Dedicated Human Resources Coordinator focused on developing efficient processes using knowledge of employee relations, benefits, and auditing. Highly efficient and well established in administrative environments that are fast-paced and challenging.
Microsoft Office suite expert
Human resources audits
Superb interpersonal skills
Benefits and payroll coordination
People Operations Associate, 07/2015 to Current Zocdoc – New York, NY
Organized and lead new hire onboarding and orientations.
Supported payroll processing.
Answered employee questions about benefits and company policies and procedures.
Completed employment verifications and background checks.
Maintained HRIS and employee benefits filing systems.
Updated key human resource metrics, including turnover and terminations.
Reviewed and responded to unemployment claims with appropriate documentation.
Senior Provider Operations Associate, 08/2014 to 07/2015 Zocdoc – New York, NY
Accurately documented, researched and resolved customer service issues.
Conducted performance reviews for Customer Service Representatives to improve customer satisfaction rates.
Addressed and resolved customer product complaints empathetically and professionally.
Effectively managed a high-volume of inbound and outbound customer calls.
Liaison between customers and QA Engineers ensuring that product bugs are repaired quickly.
Account Support Representative, 06/2013 to 07/2014 Wolrdstrides – Charlottesville, Virginia
Answered participant inquiries about international educational travel.
Assisted Account Managers with organizing executive-level international educational travel.
Composed a case study on managing in-country tragedies.
Organized and provided all travel information and documentation to all participants.
Assistant Community Manager, 08/2011 to 06/2013 Arden Place Luxury Apartments – Charlottesville, Virginia
Ensured resident satisfaction and led leasing efforts.
Maintained and organized the market survey of local competitive apartment communities.
Advertised the community through online ads, press releases, community outreach, and public events.
Implemented marketing techniques to improve apartment sales in a brand new community achieving 95% occupancy in 10 months.
Created and maintained the content on the community's Facebook, Twitter, and blog.
Bachelor of Arts: Modern Literature and Media Studies, University of Virginia - Charlottesville, VA
Coursework in media policy and ethics & literature of developing nations