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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skills
  • Sales and marketing strategies
  • Account servicing
  • Prospecting Skills
  • Lead Generation
  • Problem solving strength
  • Excellent customer service
  • Sales Expertise
  • Client Service
  • Excellent Interpersonal communication skills
  • Customer Relations
  • Goal Oriented
Work History
Parts Counterperson, 07/2020 - 03/2021
Walser Automotive Group Baxter, MN,
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted customers with diagnosing problems for agricultural equipment and purchasing necessary replacements.
  • Adhered to company guidelines for performance and compliance.
  • Ordered parts from various distributors to fulfill demands.
  • Assisted customers in finding appropriate parts promptly.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Equipment Salesman, 10/2010 - 07/2020
Mirk Inc. Waukegan, IL,
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Provided first-rate service to all customers and potential customers.
  • Helped resolve client problems quickly with superior customer service.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Worked to build relationships with customers and built potential for additional sales.
  • Assisted call-in customers with questions and orders.
  • Educated customers by providing hands-on product demonstrations and explained benefits and advantages.
  • Created and implemented sales strategies to successfully meet company targets.
  • Responded to telephone and in-person requests for information.
  • Used strong customer service skills to develop loyal customer base.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Managed end-to-end management of transactions, including financial records, ordering, purchasing, shipping and support.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Conveyed love of products sold and devotion to company, customers and brand in sales presentations to establish credibility and make personal connections with clients.
  • Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Listened to clients and developed solutions to satisfy business and personal needs.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Provided sales and customer service assistance to walk-in traffic
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Developed and grew leads through repeat business and customer referrals.
Parts Counterperson, 08/2002 - 10/2010
Walser Automotive Group Franklin Park, IL,
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted customers with diagnosing problems and purchasing necessary replacements.
  • Ordered parts for customers, repair shops and internal departments.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Completed all sales and service documentation for customer and business records and provided receipts of purchase.
  • Adhered to company guidelines for performance and compliance.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Ordered parts from various distributors to fulfill demands.
  • Assisted customers in finding appropriate parts promptly.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Education
High School Diploma: , Expected in 2002
-
Atlee High School - Hanover,
GPA:

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Resume Overview

School Attended

  • Atlee High School

Job Titles Held:

  • Parts Counterperson
  • Equipment Salesman
  • Parts Counterperson

Degrees

  • High School Diploma

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