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Passport Support Associate Resume Example

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PASSPORT SUPPORT ASSOCIATE
Professional Summary

Energetic and optimistic customer service with over 6 years of professional experience assisting customers in solving complex issues. 10 years of experience and training in customer service. Skilled at project management and solutions-oriented problem solving with multitasking and prioritization skills.

Work History
CGI Federal - Passport Support AssociateHouston, TX12/2018 - Current
  • Provided service and sales to walk-in customers.
  • Clarified information given by applicants.
  • Corresponded with applicants when more information was needed, incorrect documents were submitted & when no citizenship evidence was submitted.
  • Utilizes the current TDIS-PD computer operating system to include creation of document batches.
  • Operates various office equipment in the preparation, processing and mailing of passports and passport related documents. , document imaging scanning and reviewing, retrieval of individual application information, data entry, book/card printing, the generation of mailing labels, and sorting and affixing postage to scaled envelopes.
  • Prioritize applications by creating appropriate batches for routine and expedited applications.
  • Pull and prepare applications for scanning and processing.
  • Verify batch count and review passport applications, monies, checks, early departures, and postage.
  • Electronically image capture scan and organize applications.
  • Rescan questionable photos for passport acceptability.
  • Review photo image quality for passport acceptability.
US Army - Signal Support Systems SpecialistColorado Springs, Colorado10/2014 - 10/2018
  • Supervised, assembled, and repaired mobile communications equipment that improved staff productivity and efficiency of communication by 80%.
  • Oversaw all user accounts, assigned security rights, and provided desktop support.
  • Accountable for over 1 million dollars of government communications equipment.
  • Proficient in supporting Microsoft Outlook, PC imaging, troubleshooting and basic installations.
  • Performed signal support functions including installing, operating and maintaining selected electronic devices, including versions of the Blue Force Tracker (BFT), designated radios and data distribution systems.
  • Coordinated the migration of over 100 user profiles to the Enterprise Network Server and oversaw the creation of 156 user accounts.
  • Gained control of and secured over 62 user workstations throughout the company, preventing the loss of over $53 thousand in automations equipment.
  • Recommended retransmission equipment employment based on capabilities of the equipment and the mission requirements.
  • Managed opening and closing inventories daily for all assets in unit arms vault .
  • Accountable for over $4,000,000 dollars in military weapons and equipment with zero losses.
  • Responsible for the maintenance, repair, and issuance of unit weapons and equipment.
  • Maintain a record of individual weapons.
  • Log any deficiencies in weapons and/or sensitive equipment.
  • Ensure all weapon systems and sensitive equipment are going through proper preventive and regular maintenance.
One To Seven - Customer Service AssociatePonce, P.R08/2009 - 07/2014
  • Participated in physical inventory counts every time period.
  • Asked open-ended questions to asses customers' needs.
  • Maintained cleanliness and presentation of stockroom and production floor.
  • Learned referenced and applied product knowledge information.
  • Aided customers by answering questions and pulling items.
  • Kept merchandise fully stocked and set sales plans for new products.
  • Assisted team members with the opening and closing of the store.
  • Coached, and developed new student hires by informing them of store protocols, procedures and how to better deal with customers.
  • Ensure a quality store image by accurately stocking, organizing, and pricing store merchandise.
  • Provide consistent customer service in all areas.
One To Seven - Warehouse WorkerPonce , P.R04/2006 - 07/2007
  • Extremely reliable and safety conscious with solid experience in warehouse operations to include loading and unloading trucks; shipping and receiving; order picking / packing; staging and stocking.
  • Prepare and process a wide variety of shipments; pull and package merchandise. Operate forklift, pallet mover, swing-reach truck, and picker to transport, stage, and store freight.
  • Load and unload trucks, perform cycle counts, and utilize computer to track shipments and inventory.
  • Commended for team-oriented attitude, contributing to improved efficiency and nearly 100% accuracy in order tracking and processing.
  • Stocked merchandise and prepared it for shipping using pallet jack, manual jack and cherry picker.
  • Manually inspect merchandise as compared to manufacturing codes.
  • Assisted the company in completing all orders one week before deadline.
  • Contributed to team effort by completing daily tasks as needed.
  • Helped maintain a safe and clean work environment by keeping warehouse area and floors clean, stacked and aligned pallets from trailers with flatbeds, complied with procedures, rules, and regulations.
  • Maintained quality service by adhering to organization standards.
Skills
  • Problem Solving Skills
  • Technical Skills
  • Planning Skills
  • Integrity
  • Teamwork
  • Flexibility
  • Physically and mentally fit to perform under pressure
  • Team player
  • Highly motivated
  • Focused and capable of making quick decisions in tense situations
  • Leadership
  • Technology Skills
  • Critical Thinking
  • Organization
Education
06/2013Interamerican University of Puerto RicoPuerto RicoBachelor of Science: Criminal Justice
  • Graduated in Top 3% of Class
  • Graduated Magna cum laude
  • Graduated with 3.63 GPA
05/2003Bernardino Cordero Bernard VocacionalPuerto RicoHigh School Diploma

Collision and body repair certificate.

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Resume Overview

Companies Worked For:

  • CGI Federal
  • US Army
  • One To Seven

School Attended

  • Interamerican University of Puerto Rico
  • Bernardino Cordero Bernard Vocacional

Job Titles Held:

  • Passport Support Associate
  • Signal Support Systems Specialist
  • Customer Service Associate
  • Warehouse Worker

Degrees

  • Bachelor of Science : Criminal Justice
    High School Diploma

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