's experience combined with enterprising approach to handling all department needs and promoting business success. Excellent salesperson with organized approach and diligent follow-through. Trained in diverse strategies for achieving revenue and cost-control objectives. Organized Department Manager brings detail-focused approach to oversight. Business-conscious individual offering over 4 years working as supervisor in human resources sector. Focused, enthusiastic and offering highly effective skills in creating optimal strategies and mentoring employees. Dedicated Department Manager with undeniable service, employee development and interpersonal skills. Boasts more than 4 years of experience overseeing complex department-management tasks. Bilingual and comfortable working with people of all personalities. Service-driven professional with 4-year background in fast food sector. Personable and reliable desiring opportunity to use multitasking and customer service in busy environment. Peoples department with talent for hiring and training. Strong knowledge of building customers relations. Communicative and team-oriented with proficiency in microsoft. Proven history of fostering goals to meet team, individual and management objectives. Results-driven peoples manager offering 4+ years of hiring experience combined with enterprising approach to handling all department needs and promoting business success. Excellent salesperson with organized approach and diligent follow-through. Trained in diverse strategies for achieving revenue and cost-control objectives.

Skills
  • Training and mentoring
  • Order processing
  • Multitasking
  • Department Head
  • Staff development
Experience
Peoples Department Manager, 01/2016 to Current
Infosys LtdRichardson, TX,
  • Supervised a diverse team of over 50 restaurant staff, while also handling a diverse of administrative responsibilities.
  • Managed ordering of food, supplies, and beverages, as well as inventory control and auditing of stockroom.
  • Maintained and developed a superb dining experience for families and couples.
  • Ensured Occupational Safety and Health Act, local health and safety codes, and restaurant safety to maintain security and assure policies are met.
  • Guaranteed food quality and 100% customer satisfaction by auditing menu items and food service performance.
  • Worked closely with sales associates to complete tasks.
  • Followed all safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Balanced workloads to meet targets without overtaxing employees.
  • Employed process improvement initiatives within department.
Customer Service Specialist, 03/2013 to 02/2015
Southwest Key ProgramsCa, CA,
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Recommended improvements to products and services to mitigate complaints.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Relayed productive customer feedback to marketing teams.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assessed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Teacher's Assistant, 08/2009 to 02/2012
Grand Canyon EducationCity, STATE,
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Graded homework assignments, tests and special projects.
  • Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
  • Distributed and collected tests and homework to collate and prepare for grading.
Education and Training
MASTER OF ARTS: , Expected in 08/2011
CAPELLA UNIVERSITY - ,
GPA:
BACCALAUREATE: SCIENCE IN CHEMISTRY, Expected in 08/2009
GRAND CANYON UNIVERSITY - ,
GPA:
sKILLS Contributed to 98% customer satisfaction score in

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Resume Overview

School Attended

  • CAPELLA UNIVERSITY
  • GRAND CANYON UNIVERSITY

Job Titles Held:

  • Peoples Department Manager
  • Customer Service Specialist
  • Teacher's Assistant

Degrees

  • MASTER OF ARTS
  • BACCALAUREATE

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