Talented Coordinator and Team Leader offering 15 years of success in call center environments. Committed to supporting HR and recruitment efforts with focus on engaging and retaining talented staff. Multi-talented and rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Strength in training and development, client relations and problem solving. Quality- focused committed to approaching administrative tasks with tenacity and attention to detail. Highly driven and maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients.
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