Customer-oriented Parts Manager with over 10 years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution scheduling professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in customer service calls [around 60-100 a day] and conflict deesclation in commercial parts management.
Skills
Customer relations and conflict deescalation
Sales process and secondary product selling
Computer Tech Solutions
Problem resolution
Customer service and handling about 100 calls a day
Invoice processing and Inventory auditing
Coordinating paperwork and National account management
Experience
11/2015 to Current
Parts Sales ManagerTitan Machinery – Wahpeton, ND,
Managed knowledgeable and professional parts sales team that delivered right parts to customers quickly and secured great deals on top-quality parts.
Analyzed productivity reports, discussing with senior management at sales meetings.
Conducted complimentary services, including battery checks, charging system testing and wiper installations.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Executed product expertise and department process improvements to meet organizational goals.
Developed and met budgets, exceeded sales performance targets and spearheaded and implemented strategies that improved sales and customer satisfaction.
Inspired team members to top sales and service performance and engagement, cultivated exceptional passion to meet customer needs and raise staff retention.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Processed customer account changes using accounting software.
Assisted 100+ callers per week in fast-paced environment.
04/2013 to 10/2015
Lab Tech and Delivery DriverAvante Garde Dental Lab – City, STATE,
Evaluated model functionality with use of bite-mimicking apparatus, adjusting devices to optimize performance.
Modeled patient mouth to produce accurate fits by using dental impression plaster and molds.
Formed and contoured artificial gums to fit snuggly into patient mouths with optimal comfort.
Marked impressions with case numbers for easy patient identification.
Molded wax over denture set-ups to form full contours of artificial gums.
Created models of patients' mouth by pouring plaster into dental impressions and allowing plaster to set.
Polished finished work to smooth rough edges and provide ideal fit.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Handled merchandise in accordance with product handling standards.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Answered customer questions regarding shipments.
Resolved customer complaints and adjusted orders.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Strengthened team performance and productivity by training and inspiring team members.
Assisted 30+ callers per day in fast-paced environment.
10/2010 to 01/2013
Lab Tech and Delivery DriverKim's Ceramics Dental Lab – City, STATE,
Evaluated model functionality with use of bite-mimicking apparatus, adjusting devices to optimize performance.
Modeled patient mouth to produce accurate fits by using dental impression plaster and molds.
Formed and contoured artificial gums to fit snuggly into patient mouths with optimal comfort.
Molded wax over denture set-ups to form full contours of artificial gums.
Created models of patients' mouth by pouring plaster into dental impressions and allowing plaster to set.
Created implants using waxes, ceramics and metals.
Melted metals or mixed plasters, acrylic and porcelain to pour into molds, creating dental apparatuses and prosthetics.
Fabricated, altered and repaired dental devices such as dentures, bridges, inlays and crowns.
Built and shaped wax teeth using small hand tools such as rotary drill and bench grinder.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Handled merchandise in accordance with product handling standards.
Completed daily pre-trip inspection checklist before first delivery.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assisted 30+ callers per day in fast-paced environment.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education and Training
Expected in 05/2006
High School Diploma: Riverview High School - Riverview, FL GPA:
Expected in
: Hillsborough Community College - Tampa, FL GPA:
Expected in
: Southern New Hampshire University - Hooksett, NH GPA:
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