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parts sales manager resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Results-oriented Customer service manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Skills
  • Fluent in speaking spanish
  • Customer Service
  • POS systems operations
  • Invoice processing
  • Stock management
  • Reviewing deliveries
  • Coordinating paperwork
  • Ordering parts
  • Inventory auditing
  • Customer relations
  • Sales process and tracking
  • Compelling leadership skills
  • Consultative and relationship selling
  • Money Management
  • [Language] translation
Experience
02/2018 to 02/2021
Parts Sales Manager Titan Machinery Hastings, NE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Managed employee schedules and daily assignments.
  • Managed employee schedules and daily assignments
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers
  • Counted tills at beginning of shift with start money and balanced and reconciles register reflecting any discrepancies
08/2008 to 10/2010
Customer Service Lead International Paper Company Dothan, AL,
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Assisted with purchases, locating items and signing up for rewards programs
  • Implemented company processes to effectively resolve customer service issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Counted tills at beginning of shift with start money and balanced and reconciled registers deflecting any discrepancies
08/2006 to 08/2007
Customer Service Associate Chewy Seattle, WA,
  • Handled cash, credit card and EBT payments
  • Delivered fast, friendly and knowledgeable customer service.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
01/2006 to 08/2006
Sandwich Artist Gpm Investments Burgaw, NC,
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Organized food preparation stations and replenished supplies regularly.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Completed opening, closing and shift change tasks to promote store efficiency.
Education and Training
Expected in 05/2001
High School Diploma:
Kathleen Senior High School - Lakeland, FL
GPA:

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Resume Overview

School Attended

  • Kathleen Senior High School

Job Titles Held:

  • Parts Sales Manager
  • Customer Service Lead
  • Customer Service Associate
  • Sandwich Artist

Degrees

  • High School Diploma

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