Payment Center Administrative Assistant (Contract) Resume Example Institute Of International Education

PAYMENT CENTER ADMINISTRATIVE ASSISTANT (CONTRACT)

Summary

Highly enthusiastic customer service professional with [number] years client interface experience.

Results-driven [Job Title] with proven ability to establish rapport with clients.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success

highly effective at handling confidential information

Highlights

Microsoft Excel, Word, Outlook, basic PowerPoint, QuickBooks Pro; Elite Enterprise; Adobe Acrobat

Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Adaptive team player
Invoice processing
Customer service expert
Multi-tasking ability
Microsoft Excel certified
Strong interpersonal skills

Accomplishments

Client Interface

Managed accounting close, accounts payable, and financial reporting for multiple clients.

AP/AR

Researched and resolved billing problems that had been previously missed.

DOE. IIE

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.

Data Verification

Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Experience

Payment Center Administrative Assistant (Contract)12/2014 to 01/2015Institute of International EducationNew York, NY

Verified domestic university invoices by semester in payment of Preacademic and Academic foreign Exchange students regarding TOEFL testing, tuition and fees, housing and meals, and health insurance.
Verified institution vendor IDs and appropriate General Ledger and student Fund accounts
Checked for possible duplicate remittances to institutions
Clarified questionable charges by checking with institution catalogs and /or staff ; confirmed calculations
Checked student enrollment status
Ensured students were in an Active status in order for charges to be accepted by university vendor accounts
Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.
Created and submitted Payment Requests to Accounts Payable for check or ACH wire payment remittances.
Recorded payment approvals in Preacademic and Academic college files
Coded the general ledger and processed vendor invoice payments.Coordinated approval processes of all accounts payable invoices.
Verified details of transactions, including funds received and total account balances.----MendesCalculated figures such as discounts, percentage allocations and credits.----Mendes.

Data Entry clerk (Contract)09/2014 to 10/2014Department of Education, Office of School Support ServicesLong Island City, NY

Packaged for mail-out 2014/2015 student Free or Reduced-price Meal and / or Title 1 Income Eligibility applications per school requests
Sorted and categorized completed applications upon receipt from schools based on type, school year, NYS school meal eligibility letters, and NYC parent / guardian correspondence document attachments
Batch summary
Completed tally sheet summaries per school applications in order to accurately submit them with relevant attachments to the Scanning department
Filed copious, scanned and validated applications along with required document attachments in labeled storage boxes
Submitted parent employment and income verifications, tax returns and comments in response to School Support Services requests to the Scanning department for further evaluation
Balanced batch summary reports for verification and approval.

Security / Administrative Office Assistant (Volunteer)05/2014 to 09/2014Jewish Institute of Queens / Queens GymnasiaElmhurst, NY

Monitored and implemented gate access to school office premises; maintained visitor attendance log - verified appointments Reception-greeted, responded to inquiries and directed visitors to school offices Routed incoming phone calls to school staff members; took accurate messages for unavailable recipients (Panasonic KX-DT343); paged students for parent phone calls or parent /guardian dismissal Received mail correspondence for staff and managers, and submitted outgoing mail to mail carrier Provided key to unlock elevator to allow authorized access to building floors above lobby- classrooms, kitchen, lunchroom, deliveries Performed intermittent reviews of surveillance camera displays of frequented and isolated hallways, lunchroom, elevator banks Used walkie-talkies to summon patrol monitor intervention, as necessary Ad hoc projects - notifying parents on school year 2014 / 2015 registration, busing, calendar and School meal applications and schedules; data entry- payroll and Excel spreadsheet updates of school / NYC DOE operations; QuickBooks payroll check distribution and mailings.

Billing Coordinator (Contract)04/2013 to 05/2013Ropes & Gray LLPNew York, NY

Daily preparation of prebill details (proformas), draft bills and invoices utilizing Elite Enterprise and Worksite Explorer Prepared proformas at the start of the monthly billing cycle, and upon request Finalized approximately 100 invoices on a monthly basis Responded timely to partner and secretary inquiries on various client files Provided disbursement support documents by utilizing the Elite Accounts Payable application Performed daily transaction reconciliations / batch finalizations; filed support documents for processed work in cabinets Prepared and submitted for vendor approval the CounselLink electronic Client New Matter Form for client matters Performed ad hoc projects to maintain the department's productivity.

Billing Specialist (Contract)05/2012 to 01/2013Paul, Weiss, Rifkind, et al LLPNew York, NY

Participated in the monthly distribution of matter analysis reports (prebills) for attorney review, and upon request Verified Client agreements to ascertain that guidelines and policies were adhered to in creating final billing draft for attorney approval Utilized Elite Enterprise accounting system to create 200-220 monthly client invoices for firm services rendered Utilized various applications to verify unbilled inventory, prepare prebills, and to verify and view previously billed invoice contents Maintained a spreadsheet of monthly invoices to notify E-Billing staff on further client invoice requirements Performed client account invoiced write-offs as authorized by managers or partners Posted various adjustments to on-account funds Performed daily timecard and cost-card finalizations, and scanning of all processed documents Filed support documents for processed transactions in labeled Redweld folders and maintained a cabinet filing system Ad hoc assignments to maintain the department's productivity.

Administrative Assistant06/2011 to 01/2012S & E Management LLCBrooklyn, NY

Reception - greeted clients, routed phone calls to appropriate parties or recorded accurate messages Arranged telephone and walk-in applicant screenings- background and credit checks Scheduled potential tenant apartment showing appointments and meetings with the manager Maintained an office calendar-reminded appointment holders via telephone Received and sent out mail correspondence via USPS; small packages sent out via FedEx Responded timely to inquiries made by manager, colleagues, customers, vendors Managed tenant files; monitored office, small pantry and toiletry supplies and placed authorized re-orders Utilized QuickBooks Pro: Entered and created monthly vendor check payments-verified tax IDs, reviewed payment agreements Entered tenant payments on a timely basis- mailed receipts or filed in labeled folders for pickup Researched tenant and vendor payment discrepancies - notified Accountant on check stop placements, as needed Prepared daily spreadsheet reconciliation of tenant payment receipts in preparation of performing weekly bank deposits Assisted the Accountant with: Bi-weekly electronic payroll Monthly reconciliation of vendor statements and transactions, and tenant accounts closing Forms 941 (quarterly) and 940 (annual) payroll tax verifications and manual filings; Form 1099 (annual) for vendors.

Billing Coordinator10/2000 to 11/2010Mendes & Mount LLPNew York, NY

Utilized Elite Enterprise at the start of the billing cycle to create Time and Cost reports and proformas for attorney review Entrusted with the client billing for 5 partners: Verified timekeeper billing ratesCalculated figures such as discounts, percentage allocations and credits.Calculated figures such as discounts, percentage allocations and credits.Verified details of transactions, including funds received and total account balances.Researched and resolved billing and invoice problems. and exception rates, as applicable; adhered to client policies and guidelines Edited, drafted and finalized 200 monthly and quarterly invoices - some discounted with complex specifications Applied payments in various forms of tender -ACH, wire transfers, checks- to client accounts Verified the ability of case life and annual budgets in various electronic vendor databases to accommodate electronic invoices Submitted invoiced bills to electronic databases via E-Billing Hub; exported data from the electronic vendor databases to Excel for analyses and reporting Performed daily reconciliations of client invoices, payments and other transactions Updated and maintained transaction tracking of assigned attorney client matters on a shared department spreadsheet to facilitate inquiries and reporting Interacted daily with attorneys and legal staff regarding inquiries on client matter invoices, Accounts Receivable, payments received or transferred from escrow; responded in a timely manner Performed daily batch finalizations / reconciliations of client invoices and other transactions Scanned all work production on a daily basis
Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.
Filed support documents in dated Redweld folders; maintained a cabinet filing system of all processed documents Updated and maintained a quarterly shared department spreadsheet of E-invoices with calculated Broker fees for London Market Claims Services clients Reconciled Cash receipts from clients to bank deposit statements and Third party GBP (£) vendor payments to previously billed invoices, on a monthly basis Liaised with the Collections department to locate unallocated client payments for accurate application to their accounts Increased firm's revenue potential by meeting monthly with attorneys to review Aged Receivables and unbilled inventory reports Participated in monthly internal collection efforts on delinquent accounts- emails / telephones, past due statements, pay schedules and agreements establishment - adhered to FDCPA guidelines Performed authorized delinquent account write-offs, file closings and escrow funds transfers; documented all collection efforts Calculated, prepared and submitted partner approved check requests in payment of GBP (£) Vendors - utilized Xe.com Communicated with Vendors to request occasional invoice duplicates or to apprise them on firm remittances Posted cash receipt related journal entries to the General Ledger; participated in the annual year-end billing and payment analyses Performed Ad hoc projects.

Education

Bachelor of Science: Organizational Management2012Nyack CollegeNyack, NY

GPA-3.9

Associate of Applied Science: Data ProcessingNew York City College of Technology, CUNYBrooklyn, NYGPA: GPA: 3.9

Work History

Payment Center Administrative Assistant (Contract)12/2014 to 01/2015Institute of International Education

Data Entry clerk (Contract)09/2014 to 10/2014Department of Education, Office of School Support Services

Security / Administrative Assistant (Volunteer)05/2014 to 09/2014Jewish Institute / Queens Gymnasia

Billing Coordinator (Contract)04/2013 to 05/2013Ropes & Gray LLP

Billing Coordinator (Contract)05/2012 to 01/2013Paul Weiss LLP

Administrative Assistant06/2011 to 01/2012S & E Management LLC

Billing Coordinator10/2000 to 11/2010Mendes & Mount LLP

Bursar03/1990 to 06/1996Marymount Manhattan College

Skills

Academic, Accounting, Accounts Payable, Accounts Receivable, Administrative, Adobe Acrobat, Billing, Budgets, Calendaring, Cash management, Catalogs, Closing, Credit, Client Relations, Customer Service, data entry, databases, Documentation, Email, filing, foreign Exchange, Forms, funds, General Ledger, guardian, insurance, inventory, legal, letters, Market, meetings, access, Microsoft Excel, mail, Microsoft Office Specialist, Microsoft Outlook, Microsoft PowerPoint, security, MIcrosoft Word, Enterprise, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, payroll, , policies, QuickBooks Pro, Reception, reporting, Scanning, spreadsheet, tax, telephones, tender, type, view, year-end

Resume Overview

Companies Worked For:

Institute of International Education
Department of Education, Office of School Support Services
Jewish Institute of Queens / Queens Gymnasia
Ropes & Gray LLP
Paul, Weiss, Rifkind, et al LLP
S & E Management LLC
Mendes & Mount LLP
Jewish Institute / Queens Gymnasia
Paul Weiss LLP
Marymount Manhattan College

School Attended

Nyack College
New York City College of Technology, CUNY

Job Titles Held:

Payment Center Administrative Assistant (Contract)
Data Entry clerk (Contract)
Security / Administrative Office Assistant (Volunteer)
Billing Coordinator (Contract)
Billing Specialist (Contract)
Administrative Assistant
Billing Coordinator
Security / Administrative Assistant (Volunteer)
Bursar

Degrees

Bachelor of Science : Organizational Management 2012
Associate of Applied Science : Data Processing

Payment Center Administrative Assistant (Contract) Resume Example

Resume Score: 90%

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