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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Experienced in purchasing, organizing and delivering parts. organized approach and good decision-making skills. Bringing years of experience. Successful eager to utilize sales expertise to drive business success. Helpful adept at recommending variety of parts for projects. Maintains great relationships with customers and making recommendations for upsells. Experienced Excellent communication, marketing and customer service skills. Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Skilled Mechanic Adept in all aspects of preventive maintenance. navigator of complex automobile systems and customer interactions. Restore vehicles to full functionality with skilled assessment, repair and installation techniques. Expert with vehicles, and Good inspection, estimation and relationship-building abilities gained during years of related experience.

Skills
  • Ordering parts
  • Reviewing deliveries
  • Invoice processing
  • Organizational skills
  • Training and coaching
  • Money Transfer Systems
  • Coordinating paperwork
  • DOT regulations compliance
  • Inbound and outbound calling
  • Customer Service
  • Credit card payment processing
  • Store maintenance
  • Sales monitoring
  • Product and service knowledge
  • Merchandising
  • Customer relations
  • Product branding

  • Parts oiling and greasing
  • Safety procedures
  • Motor repairs
  • Vehicle inspections
  • Battery testing
  • System upgrades
  • Systems maintenance and upkeep
Experience
Parts Advisor, 05/2019 - Current
Lithia Motors Troy, MI,
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
  • Gathered pertinent information to place orders for department, customers and mechanics.
  • Performed quality control inspections on parts and packaged parts for delivery or sale.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Received, examined and reshelved returned parts.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Service Technician, 05/2019 - 07/2020
Ace Hardware Chamblee, GA,
  • Attended all safety and training meetings to learn techniques to avoid injuries and mishaps.
  • Prepared appropriate maintenance forms and records for accountability.
  • Executed preventive and corrective maintenance on work trucks and other vehicles.
  • Wrote up detailed repair orders outlining all actions and estimated costs.
  • Rebuilt components and systems to correct faults and achieve desired performance levels.
  • Adjusted, repaired or replaced defective automotive parts.
  • Examined all critical vehicle systems and parts to determine appropriate repairs and costs.
  • Examined vehicles to estimate repair costs and obtained customers' approval to perform repairs.
  • Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
  • Lubricated moving parts by injecting grease into springs, universal joints and steering knuckles using hand or compressed-air powered grease gun.
  • Drained motor oil, changed oil filters and greased chassis fittings.
  • Installed batteries, shock absorbers and exhaust systems.
  • Checked all fluids and maintenance-related parts and topped off or replaced as needed.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Maintained tools, test equipment and materials, keeping all work areas organized.
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Checked tire pressure and performed tire repairs, installations and maintenance tasks.
  • Changed oil, transmission fluid and filters in vehicles.
  • Rotated tires and checked brakes on vehicles.
Assistant Manager, 02/2018 - 05/2019
Tacoma Goodwill Bonney Lake, WA,
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Reviewed account and service histories to identify trends and issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Documented conversations with customers to track requests, problems and solutions.
  • Greeted customers and responded to informational requests.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
Education and Training
High School Diploma: , Expected in 05/2015
-
Alamogordo High School - Alamogordo, NM
GPA:

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Resume Overview

School Attended

  • Alamogordo High School

Job Titles Held:

  • Parts Advisor
  • Service Technician
  • Assistant Manager

Degrees

  • High School Diploma

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