Passport Support Associate Resume Example
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PASSPORT SUPPORT ASSOCIATE
Professional Summary
Energetic and optimistic customer service with over 6 years of professional experience assisting customers in solving complex issues. 10 years of experience and training in customer service. Skilled at project management and solutions-oriented problem solving with multitasking and prioritization skills.
Work History
Cgi Group Inc. - Passport Support AssociateFort Meade , MD12/2018 - Current
- Provided service and sales to walk-in customers.
- Clarified information given by applicants.
- Corresponded with applicants when more information was needed, incorrect documents were submitted & when no citizenship evidence was submitted.
- Utilizes the current TDIS-PD computer operating system to include creation of document batches.
- Operates various office equipment in the preparation, processing and mailing of passports and passport related documents. , document imaging scanning and reviewing, retrieval of individual application information, data entry, book/card printing, the generation of mailing labels, and sorting and affixing postage to scaled envelopes.
- Prioritize applications by creating appropriate batches for routine and expedited applications.
- Pull and prepare applications for scanning and processing.
- Verify batch count and review passport applications, monies, checks, early departures, and postage.
- Electronically image capture scan and organize applications.
- Rescan questionable photos for passport acceptability.
- Review photo image quality for passport acceptability.
Partners Healthcare System - Signal Support Systems SpecialistRevere , MA10/2014 - 10/2018
- Supervised, assembled, and repaired mobile communications equipment that improved staff productivity and efficiency of communication by 80%.
- Oversaw all user accounts, assigned security rights, and provided desktop support.
- Accountable for over 1 million dollars of government communications equipment.
- Proficient in supporting Microsoft Outlook, PC imaging, troubleshooting and basic installations.
- Performed signal support functions including installing, operating and maintaining selected electronic devices, including versions of the Blue Force Tracker (BFT), designated radios and data distribution systems.
- Coordinated the migration of over 100 user profiles to the Enterprise Network Server and oversaw the creation of 156 user accounts.
- Gained control of and secured over 62 user workstations throughout the company, preventing the lossof over $53 thousand in automations equipment.
- Recommended retransmission equipment employment based on capabilities of the equipment and the mission requirements.
- Managed opening and closing inventories daily for all assets in unit arms vault .
- Accountable for over $4,000,000 dollars in military weapons and equipment with zero losses.
- Responsible for the maintenance, repair, and issuance of unit weapons and equipment.
- Maintain a record of individual weapons.
- Log any deficiencies in weapons and/or sensitive equipment.
- Ensure all weapon systems and sensitive equipment are going through proper preventive and regular maintenance.
Capitol Federal Savings Bank - Customer Service AssociateAndover , KS08/2009 - 07/2014
- Participated in physical inventory counts every time period.
- Asked open-ended questions to asses customers' needs.
- Maintained cleanliness and presentation of stockroom and production floor.
- Learned referenced and applied product knowledge information.
- Aided customers by answering questions and pulling items.
- Kept merchandise fully stocked and set sales plans for new products.
- Assisted team members with the opening and closing of the store.
- Coached, and developed new student hires by informing them of store protocols, procedures and how to better deal with customers.
- Ensure a quality store image by accurately stocking, organizing, and pricing store merchandise.
- Provide consistent customer service in all areas.
Cmc - Warehouse WorkerPooler , GA04/2006 - 07/2007
- Extremely reliable and safety conscious with solid experience in warehouse operations to include loading and unloading trucks; shipping and receiving; order picking / packing; staging and stocking.
- Prepare and process a wide variety of shipments; pull and package merchandise. Operate forklift, pallet mover, swing-reach truck, and picker to transport, stage, and store freight.
- Load and unload trucks, perform cycle counts, and utilize computer to track shipments and inventory.
- Commended for team-oriented attitude, contributing to improved efficiency and nearly 100% accuracy in order tracking and processing.
- Stocked merchandise and prepared it for shipping using pallet jack, manual jack and cherry picker.
- Manually inspect merchandise as compared to manufacturing codes.
- Assisted the company in completing all orders one week before deadline.
- Contributed to team effort by completing daily tasks as needed.
- Helped maintain a safe and clean work environment by keeping warehouse area and floors clean, stacked and aligned pallets from trailers with flatbeds, complied with procedures, rules, and regulations.
- Maintained quality service by adhering to organization standards.
Skills
- Problem Solving Skills
- Technical Skills
- Planning Skills
- Integrity
- Teamwork
- Flexibility
- Physically and mentally fit to perform under pressure
- Team player
- Highly motivated
- Focused and capable of making quick decisions in tense situations
- Leadership
- Technology Skills
- Critical Thinking
- Organization
Education
06/2013Interamerican University of Puerto RicoCityBachelor of Science: Criminal Justice
- Graduated in Top 3% of Class
- Graduated Magna cum laude
- Graduated with 3.63 GPA
05/2003Bernardino Cordero Bernard VocacionalCityHigh School Diploma
Collision and body repair certificate.
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Resume Overview
School Attended
- Interamerican University of Puerto Rico
- Bernardino Cordero Bernard Vocacional
Job Titles Held:
- Passport Support Associate
- Signal Support Systems Specialist
- Customer Service Associate
- Warehouse Worker
Degrees
- Bachelor of Science : Criminal Justice
High School Diploma
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