Payroll Retention Agent Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
  • Customer- and service-oriented
  • Product knowledge
  • Organizational Skills
  • Verbal/written communication
  • Adaptive team player
  • Data Entry
  • Problem-solving abilities
  • Contact Center Operations
  • Computer skills
  • Order processing
  • Customer retention abilities
  • B2C sales
Expected in 05/2021 Associate of Science | Psychology Atlanta Metropolitan State College, Atlanta, GA GPA:
  • Completed coursework in Intro Computer Science
  • Dean's List Honoree [Spring 2019-2021]
  • HOPE Scholarship

Customer-focused Sales Associate bringing 6 years of retail experience. Focused on maximizing business success by capitalizing on sales and service opportunities. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives.

12/2021 to Current Customer Experience Consultant Atlas Copco Drilling Solutions | Jacksonville, FL,
  • Answered customer questions, shared product knowledge and researched pricing and availability using [Citrix & Salesforce].
  • Collaborated with other sales team members to share selling strategies and gain new insights through [Chatter].
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
03/2021 to 11/2021 Customer Care Advocate Cubesmart | Green Valley, AZ,
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications [Ultimate].
  • Explained new products, services, and scheduling to customers using [BOSS].
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
07/2020 to 02/2021 Payroll Retention Agent Cubesmart | Greensboro, NC,
  • Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation [ServiceNow].
  • Analyzed customer feedback and developed new techniques to ensure customer retention.
  • Input customers information into spreadsheets and company CRM database to provide leaders with quick access to essential client data.
05/2016 to 06/2020 Sales Associate Macy's Retail Store | City, STATE,
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Educates customers on special pricing opportunities and company offerings.
  • Maximize customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
  • Process efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Extra-curricular Activities
  • Love Beyond Bars Non-profit Organization
  • T.R.I.O CLUB-Student Services Support
  • HOSA- Health Occupations Student of America
  • D.I.V.A.S CLUB- Sister Support Group

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Resume Overview

School Attended
  • Atlanta Metropolitan State College
Job Titles Held:
  • Customer Experience Consultant
  • Customer Care Advocate
  • Payroll Retention Agent
  • Sales Associate
  • Associate of Science

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