passport acceptance agent library guide ii resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Results- focused Customer Service/Business Planning professional An enthusiastic, talented, decisive resource. Proficient in handling confidential information adhering to protocols. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Seeking employment based in Panama City Beach, Fla. Ready to get started working in person or remotely.

  • Relationship builder and solution products and services advocate
  • Business Management skills with ambition and desire to succeed
  • Working collaboratively cross internal and external stakeholder teams
  • Team management leading with a friendly, positive attitude
Education and Training
Hillsborough County Library Services Tampa, Florida Expected in 2021 : - GPA : Proprietary Systems, Security /Cyber-Security, Workflow processes, Merchandising, Material Management, Emergency Response/Active Shooter, Customer Service
Tampa, Florida Expected in 2019 Certified Tax Preparer (Federal, State, local residential and business) — : - GPA : US Census trained, background checked
, Expected in 2010 : - GPA :
AT&T Sch Tampa, Florida Expected in 1998 : - GPA :

(On Malcom Baldridge Team to secure fortune 100 Best in Class Service led sub team on process improvement of calling card delivery) Hillsborough County Election Board training serving as Deputy, Registrar, Clerk of Poll

AT&T School of Business , Expected in 1983 Graduate : Behavioral Science - GPA :

Marketing, Business/Financial Planning, Customer Service, Project Miracles, Strategic Alliance Planning

University of Houston —Clear, UTMB Galveston Houston, Texas Expected in 1979 Bachelor of Science Degree : Behavioral Sciences, statistics - GPA :
Fidelity National Information Services - Passport Acceptance Agent, Library Guide II
Quincy, MA, 06/2010 - Current
  • Processed US Federal Passport Application: Federal Certified Passport Acceptance Agent responsible for passport application processing-validating accuracy of application, legitimacy of supporting documentation, accepting processing fees, administering oaths, handling highly confidential information in adherence to federal, county, state and local guidelines.
  • Library Patron Service: Library Technical Guide II, with ten plus years committed to delivering excellent customer service assisting customers (reference, technical, product & service, micro-payments) face to face /in lobby/circulation/reference desk, self-serve kiosks/ drive-through window and community outreach events.
  • Operational: Material Management Associate handling all aspects of inventory.
  • Idea generator: Recommending process and merchandising improvements to management.
  • Ready Resource: Trained Emergency Response Resource in case of county natural disasters deployed as needed in assigned roles to serve community needs for safety.
  • Supplement Tampa, Fl jobs to library income:
  • Hillsborough County Election Board/Poll Worker serving in various roles.
  • Clerk in charge of the overall management of the tasks, activities and poll workers in the polling place.
  • (ensured order was maintained, policies and procedures followed, and the election team performed its duties correctly on Election Day.
  • In the event the Clerk is unable to perform his or her duties.
  • Used an electronic poll book to verify voter information and communicated with the Supervisor of Elections Office to resolve voter eligibility issues.
  • Inspector set up and maintained our electronic poll books used for voter check-in (DS200 ballot scanners/tabulators).
  • Deputy maintained order outside the polling place, assists in marking the no solicitation zone, ensured compliance with the no solicitation zone, and ensured the polling room was accessible to all voters
  • 2010 US Census, Tampa Florida Enumerator:
  • Field Census Taker: I had federal Background check/finger printed clearance/tested and certified.
  • Handled highly confidential information with strict adherence to protocols.
  • Managed time in outdoor door to door customer interaction.
  • Managed with respect for customers time, inquiries and data integrity
  • Amscot Financial Services Tax Division:
  • Certified to process tax returns for consumers and small business.
  • Processed primarily Federal Income tax returns with some state forms from previous years from other states for clients that had moved to Florida.
  • Treated information with respect, integrity, validating all information in accordance with tax law.
Mayer Hoffman Mccann P.C. - Director Sales Support
Austin, TX, 05/2008 - 12/2008
  • Managed high-value existing and new complex business to consumer strategic partnerships to deliver on sales and service objectives.
  • Maximized corporate revenue leading account teams to deliver excellent customer service.
  • Coached a direct report sales and service account team to meet and exceed Individual client/company sales objectives.
  • Offered data-driven recommendations to clients meet their product and service needs aligned with overall company strategies.
  • Prioritized process improvement initiatives to meet revenue objectives for.
IDT Corporation - Director Sales Support & Strategic Alliances
City, STATE, 09/2004 - 04/2008
  • Reviewed details of strategic partnerships agreements, requests for proposals, retail and government contracts for new strategic partnerships and upselling existing clients.
  • Provided oversight on compliance, terms and conditions and financial elements to initiate legal and binding relationships.
  • Prepared written responses to Request for Information (RFI) and Requests for Proposal (RFP).
  • Established and maintained executive/client relationships for strategic alliances.
  • Directed and coached sales support and account management team setting individual and team objectives aligned corporate objectives.
  • Consultant following company downsizing to bring in owned and operated inventory warehouse and delivery operation.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.
  • Hired and motivated high-performing sales team
  • Developed and presented creative ideas to internal stakeholders and customers to initiate new programs and successful sales initiatives.
USA Interactive - Director Sales Support ECommerce Sports
City, STATE, 06/1999 - 01/2002
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Operated with high integrity, built trust and earned sustained credibility internal.
  • Secured integrity of Client deliverables tied to contractual terms and conditions for launching ecommerce sales platforms and service levels for customer support.
  • Coached direct report account team, call centers partners, outside vendors and data systems teams to provide lockstep delivery of contract specifications for products, service ecommerce delivery AT&aT Corporate-Manager Business Planning/Strategic Alliances/ Marketing, Basking Ridge, New Jersey March 1983-0ctober 1998.
  • Developed and presented creative ideas to internal stakeholders and customers to initiate new programs and successful sales initiatives.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Traveled with clients to assess operational set up for ecommerce sales and service success..
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
AT&T - Manager of Business Development
City, STATE, 01/1984 - 10/1998
  • Collaborated with quality, risk management and other teams to identify process improvement opportunities based on in-depth BI reviews.
  • Developed organizational change management strategies adopted by key stakeholders and evangelized across all departments.
  • Streamlined operational efficiencies, gathering requirements to facilitate on-time, under-budget corporate transitions. Team leader for process improvements.
  • Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
  • Team Led Business Planning to develop Consumer Business Unit setting benchmarks to meet business goals by supporting strategic planning initiatives for applications.
  • Worked with cross-industry partners to develop plans to deliver bundled offers of services for the consumer.
Activities and Honors
Elder in Presbyterian Church USA,2011-2021 o Volunteer Operations Manager for Community Food Bank, 2010-2021 o Board Member Hillsborough County Human Relations Board, 2019 2020 Confidential

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Resume Overview

School Attended

  • Hillsborough County Library Services
  • AT&T Sch
  • AT&T School of Business
  • University of Houston —Clear, UTMB Galveston

Job Titles Held:

  • Passport Acceptance Agent, Library Guide II
  • Director Sales Support
  • Director Sales Support & Strategic Alliances
  • Director Sales Support ECommerce Sports
  • Manager of Business Development


  • Certified Tax Preparer (Federal, State, local residential and business) —
  • Graduate
  • Bachelor of Science Degree

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