Parts Specialist Manager Resume Example Autozone

PARTS SPECIALIST MANAGER

Professional Summary

Customer Service experience of 20 years of work, with 11 years of management experience, including a mid-level position. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Professional and well-grounded front office team member with superior clerical skills. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.

Skills

Effective managerial techniques
Customer relations specialist
Effective Time Management
Excellent Customer Service
Great Phone Etiquette
High-energy attitude
Senior leadership support

Clerical support
Problem-solving abilities
Retail sales customer service
Organizational strengths
Office equipment proficiency
Active listening
Adaptive team player

Work History

Parts Specialist Manager, 04/2018 to Current
AutoZone – Austin, TX

Work with Store Manager to resolve Matrix inventory issues, improve operations and provide exceptional customer service
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately, available to work, even on scheduled days off
Supervised customer service representatives in providing excellent customer service to callers and customers in store requiring assistance for do it yourself automotive needs and issues that may arise in finding correct parts for vehicles
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Worked with commercial business owners to understand requirements and provides exceptional automotive service, customer service and fulfilling the needs of their customers
Performed various functions, including filing paperwork, manually counting safe and registers, manual product ordering, cleaning, bookkeeping. provides some basic mechanical services to customers
Maintained safe, organized store by keeping aisles free of merchandise and boxes
Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin
Created eye-catching merchandise displays to entice customers into store
Manage high call volume, over 15-20 calls and hour, with customers coming into store for help

Special Temporary Assignment Personnel, 07/2017 to Current
The A-List Exceptional Staffing – Austin, TX

Assigned to companies requiring extra help for emergencies, sick leaves, special projects, vacations, peak periods, and temporary position for possible full time employment
2019 - Frank Irwin Center, assigned to work with security during "Panic at the Disco" concert, also assigned to work usher position at University of Texas Basketball game
2018 - Assigned to work at University of Texas football game as and usher position in suites, also assigned to work usher position for High School Regional Championship Track & Field at University of Texas
Assigned to Equity Center, last minute assignment, placing appropriate letters together to contributors, putting letters together by zip codes, placing letters in boxes to be mailed
Assigned to Kendra Scott Jewelry, processed customer orders to be shipped, matched items UPC numbers to paperwork, wrapped items in Kendra Scott trademark box, bag, and bow, set all wrapped packages to shipping picked items that were ordered by customers and store owners, placed picked items on shelf to be verified before being sent to be wrapped

General Merchandise Support Manager, 10/2008 to 05/2018
Walmart – Austin, TX

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Walmart Academy, August 2016 in Mesa, AZ, learned "One Best Way" approach to new business structure, merchandising products, building end caps, front facing products to make appealing to customers, assist Management team, run Front End including the cask office, cashiers, cart pushers and door greeter's, distributing hunting and fishing licenses as well as guidebooks for Texas and Arizona Game and Fish, mentor Department Managers and Associates, picking up item store wide, ensuring items in customer service department are returned to and placed back on the shelves where it belongs, working clean, fast and friendly
Resolved disciplinary issues and escalated major concerns to department head
Interacted pleasantly with customers and warmly greeted patrons upon entrance to store
Delivered an exceptional level of service to each customer by listening to concerns and answering questions

New Patient Scheduler, 03/2005 to 08/2008
Banner Baywood Medical Center – Mesa, AZ

Booked all new patient appointments for 6 doctors in Wound/Ostomy Center
Scheduled or rescheduled existing patients
Maintained schedules for six physicians, including up to 4 visiting or more physicians
Gathered forms, copied insurance cards, referrals, and authorizations on all patients for billing and insurance filing
Performed clerical duties, such as word processing, data entry, answering phones, faxing, emailing, and filing
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Implemented care and efficiency improvements to support and enhance office operations
Obtained client medical history, including medication information, symptoms and allergies, these records were requested when obtaining information on new patients
Oriented and trained new staff on proper procedures and policies
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Maintained detailed records by obtaining medical records from referring doctors office, placing information into computer, printing a face sheet, copy of insurance cards, any prior authorization required, and benefit coverage information obtained
Reported any unusual or urgent circumstances in patients' condition or environment immediately to first available Registered Nurse, since all patients checked in at front desk, those of us there desk where patients first contact in office

Education

High School DiplomaMiami High School - Miami, AZ

DeVry University - Mesa, AZ

In the process of working towards my Bachelor's Degree in Business Management with concentration in Project Management. I am in my Junior year with just my core classes to finish my degree.

Resume Overview

Companies Worked For:

AutoZone
The A-List Exceptional Staffing
Walmart
Banner Baywood Medical Center

School Attended

Miami High School
DeVry University

Job Titles Held:

Parts Specialist Manager
Special Temporary Assignment Personnel
General Merchandise Support Manager
New Patient Scheduler

Degrees

High School Diploma

Parts Specialist Manager Resume Example

Resume Score: 80%

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