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Parts Counterman Resume Example

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PARTS COUNTERMAN
Professional Summary

Bilingual, team-oriented Auto Parts Counterman possessing excellent communication skills. To secure a position with a well established company which offers room for growth and opportunity. Works well independently and maintains a high level of productivity. In which my knowledge and skills will best be utilized to improve customer service.

Skills
  • Good communication skills
  • Complaint resolution
  • Hand/power tools
  • Basic computer skills
  • Strong initiative
  • Strong team player
  • Supervisory experience
  • Fast learner
  • Driving commercial vehicles
  • Inventory control practices
  • General math skills
  • Good multi-tasker
  • Have own tools
  • Good judgment
  • Bilingual Spanish/English

Microsoft Word, Excel the ability to type 40 words per minute. ODB2 scanner. I also know how to use Mitchell SE, Mitchell Enterprise, Triad, Znet parts locators.

Work History
Parts Counterman, 12/2017 to 03/2018
Fast Undercar Riverside – Riverside, CA
  • Work with Customer by phone and in person.
  • Responded promptly to customers request and complaints.
  • Pulled, and delivered parts as needed.
  • Interfaced with management and colleagues in a professional manner.
  • Upheld top-quality workmanship and excellent customer service.
Installer Service Specialist, 08/2017 to 12/2017
O'Reilly Auto Parts – Lake Forest, CA
  • Work with Customer by phone and in person.
  • Responded promptly to customers request and complaints.
  • Keep control of inventory and replenishment of stock.
  • Dispatched parts to drivers for delivery.
  • Keep and turn in reports regarding sales and inventory.
  • Pick up and deliver parts as needed.
Parts Room Manager, 10/2014 to 08/2016
Elite Automotive Services – Lake Forest, CA
  • Work with techs in person.
  • Responded promptly to tech's request and complaints.
  • Distribute parts to techs.
  • Keep control of inventory and replenishment of stock.
  • Order parts from various vendors as needed.
  • Keep and turn in reports regarding inventory to owners.
  • Pick up and deliver parts, vehicles, and customers as needed.
Customer Service Representative, 06/2011 to 09/2014
Cooline Radiator and AC – Riverside, CA
  • Delivered parts as needed.
  • Distributed merchandise from warehouse to warehouse.
  • Worked closely with owner of company to assist in offering marketing strategies to encourage future sales.
  • Answered an average of 90 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
Customer Service Representative, 02/2009 to 06/2011
Classic Industries – Huntington Beach, CA
  • Responded promptly to customer complaints.
  • Handled and resolved customer complaints.
  • Handle incoming warranty issues, including issuing R/A numbers for returns, as well as technical support.
  • Paid close attention to detail and accuracy when placing phone orders in order to insure customer satisfaction.
  • Managed customers account.
  • Performed account and order verifications.
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Provided an elevated customer experience to generate a loyal clientèle.
Parts Sales Manager, 07/2007 to 08/2008
AutoZone – Garben Grove, CA
  • Required up to date product and warranty knowledge, as well as training new employees.
  • Responsible for the assessment of policies and procedures for entry level employees.
  • Duties included scheduling, inventory, maintained a balance inventory consistent with the requirements of the store.
  • Displayed auto parts merchandise in an organized manner.
  • Maintain and manage inventory of auto parts.
  • Develop internal and external customer relationships.
  • Drive sales associates to achieve hundred percent outcomes.
  • Responsible for the supervision and management of 6 employees.
Owner, 01/2007 to 06/2007
562 Motors – Lakewood, CA
  • Started my own sales and delivery business of wholesale automotive parts.
  • After obtaining my business license, I marketed my business to create accounts and clientele.
  • Responsible for planning and money managing, book keeping of the business.
  • Responsible for managing new and old accounts.
  • Oversaw the day-to-day of the operations of the business along with office and management duties.
  • Ability to communicate effectively with many types of people to promote sales.
  • Knowledge of basic organizational skills to run the business effectively.
Parts Counterman, 03/2005 to 03/2007
Clark's Discount Auto Parts – Bellflower, CA
  • Clark's Discount Auto Parts Counter Sales Assisted customers by providing extensive product knowledge and selection in order to provide exceptional customer service.
  • Responsible for stock orders.
  • Maintained the appearance of the sales floor as well as managed the shipping and receiving department.
Commercial Manager, 04/2002 to 03/2005
Pep Boys Auto Parts & Service – Lake Forest, CA
  • Opening, closing, and maintaining appearance of store.
  • Educated in store policies procedures with the ability to communicate and train employees.
  • Customer service and problem solving, kept customers happy, and store operations running smoothly.
Languages
Also I am bilingual in English and Spanish.
Education
Diploma: General, 1997
Goodwill High School - Victorville, CA
Skills

attention to detail, automotive, balance, basic, book keeping, closing, clientele, clients, customer satisfaction, Customer service, delivery, dependable, drivers, train employees, English, Inventory, leadership skills, managing, marketing strategies, Excel, money, Microsoft Word, Enterprise, office and management, organizational skills, Pick, policies, problem solving, Quality Control, receiving, Sales, scanner, scheduling, shipping, Spanish, supervision, technical support, telephone, phone, type

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Resume Overview

Companies Worked For:

  • Fast Undercar Riverside
  • O'Reilly Auto Parts
  • Elite Automotive Services
  • Cooline Radiator and AC
  • Classic Industries
  • AutoZone
  • 562 Motors
  • Clark's Discount Auto Parts
  • Pep Boys Auto Parts & Service

School Attended

  • Goodwill High School

Job Titles Held:

  • Parts Counterman
  • Installer Service Specialist
  • Parts Room Manager
  • Customer Service Representative
  • Parts Sales Manager
  • Owner
  • Commercial Manager

Degrees

  • Diploma : General , 1997

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