Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Adaptable with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction.
Shipping and receiving
Conducted monthly safety meetings, facility inspections, and forklift inspections.
Maintained accurate stock records and schedules.Unloaded, picked, staged and loaded products for shipping.Conducted monthly, quarterly and yearly inventories of warehouse stock.Oversaw warehousing and storage practices and housekeeping.Received incoming shipments and reviewed contents against purchase order for accuracy.Transported goods from racks, shelves and vehicles.Sold supplies, materials and products to installers and subcontractors.Verified and recorded the count and condition of cargo received.Banded, wrapped, packaged and cleaned equipment.Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.Used propane forklift to load trailer at warehouse.Cross-trained and provided back-up for other customer service representatives when needed.
Reviewed new customer orders and requests and manually entered data into a centralized database.Manually created shipments, assigned carriers and dispatched shipments.Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.Coordinated rush orders and order changes.Produced bills of lading and updated shipment status information.Monitored shipments to guarantee on-time delivery.Completed all necessary customs documents and other paperwork.
Interpreted prints, drawings and sketches.Assembled components with hand and power tools. Fabricated and installed custom shower enclosures. Installed windows and constructed store fronts. Fabricated and installed custom mirrors.
Maintained accurate stock records and schedules.Selected products for specific routes according to pick sheets.Unloaded, picked, staged and loaded products for shipping.Conducted monthly, quarterly and yearly inventories of warehouse stock.Received incoming shipments and reviewed contents against purchase order for accuracy.Followed proper selection procedures as established by the company.Transported goods from racks, shelves and vehicles.Sold supplies, materials and products to installers and subcontractors.Banded, wrapped, packaged and cleaned equipment.Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.Used propane forklift to load trailer at warehouse.Loaded flat bed by forklift and hand truck.Packed containers and re-packed damaged containers.
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