peer support specialist resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
  • Effective collaboration and interaction
  • Interpersonal abilities
  • Problem-solving skills
  • Leadership skills
  • Service navigation
  • Rapport building
  • Recovery guidance
  • Intervention planning
  • Crisis Response
  • Providing direction
  • Social activity planning
  • Case management proficiency
  • Needs assessment
  • Skilled in intake interviewing
Professional Summary

Committed Professional possessing a broad range of experience in delivering comprehensive case management to residents in Mental Health, Homeless and Substance Abuse programs. Accomplished at fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Currently looking to leverage background and expertise to take next career step as a Care Coordinator with a respected organization that rewards diligence and professionalism.

Work History
01/2021 to Current
Peer Support Specialist Aetna Inc. Geneva, OH,
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Communicated with individuals' family members, offering information and insight into support services available at community level.
  • Helped patients to deal with realities of Mental Health and/or Substance Abuse diagnoses and develop coping skills.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Carried out day-day-day duties accurately and efficiently.
10/2018 to Current
Residential Technician Comcast Fairfield, CA,
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Solved grievances and complaints by collaborating with residents.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Promoted positive relations between residents and staff.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Provided emotional support to residents coping with various issues as they arise
  • Supported personal needs of residents dealing with diverse conditions.
  • Conducted tours, orientation and educational sessions for residents .
  • Established consistent relationships with clients to maintain professional boundaries.
  • Maintained communication with advocates, counselors, and other staff members to promote supportive environment.
12/2017 to 09/2018
Customer Service Associate Firstservice Residential Alexandria, VA,
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Provided information regarding charge accounts and loyalty programs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Prepared beverages and filled food orders for customers.
Expected in 12/2020
Associate of Applied Science: Substance Abuse Counseling Concentration
Lone Star College System - Spring, TX
Expected in 07/2020
Associate of Applied Science: Human Services
Lone Star College System - Spring, TX
Expected in 02/1990
Navarro Achievement Center - San Antonio, TX,
  • Peer Recovery Coach Training - April 2021
  • Mental Health Peer Support Specialist Training - March 2021
  • Certified Community Health Worker, - March 2020
  • Peer Recovery Training - February 2018
  • Microsoft Office Specialist - October 2010

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Resume Overview

School Attended

  • Lone Star College System
  • Lone Star College System
  • Navarro Achievement Center

Job Titles Held:

  • Peer Support Specialist
  • Residential Technician
  • Customer Service Associate


  • Associate of Applied Science
  • Associate of Applied Science
  • GED

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