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Pawn Broker Resume Example

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PAWN BROKER
Summary

Skilled Manager offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.

Skills
  • Market trend understanding
  • Inventory management
  • Customer service
  • Merchandise appraisals
  • Store audits
  • Training and coaching
  • Key accounts and territory management
  • Invoice generation
  • Business operations
  • Process improvement
  • Administrative support
  • Team building
  • Organization
  • Supervision
  • Team management
  • MS Office
Experience
Cash America | Midland, TXPawn Broker03/2020 - Current
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Evaluated customer merchandise to make purchasing decisions for store.
  • Set terms for loans and collateral, including rate, fee and expiration date.
  • Counted inventory every day and produced reports for management detailing such information.
  • Appraised items, including jewelry, firearms and other products to determine product value and authenticity.
  • Explained store policies and procedures to customers and responded to questions about loan terms.
  • Studied local market to better understand in-demand products to stock in store.
  • Researched electronics and other items online to identify market value.
  • Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
  • Recommended store merchandise to fit customers' unique shopping needs and budgets.
Teleperformance | Killeen, TXCSR Apple Specialist09/2019 - 12/2020
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Recommended store merchandise to fit customers' unique shopping needs and budgets.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Increased overall team efficiency and productivity.
Chicago Cheap Eats | Killeen, TXManager02/2017 - 02/2019
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Facilitated month-end journal entries, account reconciliation and invoicing using microsoft excel, and quickbooks.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Increased safety awareness among employees, resulting in zero injuries.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Cefco Convenience Stores | Killeen, TXManager02/2017 - 02/2018
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Education and Training
Lee High School | Midland, TXHigh School Diploma
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Resume Overview

Companies Worked For:

  • Cash America
  • Teleperformance
  • Chicago Cheap Eats
  • Cefco Convenience Stores

School Attended

  • Lee High School

Job Titles Held:

  • Pawn Broker
  • CSR Apple Specialist
  • Manager

Degrees

  • High School Diploma

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