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Parts Advisor Resume Example

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PARTS ADVISOR
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Maintenance schedules
  • Organizational skills
  • Clean driving record
  • Training and coaching
  • Accurate money handling
  • Problem-solving skills
  • Complaint handling
  • Customer service skills
  • Delivery order fulfillment
  • Invoice generation
  • Inventory management
Experience
11/2019 to Current
Parts AdvisorGander RV － Oklahoma City, OK
  • Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
  • Alerted customers to companion part requirements and specials, exposed customers to full product line and patiently explained parts use and installation when asked.
  • Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and computerized database.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
01/2018 to 10/2019
ServerThe garage burger and beer － Del City, OK
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Partnered with team members to efficiently serve food and beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Greeted newly seated guests quickly and efficiently.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
03/2016 to 06/2018
Assistant ManagerSonic Drive-In － Woodward , OK
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project future demands.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Delegated daily tasks to team members to optimize team productivity.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
06/2006 to 01/2016
Store Manager15th street grill － Midwest City, OK
  • Hired, trained and managed team of 7 associates, including evaluating performance and enforcing disciplinary actions.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Addressed customer inquiries and resolved complaints.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Interviewed, hired, supervised and trained Numerous employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Oversaw inventory management to minimize waste.
  • Counted cash drawers and made bank deposits.
Education and Training
05/2010
High School DiplomaJones High School － Jones, OK
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Resume Overview

Companies Worked For:

  • Gander RV
  • The garage burger and beer
  • Sonic Drive-In
  • 15th street grill

School Attended

  • Jones High School

Job Titles Held:

  • Parts Advisor
  • Server
  • Assistant Manager
  • Store Manager

Degrees

  • High School Diploma

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