parts advisor resume example with 12+ years of experience
Parts Advisor with 13 years of experience meeting and exceeding customers' automotive parts needs for domestic and imported vehicles. Fast-paced and patient automotive professional with passion to supply correct parts first time and help customers return cars to road promptly and safely. Tech-savvy team player, proficient working with people as well as with dealer software.
Detail-oriented [Job Title] with [Number] years of experience enhancing service and sales culture. Cultivated productive relationships securing customer loyalty by generating repeat and new business to meet [Type] sales initiatives. Self-motivated and organized professional building lasting relationships with customers. Experienced in purchasing, organizing and delivering [Type] parts. Practiced [Job Title] with organized approach and good decision-making skills. Bringing [Number]+ years of experience in [Industry]. Dedicated Parts Counter Associate focused on maintaining high standards of compliance and service while exceeding sales objectives. Reliable professional dedicated to overcoming any challenge and supporting all business needs as part of first-rate team.
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- Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
- Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
- Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and computerized database.
- Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers.
- Prioritized and maintained high-volume of fast-paced parts inquiries and orders, and kept meticulous records.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Coordinated and executed daily parts deliveries to local businesses.
- Assisted Inventory Clerk with cycle counting for inventory control.
- Followed standards of care and compliance per company and legal requirements.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Contacted new and existing customers to discuss product and service solutions.
- Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Investigated sales and service issues to provide successful resolutions.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Leveraged digital and telephone approaches to generate sales leads.
- Maintained detailed account records and contact logs to facilitate sales process.
- Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
- Exceeded daily customer call quota by measuring input against goal and holding self accountable.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Maintained parts system with current order and sales data.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Updated customer and vendor accounts with each purchase to support accurate billing.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Coordinated and executed daily parts deliveries to local businesses.
- Performed complimentary services, battery installation, testing and wiper installations.
- Assisted Inventory Manager with cycle counting for inventory control.
- Followed standards of care and compliance per company and legal requirements.
- Gathered pertinent information to place orders for commercial accounts.
- Received, examined and reshelved returned parts.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Opened crates to replenish stocked items in proper aisles.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Researched and identified alternative vendors, securing improved pricing for [Number]% cost-reduction.
- [Area of certification], [Company Name] - [Year]
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Resume Overview
School Attended
- Dunwoody High School
Job Titles Held:
- Parts Advisor
- Inside Sales Associate
- Parts Specialist
Degrees
- High School Diploma
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