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Payroll/Human Resources Manager Resume Example

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PAYROLL/HUMAN RESOURCES MANAGER
Summary

Flexible Payroll Manager adapts seamlessly to constantly evolving accounting processes and technologies. Over 15 years of leadership in financial and human resources roles within the Restaurant Industry. Knowledgeable user of PAYCOM/Paychex payroll suite.

Skills
  • Microsoft applications
  • Multi-state payroll
  • Payroll policies and procedures
  • I-9 documentation
  • Garnishment processing
  • New employee processing
  • Interpersonal and written communication
Experience
Payroll/Human Resources Manager | 11/2014 to Current
The Bock Group - Philadelphia, PA
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Identified processes that could be improved, implementing new procedures that saved 6 hours per payroll cycle.
  • Monitored vacation accrual.
  • Worked with third-party vendor on reporting withholdings and SUTA.
  • Prepared and maintained support documentation.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Provided accurate information for ERISA reporting.
  • Followed all IRS guidelines and state regulations when submitting payroll taxes.
  • Managed company tax payments for The Bock Group organization with $1 million in annual revenue.
  • Collaborated with the Accounts Payable department to provide insight into audits regarding payroll processing.
  • Corrected payroll transactions by voiding checks and issuing stop payment orders.
  • Onboarded new employees in time reporting and payroll systems.
  • Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
  • Stayed current on multi-state and local tax laws and made sure any changes were immediately noted.
  • Supervised proper processing of garnishments, including child support and wage assignments.
  • Provided technical expertise to employees and auditors on federal, state and international income tax matters.
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Managed payroll and time and attendance systems.
  • Prepared and filed sales and use tax returns, telecommunications tax returns and other miscellaneous filings.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
Server/Shift Manager | 11/2008 to Current
Francisco's On The River - Washington Crossing, PA
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Upsold customers and optimized table-turns to outperform average sales by 60%.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Provided exceptional service to 100-140 customers per day at an Upscale Mediterranean BYOB establishment.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Accounts Payable Specialist | 05/2000 to 05/2004
The Bock Group - Philadelphia, PA
  • Compiled budget documents and monitored costs to maintain control systems.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Prepared and updated vendor files, including tax and insurance information.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Coded invoices and other records to maintain organized and accurate records.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Produced high-quality documents, reports and presentations using Quickbooks.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Liaised with vendors and customers to confirm information and address client issues.
  • Completed day-to-day financial transactions, including handling 500 employee payroll.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Managed over 6 accounts worth over $1 million with accuracy in Quickbooks.
Education and Training
Hussian School Of Art - Philadelphia
Associate of Arts
Illustration/ Graphic Design, 06/1991
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Resume Overview

Companies Worked For:

  • The Bock Group
  • Francisco's On The River

School Attended

  • Hussian School Of Art

Job Titles Held:

  • Payroll/Human Resources Manager
  • Server/Shift Manager
  • Accounts Payable Specialist

Degrees

  • Associate of Arts

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