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Payment Services Operations Associate IV Resume Example

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PAYMENT SERVICES OPERATIONS ASSOCIATE IV
Professional Summary

Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting. A solid background working in high-volume office environments focused on delivering exceptional clerical and operational support for Sales and Banking professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Motivated to maintain customer satisfaction and contribute to company success.

Skills
  • 3+ years in Banking Industry
  • 10+ years in Customer Service
  • Experienced in managing account reconciliation
  • Microsoft Office Suite
  • Clerical
  • Inbound and Outbound Call Center
Work History
07/2019 - CurrentPayment Services Operations Associate IV | Company Name - City, State
  • Inbound and outbound phone support for domestic and foreign wires.
  • Execute phone and email wire transfers, stop payments, account builds and account transfers.
  • Managed over 50 customer calls per day
  • Execute exchange of foreign currency to USD.
  • Manage and research account activities.
  • Perform legal restraints, fraud holds, and releases on various accounts.
  • Utilize banking systems including TPX, GPP, Treasury center, Cash Star, PARC, RBC, and JP Morgan.
  • Assist both external and internal customers by phone and email.
  • Utilize Fintrac system to report Royal Bank of Canada incoming and outgoing wire transactions.
  • Manage user accessability for Royal Bank of Canada employee access.
  • Increased customer service rates by working closely with clients to resolve issues quickly and accurately.
  • Analyze financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
  • Provide high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Upheld strict financial controls by keeping funds secure and accurately transferring money
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
05/2018 - 07/2019Payment Services Representative Phone Operator | Company Name - City, State
  • Treasury Management Services.
  • Inbound and outbound phone support for domestic and foreign wires.
  • Managed over 50 customer calls per day.
  • Performed data entry for Foreign exchange wires in daily excel log.
  • Working closely with Foreign exchange traders.
  • Processing incoming internal branch and external customer wire transactions and inquiries.
  • Updating procedures, training binder for new hires.
  • Verifying branch wire authorizations.
01/2018 - 01/2018Support Representative | Company Name - City, State
  • Processing customer transactions and/or updating, correcting, or altering transactions as requested.
  • Complete billing orders and managing large reseller accounts.
  • Supervising and assisting new hire onboard training.
  • Inbound and outbound phone support.
  • Monitoring team email box answering inquiries and sending out customer orders.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Executed billing tasks and recorded information in company databases.
  • Increased sales by 10% working closely with vendors
  • Worked closely with Market Development to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
03/2016 - 01/2017Clerical Library Page | Company Name - City, State
  • Used library and scholarly databases to locate reliable resources.
  • Oversaw check-in and check-out process of library books and materials at circulation desk.
  • Greeted patrons upon entrance to library and offered assistance with any needs or issues.
  • Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
  • Developed strong understanding of cataloging books and other materials through various methods.
  • Answered patrons' questions and assisted in finding materials requested.
  • Returned books to circulation by placing on proper shelves.
  • Restocked returned items to correct shelf or storage locations.
Education
05/2016Albright Knox Art Gallery, CityDocent Certified
05/2015Buffalo State College, CityBachelor of Arts: Art History
  • Graduated Cum laude
  • Minored in Painting
  • Graduated with 3.85 GPA
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Resume Overview

School Attended

  • Albright Knox Art Gallery
  • Buffalo State College

Job Titles Held:

  • Payment Services Operations Associate IV
  • Payment Services Representative Phone Operator
  • Support Representative
  • Clerical Library Page

Degrees

  • Docent Certified
    Bachelor of Arts : Art History

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Payment Services Operations Associate IV

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