Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic and dedicated employee bringing expertise in office support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image.

Orderly and committed to offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Capable of working alone or with teams to accomplish on-time and accurate clerical tasks.

  • Customer Service
  • Troubleshooting and problem solving
  • High-pressure environment
  • Quick Learner
  • Team Building
  • Dedicated
  • Great at multi-tasking
Work History
11/2020 to Current Parts Representative Penske Automotive Group | Englewood, NJ,
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Recommended alternative parts if necessary.
  • Completed all sales and service documentation for customer and business records and provided receipts of purchase.
  • Moved multiple division parts to designated bays for deliveries using pallet jack equipment while overseeing safety procedures.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Adhered to company guidelines for performance and compliance.
  • Assisted customers in finding appropriate parts promptly.
  • Ordered parts for customers and repair shops for multiple divisions.
  • Stocked and managed stock of parts, verifying all properly and ready for purchase.
  • Measured and assessed parts to determine which ones to machine modify to necessary size.
  • Multi-tasking between multiple dealer, customer and inner company emails, phone calls and in person part questions.
  • Handled return documentation and re-orders.
08/2001 to 07/2020 Operations Manager Cds Logistics | Rogers, AR,
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Collaborated with 6-person management team to improve tracking and work issue logging.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Managed daily operations, including supervising multiple team members across 6 locations.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Aligned operational boundaries between processes and production demands.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Boosted company efficiency through technology upgrades and process improvements which led to greater productivity and error reduction.
  • Spearheaded special projects and increased efficiency through effective emergency resolution.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Defined project road map to solidify project objectives and milestones.
  • Managed day-to-day operations, including supervision and assignment delegation for 8-member team.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Monitored and directed all aspects of department operations and 8-member management team in production, safety, equipment, performance, quality and records management.
  • Devised business and technology strategies to create performance metrics, reporting, and analysis systems in support of investigative operations.
  • Analyzed strategic, core, and support processes and recommended improvements to streamline processes.
08/1996 to 07/2001 Manager Panera Bread Co | Charleston, WV,
  • Managed day-to-day operations, including supervision and assignment delegation for 20-member team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Coached new team members on job tasks and performance strategies.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Maintained high level of morale and team-work on production floor through frequent communication with 20 employees.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Coordinated day-to-day and long-term activities within various business platforms.
  • Oversaw personnel recruitment, performance and scheduling.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Expected in High School Diploma | Prairie Heights Sr High School, Lagrange, IN GPA:

    Multiple McDonald's Employee of the Month Awards

    2013 Bostwick Braun Employee of the Year Award Winner

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Resume Overview

School Attended

  • Prairie Heights Sr High School

Job Titles Held:

  • Parts Representative
  • Operations Manager
  • Manager


  • High School Diploma

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