Patient Service Specialist Float Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Excellent organizational skills and experience. Self-motivated, detail oriental, eager to teach, to learn and empower others. Strong practical and theoretical foundation improving methods to ensure customer and employee satisfaction. Outstanding knowledge of organization structure, polices and procedures. Strong planning, organization and time management skills. Aware with customer needs assessment and evaluation of customer satisfaction. Dedicated and focused [Job Title] who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.


Microsoft Windows, PowerPoint

Knowledge of Epic System, Dolphin, Orso, Mosaiq, PP+


Dedicated team player

Schedule management



Patient Service Specialist Float, 2015 to Current
Select Medical CorporationFrankfort, KY,
  • Face to face contact customer service in greeting and assisting patients, family, visitors, and internal customers.
  • Ensure complete patient registration and retrieved up-to-date insurance information for billing purposes.
  • Proficiency coordinates and schedules appointment/procedures accordingly to patient needs in twenty-seven departments between La Crosse and Onalaska.
  • Maintain skills and education current on services related to position.
  • Participant in meetings to improve workflow and share ideas to improve cost effectiveness, and patient care.
  • Created scheduling guidelines for the Ophthalmology/Optometry Department.
  • Help develop an understanding between varies departments as well staff members.
  • Participant Touchstone Group and Exploring Frontline Management Series.
  • Assist and act as a resource to other co-workers as needed.
  • Downtime work on reports, work queues, scanning, and documenting patient's Blanket Authorization, MSPQ's, and Authorization for Treatment Collect copays and coinsurance from patient at the time of service.
  • Pre-register future appointments in vary departments to create efficiency flow at the time of check in.
  • Maintain knowledge on insurance such as: commercial, self-funded groups, Badger Care, and Senior Preferred.
  • Perform outbound follow up calls to patient regarding to scheduling and upcoming appointments.
  • Assistant coverage in total of 27 departments and obtain knowledge of each department and scheduling specifics.

Organized files, developed spreadsheets, faxed orders and scanned documents.

Maintained an up-to-date each department specifics.

Customer Services Representative, 10/2009 to 04/2010
Bluegreen ResortsGoose Creek, SC,
  • Answer inbound calls to customer inquiries, requests or complaints from United States, as well other countries, Canada, China, Russia, Thailand, Nigeria, Brazil, Mexico, England, Japan, South Korea, India, and more.
  • Perform outbound follow up calls to promote customer support/care relationship.
  • Follow up on orders placed, and promote the sale of products and services.
  • Arrange and verify order requests.
  • Document all customer interactions in appropriate database.
  • Follow up in a timely manner to customers inquires and voicemail message Research alternative solutions for customers and as well assisting co-workers.
  • Handle inbound customer support calls and emails Maintain knowledge on products and services such as: Charter Financial Analyst, Certified Financial Planner, Certified Public Account, Insurance Licensing, Insurance Credit Education, and more.
  • Research lost orders and traced shipments.
Banker/Teller, 02/2009 to 07/2009
People's United BankLake Ronkonkoma, NY,
  • Selling a wide range of U.S Bank's products and services.
  • Develops new business and expand existing customer relationships.
  • Handling customer's banking needs obtains and processes customer/account information, sells bank deposit, loan products and services.
  • Send thank you/follow up cards to build customer relationship.
  • Answer telephone inquiries from customers regards to loans, checking, saving accounts, overdraft fees, and other services Assist new employee training including banking policies, services, financing options, and teller position.
  • Develop strong relationships with established customers while acquiring new customers.
Teller/Customer Service Representative, 03/2008 to 02/2009
New York Community Bancorp, Inc.Solon, OH,
  • Maintaining and balancing a cash drawer.
  • Introduce customers to new product and services to make sales referrals.
  • Assist customers with safe deposit, ATM, bonds and coupons, foreign currency and night drop.
  • Help resolved customers' complaints on as needed basis.
  • Balance drawer with daily register tapes, report weekly and monthly sales totals to management.
  • Daily maintain a balance drawer without going over the limit allow.
Repair Technician, 04/2006 to 03/2008
Jiffy Lube - Najjar Lube Centers Inc.Anaheim, CA,
  • Answered as many as 60 calls a day from customer requesting for phone line to be repair; employed a calm and professional manner to resolve concerns, and guaranteed service delivery as soon as possible.
  • Respond to customer inquiry calls, quickly assessing the customers' need and problems in order to deliver an ideal solution Performed phone troubleshooting: identified problems, gave technical advice, filed service requests, and follow up on scheduling.
  • Enter accurate and appropriate trouble ticket documentation/closure in multiply internal systems.
  • Participated telemarketing to existing customers accounts regarding new services and promotions.
  • Made outbound follow up calls to existing open trouble ticket to assure services has be resolved and stored.
  • Communicate with customers and others in a repair situation to communicate direction/statues of repair.
  • Monitor services in certain areas, such as Eastern, Central, South, and Western, Mountain parts of the United States for any phone, cable, and Internet outages.
  • Perform remote testing and repair activities within CenturyLink network elements.
  • Ability to work straightforward trouble and/or maintenance assignments related to network switching equipment in order to resolve routine trouble tickets with the guidance of a senior or lead technician.
Associate of Business Administrative: , Expected in May 2010
University of Phoenix - Phoenix , AZ
Bachelor of Health Management: , Expected in 2016
University of Phoenix - Phoenix, AZ

ATM, Balance, banking, billing, bonds, cable, Interpersonal Skills, Credit, Critical thinking, customer service, customer support/care, customer support, database, decision making, delivery, direction, documentation, Dolphin, financing, Financial, Financial Analyst, Insurance, Medical terminology, meetings, PowerPoint, PP, Microsoft Windows, Multitasking, network, policies, problem solving skills, processes, Research, Selling, sales, scanning, scheduling, technician, telemarketing, telephone, phone, employee training, troubleshooting, verbal communication skills, workflow, Excellent written

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School Attended
  • University of Phoenix
  • University of Phoenix
Job Titles Held:
  • Patient Service Specialist Float
  • Customer Services Representative
  • Banker/Teller
  • Teller/Customer Service Representative
  • Repair Technician
  • Associate of Business Administrative
  • Bachelor of Health Management