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parts department counter man resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Professional Parts Department Manager with 35 years of sales and service success for automotive dealers. Expert at managing parts inventory to satisfaction of customers, service department and dealer accountant. Gifted leader and staff developer with parts teams that consistently exceed expectations. Veteran Parts Manager looking for challenging role with established company. Adept at ordering and Inventory and well-trained in Safety and Customer Service. Talented multitasker familiar with Mechanical and Electrical systems. Skilled parts professional adept at managing department operations, delivering employee training and coordinating schedules. Good communication, Self motivated and [Skill]fast learnign[Skill] skills with forward-thinking mentality and focus on maintaining smooth and efficient operations. Customer-oriented Parts Manager with over 10 years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in Auto parts management. Experienced in purchasing, organizing and delivering Truck parts. Practiced Management with organized approach and good decision-making skills. Bringing 35+ years of experience in Parts and service. Responsive team leader with strong Parts and mechanical background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Resourceful [Job Title]Counterman[Job Title] with [Number]10[Number] years of experience in directing daily operations, including cost reduction, parts inventory management and budget management. Successful in developing and leading diverse teams to achieve excellent results. Strong leader recognized for providing outstanding support and management within parts inventory. Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Skills
  • Invoice processing
  • Stock management
  • POS systems operations
  • Reviewing deliveries
Experience
Parts Department Counter Man, 02/2020 to 03/2020
Cst IndustriesJoplin, MO,
  • Managed replacement parts inventories, purchasing and sales for Dealership businesses.
  • Stayed up-to-date on product changes and new products and educated Parts Management on current features and capabilities.
  • Served customers diligently and courteously, resolving concerns without delaying action.
Parts Manager, 08/2014 to 02/2020
Principle AutoCorpus Christi, TX,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Reduced expense spending, securing low-cost inventory for customers to drive client retention.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Used Pallot Jack and two wheel dolly equipment to move parts to delivery bays, observing safety protocols to avoid accidents and product damage.
  • Partnered with managers to implement operational enhancements for Ordering special order parts, tools and tires.
  • Received, examined and reshelved returned parts.
  • Performed 1 random audits per Annually to verify inventory accuracy and availability.
  • Gathered pertinent information to place orders for service department, customers and Service,DWI,Independent shop mechanics.
Parts Counterman, 04/2013 to 07/2015
CARQUEST Auto PartsCity, STATE,
  • Improved sales and inventory management by effectively controlling daily parts program activities through Ordering and Managing Inventory.
  • Partnered with managers to implement operational enhancements for Planograms, [Task]Money managementOpening and Closing.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Used Dolly and Delivery Vehicles equipment to move parts to delivery bays, observing safety protocols to avoid accidents and product damage.
  • Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
  • Gathered pertinent information to place orders for [Type]Delaership Service[Type] departments, customers and DIY mechanics.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Assisted over 100+ customers weekly in finding parts for individual needs.
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Received and delivered Light and Heavy parts to customers across 25 mile area.
  • Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
  • Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
  • Took [Number] orders per wpe]eek worth combined total of $[Amount] over telephone, in person and through email.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks, including Opening and Closing and having delivery drivers deliver parts.
  • Answered 35-60 calls per 10 hours daily to answer customer questions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Associate of Arts: Electro Mechanical Systems, Expected in 08/1983
Scarlet Oaks Career Development - Cincinnati, OH
GPA:
  • Ranked in Top 5% of class
63T20 Bradley Fighting Systems Technition: Wheel, And Track Vehicle Mecahnic, Expected in 03/1986
US Army Armor School - Fort Knox, KY,
GPA:

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Resume Overview

School Attended

  • Scarlet Oaks Career Development
  • US Army Armor School

Job Titles Held:

  • Parts Department Counter Man
  • Parts Manager
  • Parts Counterman

Degrees

  • Associate of Arts
  • 63T20 Bradley Fighting Systems Technition

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