Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
High customer service standards
Conflict resolution proficiency
Proficient with Microsoft Office Suite
Customer service expert
Active listening skills
Strong organizational skills
Energetic work attitude
Managed call flow with up to 100-150 calls per day. Exceeded corporate target for customer satisfaction and helped company attain the highest customer service ratings.
Expedited TravelWest Palm Beach, FloridaPassport Specialist 04/2014 to 06/2015Assisted customers with
expediting passport by being a third party courier, reviewed applications for
completeness, affirmation of truthfulness, presence and authenticity of
required entries, signatures, photographs, and fees.
iCan Benefit GroupBoca Raton, FloridaRetention Specialist/Health Advocate04/2012 to 04/2014
Retained thousands of members nationwide from canceling their health insurance who suffered from pre-existing conditions and ran into the limitations placed on health insurance policies by resolving any issues they may have had by being a third party administrator for them while researching federal assistance programs.
Hospice Of Palm Beach CountyWest Palm Beach, FloridaTriage Call Center Representative 01/2012 to 07/2012Accurately and efficiently handled a high
volume of incoming and outbound calls from patients, their families,
employees, community and other partners by assuring efficient customer service and prompt response. Also provided callers with information about
Hospice services appropriately utilizing Partner Algorithms.
Verizon WirelessHuntsville, AlabamaCustomer Service-Senior Representative06/2008 to 07/2009Handled customer inquiries, complaints, billing questions, and payment extension/service requests while managing high-volume workload in busy call center environment. Collaborated with supervisors in developing strategic plans to enhance customer satisfaction and provided employees with tools to maintain and increase service levels to both internal and external customers.
Delta AirlinesHuntsville, AlabamaReservation Sales/Service Representative10/2007 to 05/2009Answered
inbound calls in support of customer needs regarding Delta and Delta Sky team
partner's airline reservations that involved inquires in schedules, fares, reservation
changes, and special service requests. Proficient in the use of World span
pricing and DOT guidelines to ensure customers are
receiving the most up-to-date fares and travel directives.
Nu Look Style & Boutique Ozark, AlabamaRetail Store Manager11/2006 to 08/2007Successfully managed high volume
sales and led employees in the right direction to reach sales goals. Handled
all cash and credit card transactions in boutique store environment.
Supervised employees including
hiring, termination, training, scheduling, monitoring and reviewing work. Also
formulated daily and weekly sales and activities reports.
U.S. Military (Air Force)McGuire AFB, New JerseyFood Service Apprentice/Guest Services10/2001 to 08/2003Managed and directed services
programs and retail operations. Supervised and worked in appropriated fund food
activities. Operated and supervised automated information systems, and services
readiness programs. Also organized, confirmed, and processed all military staff
and families' check-ins/check-outs, room reservations, requests, changes, and
cancellations for TDY guests.
Winn-Dixie Ozark, AlabamaCashier03/1998 to 10/2001Balanced cash tile upon arrival and
departure. Handle all cash and credit card transactions through cash register. Also,
handled customer inquiries along with customer's returns and exchanges.
Associate of Applied Science:Business Administration/AccountingCalhoun Community College, Hunstville, Alabama, United StatesCompleted coursework in Business Administration/Accounting