payment services operations associate iv resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic Operations Associate IV eager to contribute to team success through hard work, attention to detail, and excellent organizational and communication skills. Systematic about enhancing project production and saving costs. Strong networking and computational skills with expertise in Microsoft Office Suite and strong customer service skills. Excellent written and verbal communication abilities focused on building consensus and achieving common goals. Talented at improving operational efficiency through researched strategies and processes. Clear understanding of clerical duties and inbound and outbound call centers. Motivated to learn, grow and excel in the medical field. Strong interpersonal and team building skills with an outstanding ability to multitask with ease. Creative problem solver dedicated to resolving customer issues and concerns. Superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while over exceeding ambitious sales targets. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Effective communication
  • Data analysis
  • Computer skills
  • Production Reporting
  • Audit
  • Customer Support
  • Adaptability
  • Quality control guidelines
  • Process Improvement
  • MS Office
  • Database entry
Work History
Payment Services Operations Associate IV, 07/2019 - Current
Covance Redmond, WA,
  • Inbound and outbound phone support for domestic and foreign wires.
  • Execute phone and email wire transfers, stop payments, account builds and account transfers.
  • Managed over 50 customer calls per day
  • Execute exchange of foreign currency to USD.
  • Manage and research account activities.
  • Perform legal restraints, fraud holds, and releases on various accounts.
  • Utilize banking systems including TPX, GPP, Treasury center, Cash Star, PARC, RBC, and JP Morgan.
  • Assist both external and internal customers by phone and email.
  • Utilize Fintrac system to report Royal Bank of Canada incoming and outgoing wire transactions.
  • Manage user accessability for Royal Bank of Canada employee access.
  • Increased customer service rates by working closely with clients to resolve issues quickly and accurately.
  • Analyze financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
  • Provide high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Upheld strict financial controls by keeping funds secure and accurately transferring money
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Completed clerical duties and tasks for payment services administration.
Payment Services Representative Phone Operator , 05/2018 - 07/2019
M&T Bank Corp. City, STATE,
  • Treasury Management Services.
  • Inbound and outbound phone support for domestic and foreign wires.
  • Managed over 50 customer calls per day.
  • Performed data entry for Foreign exchange wires in daily excel log.
  • Working closely with Foreign exchange traders.
  • Processing incoming internal branch and external customer wire transactions and inquiries.
  • Updating procedures, training binder for new hires.
  • Verifying branch wire authorizations.
Support Representative, 01/2018 - 01/2018
Ingram Micro City, STATE,
  • Processing customer transactions and/or updating, correcting, or altering transactions as requested.
  • Complete billing orders and managing large reseller accounts.
  • Supervising and assisting new hire onboard training.
  • Inbound and outbound phone support.
  • Monitoring team email box answering inquiries and sending out customer orders.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Executed billing tasks and recorded information in company databases.
  • Increased sales by 10% working closely with vendors
  • Worked closely with Market Development to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Clerical Book Support, 03/2016 - 01/2017
Buffalo & Erie County Public Library - Central Library City, STATE,
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Maintained accurate records and confidentiality of library book and periodical inventory.
  • Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
  • Answered questions from patrons and helped to find desired materials.
  • Placed books on proper shelves when returned to circulation. Supported staff with facility maintenance, security, services and daily staff tasks.
  • Gained strong understanding of various methods for cataloging books and other materials.
Bachelor of Arts: Art History, Expected in 05/2015
Buffalo State College - Buffalo, NY,
Status -
  • Graduated Cum laude
  • Minored in Painting
  • Graduated with 3.85 GPA

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Resume Overview

School Attended

  • Buffalo State College

Job Titles Held:

  • Payment Services Operations Associate IV
  • Payment Services Representative Phone Operator
  • Support Representative
  • Clerical Book Support


  • Bachelor of Arts

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