Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Diplomatic Human Resources Manager with 16 years of progressive HR experience spanning employee hiring, coaching and development, and complex problem resolution. Skilled in developing and implementing practical initiatives to meet HR needs and promote performance improvements. Commended for building trusting relationships within organization to support business needs.

  • Industry awareness.
  • Cognitive flexibility, judgement and decision making.
  • Innovative, creative and original thinking.
  • Strategic thinking.
  • Effective internal and external collaboration.
  • Employee engagement
  • Collaboration
  • Employee relations
  • Korn Ferry 360 Certification
  • Recruitment and hiring
People Team HR Manager, 04/2019 - Current
Natera Bakersfield, CA,
  • Proactively identify and solve complex HR problems that impact operations management and business direction.
  • Provide HR consultation services to leadership and department heads.
  • Comply with local, state and federal laws and established organizational standards for employees in Arkansas, Missouri, Kansas and Oklahoma.
  • Advise leadership on HR-related issues, including vacation and sick time, benefits, and employment discrepancies.
  • Handle employee conflicts efficiently while following all company procedures.
  • Execute strong negotiation skills to see both sides and work to reach agreements to satisfy both parties.
  • Foster culture of flexibility and acceptance by maintaining open communication with employees and management, while factoring team perspectives into new strategies.
  • Formulate corrective action plans through analysis of management feedback and consultation with employee.
  • Build and develop trust based relationships with employees, peers, and leadership.
  • Provide employee relations coaching to management on difficult conversations, engagement, documentation and performance evaluation.
  • Engage and partner with management teams to review various employee engagement survey results, determine approach, identify focus areas and collaboratively create effective action plans.
  • Leverage employee focus groups in development of solutions for focus areas identified in respective departments employee engagement survey results.
  • Assess training and development needs, using employee engagement surveys and interviews to gather data.
  • Work with department managers to assess needs.
  • Identify gaps in departments and leverage Total Rewards, Diversity, Equity and Inclusion, and Talent Management to provide necessary resources.
  • Identify and implement employee relations practices to establish positive employer-employee relationships and boost employee engagement.
  • Analyze workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
  • Meet with current and leaving employees to conduct surveys and determine areas in need of improvement.
  • Diagnose potential personnel issues to create action plans to eliminate complications.
  • Conduct new employee orientation to introduce employees to policies, culture and objectives.
  • Proactively identify and solve complex HR problems that impact operations management and business direction.
  • Compile reports to provide management with accurate information and comply with policies and procedures.
  • Identify operational weaknesses to improve or innovate people, programs and processes.
  • Encourage open communications, promoting positive and pro-employee work environment.
  • Handle sensitive employee and company information with highest level of confidentiality and discretion.
  • Work with management to create performance measurement, employee development and employee compensation strategies.
  • Investigate workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Human Resources Programs Manager, 12/2012 - 04/2019
Oklahoma State Department Of Health City, STATE,
  • Directly responsible for a comprehensive recruitment and retention program for an organization with approximately 2,000 employees.
  • Managed and directed the internship program to ensure policies and procedures were accurate, complete and reflected current business practices.
  • Coordinated and oversaw a graduate student apprentice program and liaised between the University of Oklahoma Health Sciences Center and Executive leadership to address inquiries, contractual issues and foster problem resolution.
  • Maintained compliance with all state and federal laws, as well as established agency standards.
  • Assisted HR director with reports, studies, and projects for immediate and long-range strategic program development.
  • Evaluated data and prepared summaries on HR programs for public health re-accreditation.
  • Headed, edited and co-authored the update and revision of the agency's Workforce Development Plan.
  • Partnered with leadership team to facilitate strategic planning.
  • Engaged with management teams to plan improvements collaboratively, gauged effectiveness of implemented programs and updated or aligned new agency objectives.
  • Engaged in quality improvement, needs assessment and process mapping to optimize departmental structures.
  • Collaborated in strategized long-term business needs by driving employee feedback for process improvements.
  • Collaborated in the creation of process improvements, policies, procedures and knowledge management to resolve employee issues or concerns.
  • Oversaw exit interviews and maintained department records and reports.
  • Drove exiting employee feedback to deliver information to management for corrective action.
  • Analyzed turnover and prepared ad hoc, quarterly and/or annual reports for presentation to HR director, executive leadership and/or the board.
  • Partnered with the Oklahoma State Regents for Higher Education to plan, develop and implement a Memorandum of Understanding that was geared towards a collaborative relationship that would contribute towards meeting the mission and goals of the other.
  • Served as liaison between higher education, and management to promote collaboration, fostered and facilitated communication and identified potential opportunities for students.
  • Worked with department managers to assess needs.
  • Facilitated the implementation of a student hiring process by communicating objectives across teams, and departments, assigning multi-phase activities to appropriate staff and coordinating time lines to ensure successful launch.
  • Strengthened planning initiatives by developing job shadowing opportunities and formalizing an apprentice type program for critical positions.
  • Created recruitment strategies to drive interest for prospective students.
  • Collaborated with internal and external colleagues to troubleshoot recruitment challenges, market information and potential strategies.
  • Worked with hiring managers to develop and implement hiring criteria and employment selection assessments to improve staffing quality.
  • Interfaced with leadership to assess recruitment and retention needs, ensure needs were met and strategies undertaken were efficient.
  • Advised managers on organizational policy matters and recommended needed changes.
  • Generated solutions to reduce and remedy issues often encountered during the recruiting process.
  • Promoted awareness of public health careers by collaborating with the communications department and implementing advertising techniques and initiatives.
  • Kept abreast of the latest hiring trends and recommended solutions that would challenge and refine the agency's recruitment and sourcing processes.
  • Sourced and developed sourcing leads to increase recruiting base.
  • Explored and evaluated creative and innovative recruitment strategies under varying constraints.
  • Executed integrated recruiting campaign across multiple media channels.
  • Developed plans for recruiting new staff through a variety of techniques.
  • Assisted with developing job descriptions for new or existing positions.
  • Arranged and coordinated cross departmental hiring events.
  • Implemented strategies to streamline recruitment procedures more effectively.
  • Gave presentations to various audiences on a variety of employment related topics.
  • Managed outreach coordination efforts to involve employees and external partners.
  • Assisted employees, management and external partners or interested applicants in solving their issues related to recruitment, retention and HR regulations and policies.
  • Served as a link between management and employees by handling questions and helping resolve work-related problems.
  • Remained in close communication with employees, management and external partners or interested applicants to ensure satisfaction and resolution of complaints.
  • Identified areas for improvement aimed at helping agency achieve goals.
  • Developed process improvements and streamlined procedures to effectively resolve applicant discrepancies.
  • Made efficiency changes to improve components of the recruitment process.
  • Conducted interviews with potential new hires and provided recommendations.
  • Conducted interviews for adding new team members to department.
  • Guided employees through routine and complex administrative situations with firm but motivational approach.
  • Oversaw department's reception desk, including office maintenance and supply and inventory management.
  • Mentored staff through constructive feedback, performance evaluations and professional development opportunities.
  • Provided insight regarding job duties to optimize productivity.
  • Conferred with employees to discuss complaints and resolve issues.
  • Identified performance issues and determined most efficient solution.
  • Managed and monitored program contracts and budgets.
  • Drafted and modified contracts, including writing statements of work for Requests for Proposals.
  • Coordinated necessary services with internal and external partners.
Senior Human Resources Coordinator, 05/2012 - 10/2012
Oklahoma Healthcare Authority City, STATE,
  • Served as subject matter expert for supervisors/managers/unit heads/division heads.
  • Advised agency officials and employees of federal and state rules, regulations, policies and procedures concerning employee and applicant actions; answered informational and procedural questions regarding rules and policies.
  • Advised agency managers on compliance with agency policy, state and federal rules, laws and regulations relating to HR functions.
  • Contributed to the development of human resource related policies, programs and guidelines.
  • Interpreted and applied rules and laws concerning human resources management to a variety of human resources matters including: classification\compensation, selection\recruitment, training\staff development and employee benefit programs, and employee transactions and records.
  • Assembled job announcement documents, posted job announcements on a variety of media sites and printed media.
  • Established job announcement folders to include data entry on incoming applications.
  • Evaluated applications for eligibility, basic qualifications and other pertinent legal and regulatory requirements and referred eligible candidates to selecting officials.
  • Prepared, processed, and reviewed related actions and reports concerning employees and applicants for positions; ensured compliance with applicable laws and rules concerning said actions.
  • Assisted HR director with reports, studies, and projects for immediate and long-range strategic program development.
Master of Arts: Human Relations, Expected in 2007
University Of Oklahoma - Norman, OK,

Thesis: The challenges facing public health in the recruitment and retention of nurses.

Bachelor of Arts: Philosophy, Expected in 2003
University Of Oklahoma - Norman, OK,
  • Member, Board of Visitors, Clara Luper Department of African and African American Studies at the University of Oklahoma, Norman (2016 - present)
  • Toastmasters International (2018 - present)

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Resume Overview

School Attended

  • University Of Oklahoma
  • University Of Oklahoma

Job Titles Held:

  • People Team HR Manager
  • Human Resources Programs Manager
  • Senior Human Resources Coordinator


  • Master of Arts
  • Bachelor of Arts

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