Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic Automotive Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of preventative maintenance and related services and training in automotive repair technologies. Motivated to learn, grow and excel in the automotive industry.

  • POS systems operations
  • Team Leadership
  • Sales
  • Inventory Control
  • Shipping and Receiving
  • Improving Customer Satisfaction
  • Returns processing
  • Replacing parts
  • Inspecting vehicles
  • System repairs
  • Managing Parts
  • Maintenance Procedures
  • Brake Systems Understanding
  • Troubleshooting and Diagnostics
  • Operating air compressors
  • Diagnostic skills
  • Electrical experience
  • Ordering supplies
  • Safety awareness
  • Bay management
  • Troubleshooting skills
  • Changing tires
  • Preventive maintenance services
  • Hand and power tools
Work History
11/2017 to Current
Parts Manager and Diagnostic Technician Lutheran Family & Children's Services Of Mo Saint Peters, MO,
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Met with 2 aftermarket suppliers to discuss return of unused products to recoup wasted dollars.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and warranty issues.
  • Ordered parts for customers, repair shops and sales department for use in repairs and shop equipment.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
  • Pulled, verified and packaged items for shipment.
  • Utilized portable diagnostic assessment equipment.
  • Diagnose electrical and fuel delivery issues in carbureted and fuel injection systems.
10/2014 to 11/2017
Assistant Manager Ssi Miami, FL,
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Satisfied customers with fast, knowledgeable service for automotive product needs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and warranty issues.
06/2014 to 09/2014
Grounds Maintenance Worker Walla Walla Community College City, STATE,
  • Installed and maintained landscapes around college campus.
  • Maintained grounds tools and equipment free from mechanical or safety defects and in top operating condition.
  • Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
  • Cleared public and private areas of debris before and after events to maintain elegance of college grounds.
  • Cared for lawns by weeding, trimming and edging around walks, walls and flower beds.
  • Completed preventive maintenance on equipment such as lawnmowers, fountains and sprinkler systems to save money and prevent costly repairs.
09/2012 to 08/2013
Wood Stacker Hymark City, STATE,
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Removed debris and hazardous materials from band saw loading area and dry stack area to avoid saw blade failure and down time.
  • Kept storage areas organized, clean and secure to fully protect company assets.
Expected in 06/2016
Associate of Applied Science: Automotive Repair Technology
Walla Walla Community College - Walla Walla, WA,
Expected in 06/2013
High School Diploma:
Upper Columbia Academy - Spangle, WA,
  • Completed 8 Student ASE Certifications.
  • Completed ASE Refrigerant Handler Permit.
  • Completed O'Reilly Auto Parts Certified Parts Professional program.
  • Awarded HondaPro Bronze Level Service Recognition.
  • Completed Fork lift operator license.
  • Forklift Operator license.
  • Refrigerant recovery and recycling Certification.
  • O'Reilly Auto Parts Parts Professional Certification.
  • HondaPro Bronze level Training Certification.
  • Mechanical Safety Training.
  • Mechanical pollution prevention training.

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School Attended

  • Walla Walla Community College
  • Upper Columbia Academy

Job Titles Held:

  • Parts Manager and Diagnostic Technician
  • Assistant Manager
  • Grounds Maintenance Worker
  • Wood Stacker


  • Associate of Applied Science
  • High School Diploma

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