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PBX Operator Resume Example

Resume Score: 80%

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TH
PBX OPERATOR
Summary

Board certified Pharmacy Technician* excited to bring 35 years background in 2 pharmacies** to growing team. Well-versed in all elements of medication dispensing, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patients and customers.

*formerly

Reasors, Albertsons and Skaggs Alpha Beta are all one and the same due to company buyouts.

Skills
  • FDA compliance
  • Problem-solving skills
  • Proper labeling procedures
  • Aseptic techniques
  • Drug inventory control
  • Pharmacy operations
  • Point of sale systems proficiency
  • Stocking medications
  • Time management
  • Customer service
  • Detail-oriented
  • Workflow Optimization
  • Insurance billing
  • Filling prescriptions
  • Team leadership
  • Quality assurance and control
  • Problem solving
Experience
Hillcrest Medical Center | Tulsa, OKPBX Operator06/2014 - Current
  • Managed corporate phone services for bustling business with [Number] employees by routing calls quickly and accurately.
  • Answered up to [Number] calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Provided training and coaching to new PBX operators.
  • Operated telephone switchboard of 1,000employees and routed calls to the correct destination.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Conducted directory searches for employees and customers to locate phone numbers, addresses and patient room information.
  • Paged employees over the PA system to ensure prompt response to all emergent codes
  • Completed connections between callers, departments and professionals.
  • Handled incoming calls with friendly and cheerful attitude for organization using [4]-line system.
  • Create and distribute on call schedules for approximately 100 doctors plus the support services.
Hillcrest Medical Center | Tulsa, OKCertified Pharmacy Technician03/2009 - 06/2014
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Adhered to infection control policies and procedures to prevent spread of disease.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Received, reviewed, dispensed, and labeled over 400 prescriptions daily with expert accuracy.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Made IV's and reconstituted appropriate Medications some IV's.
  • Made Chemo IV's and pumps
Reasors, Albertsons And Skaggs Alpha Beta | Tulsa, OKCertified Pharmacy Technician08/1985 - 05/2009
  • Prepared pricing and instruction labels for placement on prescriptions.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Compiled customer demographic, allergy and medical history background.
  • Adhered to infection control policies and procedures to prevent spread of disease.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Merchandised related products to drive pharmacy department sales.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Received, reviewed, dispensed, and labeled over 300 prescriptions daily with expert accuracy.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Prepared and submitted claims to insurance companies for payment.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.

Maintained all third party records, rejections and denials.

I started in pharmacy before computers! Thus I learned the insurance side of pharmacy from the groung up.

Education and Training
Garden City High School | Garden City, KSHigh School Diploma05/1980
On Line CourseSome College (No Degree) in Medical Terminology And Coding
Inhouse EducationNational Pharmacy Technician Certification
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Hillcrest Medical Center
  • Reasors, Albertsons And Skaggs Alpha Beta

School Attended

  • Garden City High School
  • On Line Course
  • Inhouse Education

Job Titles Held:

  • PBX Operator
  • Certified Pharmacy Technician

Degrees

  • High School Diploma
    Some College (No Degree) in Medical Terminology And Coding
    National Pharmacy Technician Certification

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