Improved office organization by compiling formats to record our incoming phone, email, and walk-in complaints.
Demonstrated proficiencies in telephone, e-mail, tax and front-desk reception within high-volume environment.
Answered multiple phone lines, transferred calls to corresponding departments, filed insurance claims and processed vendo'rs bills for payments accordingly.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Checked passport application for completeness.
Verified appropriate documents that supported data.
Processed and submitted passports.
Kept records as required by Department of State.
Verified invoices for payment and sent to district office for payment.
Balanced clerks individual sales against stamp sales.
Input Downey three offices into computer for a LA District Total.
Weekly input work hours to compile usage for timekeeping purposes.
The above functions were done intermittently when required. I was a relief person and therefore filled in when needed.
Processed Insurance claims for payment. Follow-up required to ensure payment to customer and enhance satisfaction. Met requirements of St.Louis Claims department for proper treatment of damaged items.
Organized and followed Commercial Receiving Agents. (i.e. Mail Boxes Plus, etc.) Such companies are under the guidance of the local post office, and the local post office must report to the Postal Inspectors.
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