Parts Specialist Manager Resume Example
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PARTS SPECIALIST MANAGER
Professional Summary
Customer Service experience of 20 years of work, with 11 years of management experience, including a mid-level position. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Professional and well-grounded front office team member with superior clerical skills. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.
Skills
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Work History
Parts Specialist Manager, 04/2018 to Current
Us Oncology, Inc. – Mount Airy , MD
Us Oncology, Inc. – Mount Airy , MD
- Work with Store Manager to resolve Matrix inventory issues, improve operations and provide exceptional customer service
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately, available to work, even on scheduled days off
- Supervised customer service representatives in providing excellent customer service to callers and customers in store requiring assistance for do it yourself automotive needs and issues that may arise in finding correct parts for vehicles
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Worked with commercial business owners to understand requirements and provides exceptional automotive service, customer service and fulfilling the needs of their customers
- Performed various functions, including filing paperwork, manually counting safe and registers, manual product ordering, cleaning, bookkeeping. provides some basic mechanical services to customers
- Maintained safe, organized store by keeping aisles free of merchandise and boxes
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin
- Created eye-catching merchandise displays to entice customers into store
- Manage high call volume, over 15-20 calls and hour, with customers coming into store for help
Special Temporary Assignment Personnel, 07/2017 to Current
The A-List Exceptional Staffing – City , STATE
The A-List Exceptional Staffing – City , STATE
- Assigned to companies requiring extra help for emergencies, sick leaves, special projects, vacations, peak periods,and temporary position for possible full time employment
- 2019 - Frank Irwin Center, assigned to work with security during "Panic at the Disco" concert, also assigned to work usher position at University of Texas Basketball game
- 2018 - Assigned to work at University of Texas football game as and usher position in suites, also assigned to work usher position for High School Regional Championship Track & Field at University of Texas
- Assigned to Equity Center, last minute assignment, placing appropriate letters together to contributors, putting letters together by zip codes, placing letters in boxes to be mailed
- Assigned to Kendra Scott Jewelry, processed customer orders to be shipped, matched items UPC numbers to paperwork, wrapped items in Kendra Scott trademark box, bag, and bow, set all wrapped packages to shipping picked items that were ordered by customers and store owners, placed picked items on shelf to be verified before being sent to be wrapped
General Merchandise Support Manager, 10/2008 to 05/2018
Walmart – City , STATE
Walmart – City , STATE
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Walmart Academy, August 2016 in Mesa, AZ, learned "One Best Way" approach to new business structure, merchandising products, building end caps, front facing products to make appealing to customers, assist Management team, run Front End including the cask office, cashiers, cart pushers and door greeter's, distributing hunting and fishing licenses as well as guidebooks for Texas and Arizona Game and Fish, mentor Department Managers and Associates, picking up item store wide, ensuring items in customer service department are returned to and placed back on the shelves where it belongs, working clean, fast and friendly
- Resolved disciplinary issues and escalated major concerns to department head
- Interacted pleasantly with customers and warmly greeted patrons upon entrance to store
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
New Patient Scheduler, 03/2005 to 08/2008
Banner Baywood Medical Center – City , STATE
Banner Baywood Medical Center – City , STATE
- Booked all new patient appointments for 6 doctors in Wound/Ostomy Center
- Scheduled or rescheduled existing patients
- Maintained schedules for six physicians, including up to 4 visiting or more physicians
- Gathered forms, copied insurance cards, referrals, and authorizations on all patients for billing and insurance filing
- Performed clerical duties, such as word processing, data entry, answering phones, faxing, emailing, and filing
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Implemented care and efficiency improvements to support and enhance office operations
- Obtained client medical history, including medication information, symptoms and allergies, these records were requested when obtaining information on new patients
- Oriented and trained new staff on proper procedures and policies
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Maintained detailed records by obtaining medical records from referring doctors office, placing information into computer, printing a face sheet, copy of insurance cards, any prior authorization required, and benefit coverage information obtained
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to first available Registered Nurse, since all patients checked in at front desk, those of us there desk where patients first contact in office
Education
High School DiplomaMiami High School - City
DeVry University - City
In the process of working towards my Bachelor's Degree in Business Management with concentration in Project Management. I am in my Junior year with just my core classes to finish my degree.
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Resume Overview
School Attended
- Miami High School
- DeVry University
Job Titles Held:
- Parts Specialist Manager
- Special Temporary Assignment Personnel
- General Merchandise Support Manager
- New Patient Scheduler
Degrees
- High School Diploma
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