Parts Consultant resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Reliable team member with 5+ years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at quickly and accurately ringing up sales. Seasoned professional highly effective at organizing inventory, merchandising parts and keeping team members working effectively. Resourceful and collaborative team player bringing 3+ year background in automotive sales and service.
Skills
Cash drawer balancing
POS systems
Issue resolution
Cash register operation
Cash counting machine operations
Cash management
Customer assistance
Product recommendations
Customer greeting
Merchandise restocking
Credit and cash transactions
Complaint handling
Delivery order fulfillment
Process improvement
Organization
Team building
Administrative support
Invoice generation
Experience
Parts Consultant, 04/2019 to 09/2020 Marinemax – Somers Point, NJ,
Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Delivered parts to customer locations.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
Kept parts neatly stacked and ready for purchase to boost sales.
Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
Obtained receipts or signatures for delivered goods, collecting payment for services when required.
Contacted customers prior to delivery to coordinate delivery times.
Assistant Manager, 08/2017 to 04/2019 Biolife – Cheyenne, WY,
Accurately completed cash register transactions.
Adhered to all store retail procedures and policies.
Assisted marketing staff in creating and assembling visual displays and sales displays.
Cleaned shelves, tables, and counters.
Diagnosed and resolved problems based on customer information and needs.
Enforced company policies and procedures through implementing a three-strike system to promote professionalism.
Familiar with POS and other software programs.
Greeted and directed customers.
Handled incoming calls from customers who had product complaints.
Received and processed cash and credit payments.
Provided customer service with minimal instruction and supervision.
Resolved conflict between customers, between employees, and between customers and employees.
Responsible for inventory, pricing, merchandising, and displays.
Worked all types of shifts and worked on holidays.
Worked with/in other departments in the store to gain knowledge of all products and to make connections with other department managers and associates.
Parts Consultant, 04/2013 to 08/2016 Marinemax – Cornelius, NC,
Communicated with customers on multiple phone lines and email.
Created promotional and marketing materials.
Diagnosed and resolved problems based on customer information and needs.
Greeted and directed customers.
Handled incoming calls from customers who had product complaints.
Prepared and delivered presentations to the sales and customer service teams.
Provided customer service with minimal instruction and supervision.
In charge of product inventory and returns.
Assistant Group Sales Manager, 06/2011 to 03/2013 Hotel Corpus Christi Bayfront – City, STATE,
Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
Acknowledged customer issues and resolved their problems quickly and efficiently.
Assisted clients in understanding their available options and helped them select the right service plans for their needs.
Collaborated with colleagues to discuss market information and strategies.
Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
Evaluated the customers' needs and provided service options to meet their requirements.
Followed up with customers ensuring their satisfaction with their purchases.
Greeted customers and offered them assistance where possible.
Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
Informed customers about current promotions and sales, encouraging them to take advantage.
Booking group and company accounts.
Education and Training
Diploma: , Expected in 2010 W.B. Ray High School - Corpus Christi, TX GPA:
Associate of Science: Medical Assisting, Expected in 10/2011 Kaplan Career Institute - Corpus Christi, TX, GPA:
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