Talented laboratory professional offering advanced technical knowledge of dental appliances and production procedures. Methodical and well-organized with strong attention to detail and expertise in testing and enhancing devices to optimize fit. Open and clear communicator accustomed to handling high workload and meeting tight timetables.
Skills
Prosthetic fabrication and repair
Organization
Operational Improvement
Supervision
Problem Resolution
Customer Service
Process Improvement
Assembly and production
Operations Support
Maintenance and repair
Materials Management
Equipment monitoring
Quality Assurance
Complaint resolution
Technical Support
Staff education and training
Creative problem solving
Quick learner
Recordkeeping strengths
Spanish English translation
Education
Triton CollegeRiver Grove, ILExpected in 2019 – –Associate of Arts: - GPA:
West Leyden High SchoolFranklin Park, IL, Expected in 05/2015 – –High School Diploma: - GPA:
Work History
Veterans Health Administration - Party Planner Bangor, ME, 06/2008 - Current
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection
Evaluated existing plans, processes and events planning services to identify opportunities for improvement
Drove operational improvements which resulted in savings and improved profit margins
Monitored social media and online sources for industry trends
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Worked with customers to understand needs and provide excellent service
Sourced and selected wholesale flower distributors aligned with inventory needs and customer demand
Provided customers with care directions for flowers, including ideal temperature and how often water should be changed
Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions
Developed individualized arrangement recommendations based on customers' budget, occasion and preferences
Quoted, generated and processed customer orders to meet specifications and various occasions
Attached decorative or functional accessories to products and positioned patterns on equipment, materials and workpieces to complete desired production actions
Recommended workflow and budget improvements, resulting in 30% savings per event
Assisted functionality of completed models by mimicking human bite and adjusted devices to enhance performance
Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed
Placed tooth models on apparatus mimicking bites and movement of patients' jaw to evaluate functionality of models
Resolved technical problems with products, improved operations and provided exceptional client support
Drove operational improvements which resulted in savings and improved profit margins
Maintained excellent attendance record, consistently arriving to work on time
Monitored machine settings and adjusted to correct malfunctions or errors
Supervised and adjusted machinery when necessary, reducing downtime
Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances
Monitored printing processes to verify accurate color and print production. Distribute 3d printers to other labs and handled technical problems with products
Maintained inventory count, tracked usage and documented variances
Completed detailed models of patients' mouths to create accurate devices
Constructed artificial metal and porcelain teeth with attractive finishes and durable frameworks
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising
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