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parts warranty manager resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors, customer needs and multiple aspects of warehousing, operations, logistics, inventory control/shipping/receiving and day to day operations..

Skills
  • SAP utilization
  • Staff Training - certified Forklift Operator Trainer
  • Stock management - certified from Vincennes University Warehousing and Distribution Essentials
  • Improving customer satisfaction
  • MS Office
  • US Army, Army Achievement medal, Good Conduct medal, Regimental Letter of Commendation for versatility and excellence, honorably discharged in 1988
Work History
07/2020 to 11/2021
Parts & Warranty Manager Drizly Boston, MA,
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Created and maintained price book of accessories for dissemination to reps, internal employees and partner vendors.
  • Generated revenue by shipping orders placed through customer service channels for aftermarket accessories, manufactured components and parts from partner vendors.
  • Created purchase orders in SAP based on internal orders through dedicated service channels.
  • Trained incoming personnel on, and acted as backup for, all aspects of customer service.
  • Certified forklift operator trainer, training and certifying all incoming employees on forklift safety and specialized operation (narrow aisle, reach truck, stand-up counterbalance, sit down electric).
  • Worked as fill-in for shipping and receiving manager, utilizing PO reconciliation, scheduling of outgoing freight (Haversack), HAZMAT/HAZWOPER certified (first responder).
  • Created warranty policies for manufactured product using manufacturer guidelines, filed warranty claims and resolved issues by either replacing, repairing or applying credit to ensure customer satisfaction.
03/2018 to 03/2020
Service Systems Analyst Cruise America Henderson, NV,
  • Performed maintenance analysis and documentation to determine profitability of maintenance contracts and fleet maintenance.
  • Evaluated effective service levels for small and large fleets based on application, duration and age.
  • Generated quotes for both road and shop jobs for repairs of forklifts, aerial work platforms, electric pallet jacks and off-lease equipment.
  • Created and utilized program to track, monitor and document repair opportunities based on PM reports from field technicians and shop repairs to determine technician efficiency.
  • Coordinated with regional rental manager to prep, transport and deliver rental units, recording and documenting check-out and check-in procedures and ensuring quality rental delivery.
  • Collaborated with sales coordinators from all branches to schedule delivery of new, used and national account fleet units direct to units after PDI/specialty equipment installation.
  • Certified to operate Class I-V lift trucks.
04/2015 to 03/2018
Customer Support Representative Atlantic Coast Toyotalift City, STATE,
  • Recommended solutions/repairs through research, critical thinking and experience based on customer needs, application and budgetary restraints.
  • Utilizing daily site visits in cycles/territory management, supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Connected with customers to address questions and resolve issues through phone,email and customer visits.
  • Liaised with internal teams to resolve customer concerns, provide leads for new equipment sales/leasing opportunities and service contract sales.
  • Utilized prospecting/cold call skills to generate new customers by leveraging service value and ability, along with monthly visits to top accounts to ensure all needs are met regarding uptime and capacity/functionality.
06/2011 to 10/2013
Assistant Service Manager Vann York Automotive Group City, STATE,
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Build repeat business and customer loyalty by ensuring highest quality repair status and educating customers on complex and technical issues pertaining to vehicle operation.
  • Followed up with customers during and after repairs to verify satisfaction and ensure understanding of repairs being performed.
  • improve customer satisfaction by implementing ToyotaCare prepaid maintenance programs and associated warranty claims.
  • Advise and sell both preventative maintenance and recommended manufacturer services.
Education
Expected in 12/1994
Bachelor of Science: Physical Education
Florida State University - Tallahassee, FL
GPA:

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Resume Overview

School Attended

  • Florida State University

Job Titles Held:

  • Parts & Warranty Manager
  • Service Systems Analyst
  • Customer Support Representative
  • Assistant Service Manager

Degrees

  • Bachelor of Science

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