Pawn Broker resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) XXX-1000 - Cell: - resumesample@example.com - -
Summary
Skilled Manager offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.
Skills
Market trend understanding
Inventory management
Customer service
Merchandise appraisals
Store audits
Training and coaching
Key accounts and territory management
Invoice generation
Business operations
Process improvement
Administrative support
Team building
Organization
Supervision
Team management
MS Office
Experience
03/2020 to Current
Pawn BrokerFood Dudes Delivery – St. Cloud, MN,
Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
Evaluated customer merchandise to make purchasing decisions for store.
Set terms for loans and collateral, including rate, fee and expiration date.
Counted inventory every day and produced reports for management detailing such information.
Appraised items, including jewelry, firearms and other products to determine product value and authenticity.
Explained store policies and procedures to customers and responded to questions about loan terms.
Studied local market to better understand in-demand products to stock in store.
Researched electronics and other items online to identify market value.
Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
Recommended store merchandise to fit customers' unique shopping needs and budgets.
09/2019 to 12/2020
CSR Apple SpecialistFood Dudes Delivery – Fargo, ND,
Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
Recommended store merchandise to fit customers' unique shopping needs and budgets.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Increased overall team efficiency and productivity.
02/2017 to 02/2019
ManagerChicago Cheap Eats – City, STATE,
Decreased costs significantly by negotiating with vendors and suppliers for better prices.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Facilitated month-end journal entries, account reconciliation and invoicing using microsoft excel, and quickbooks.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Increased safety awareness among employees, resulting in zero injuries.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
02/2017 to 02/2018
ManagerCefco Convenience Stores – City, STATE,
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Decreased costs significantly by negotiating with vendors and suppliers for better prices.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Education and Training
Expected in
High School Diploma: Lee High School - Midland, TX, GPA:
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