Skilled A.S.E. Master Auto Technician with extensive customer service and parts counter experience. Fields include Automotive, Motorcycle and Recreational Vehicles.
Skilled with electronic parts cataloging
Diagnosis and repair
Analytical and diagnostic software
Paradise Harley-DavidsonTigard, ORParts to Service Coordinator06/2012 to 01/2016
Provided parts necessary for repairs and services to Service Department. Performed parts look-up for accident estimates. Ordered parts from Harley-Davidson and aftermarket vendors. Stage customer jobs as orders arrived.
Inventory parts for jobs as they were delivered over counter. Solve fitment issues as needed.
Camping WorldWood Village, ORProduct Specialist04/2009 to 06/2012Operated retail parts and accessory counter in store. Involved repair parts look-up and ordering. Showing customers features and benefits of add-ons and accessories for their RV's. Specialized in all forms of towing equipment, from hitches, brake control systems and dinghy towing for motorhomes.
Paradise Harley-DavidsonTigard, ORService Writer08/2002 to 10/2008
Greeted and wrote repair orders for customers as well as internal repairs. Check in motorcycle, document and damage. Pre-inspect for needed repairs and upsells. Contact customers with cost estimates and any additional repairs needed. Specialized in engine performance upgrade. Compiled dyno results log book to facilitate selling those type of jobs.
Trained and certified by Harley-Davidson in Milwaukie, Wisconsin for warranty management.
Uptown ChevronPortland, ORMaster Auto Technician, Service Manager09/1981 to 08/2002Worked as Master Auto Technician and was promoted to Service Manager after 12 years. Managed work flow and repair orders from start to finish. Managed work crew for a 7 day a week operation. Managed inventory and relations with vendors. Ordered all parts necessary for jobs.
Auto Technician:Automotive1977Arizona Automotive Institute, Phoenix, AZ, USAReceived perfect attendance award. Graduated near top of my class and was hired through instructor recommendations before graduation.