Detailed, highly flexible, multi-faceted, team player with solid progressive experience in office administration, community outreach, meeting and conference planning, sales and marketing, and quality customer service.
*Adaptable; able to multi-task and thrive in a fast-paced environment.
*Exceptionally competent, dependable and a motivated self-starter.
Microsoft Office, WebEx, QuickBooks, Adobe Publisher Suite, FOXPRO, Donor Perfect, Meridian/Norstar PBX phone system programming, and ADP/Ceridian .
Partnerships & Community Outreach Manager04/2015 － CurrentMental Health AmericaAlexandria, VA
Cultivate partnership and associate member leads through various sources including; database management, surveys, follow-up phone calls, stakeholder/community events, and walk-in prospects.
Establish and maintain working relationships with partners and community entities to enhance organization's business relationships and promote programs.
Research, participate and engage in outreach and exhibitor events to increase general public's knowledge of services, enhance networking opportunities, and increase interest in collaborating with organization network.
Facilitate all external outreach and exhibitor opportunities including; logistical planning for events, preparation and shipment of materials, volunteer recruitment, and onsite supervision.
Manage publications and merchandise in-house/off-site fulfillment, generation of sales/aging reports, invoice processing, reconciling past due accounts, and processing fulfillment orders.
Promote all MHA programs and public education resources through the development and selection of key messaging for targeted marketing materials for various stakeholder groups.
Exhibits/Publication Sales Manager12/2011 － 04/2015Mental Health AmericaAlexandria, VA
Responsible for increasing the organization's visibility in the community by participating in outreach events; such as conferences, health fairs, and community events.
Manage and coordinate all logistical needs for on-site organizational exhibit at various venues, including sales of materials.
Managed the exhibit hall, participating vendors and similar entities during the organization's annual conference, including on-site management, communications with conference venue, and logistical needs.
Manage the marketing of organization's public education products and merchandise and create promotional materials with the goal of increasing publication sales.
Supports marketing of all fundraising/development programs and public education campaigns.
Handles incoming sales calls and customer service calls, and customer contact database.
Maintain database of publication sales to include over 5,000 customers; local affiliate, government, private, and non-profit.
Procures bids from vendors for reprint of materials and promotional merchandise.
Generate monthly A/R billing and processing of invoices Manage daily sales activity and produced reports on monthly sales activity, and inventory,.
Executive Assistant/Scheduler06/2005 － 12/2011National Mental Health AssociationAlexandria, VA
Managed calendar, scheduled appointments, meetings, and speaking engagements for President and CEO of the organization.
Analyzed and updated the President's daily schedule continuously to determine appropriate coordination of activities and venue location.
Produced critical scheduling information and relayed this information to internal and external constituents.
Established appointment priorities and logistical information relative to scheduled meetings; informing participants of changes when appropriate.
Arranged complex and detailed travel and transportation plans and itineraries, compiled documents for travel-related meetings, and submitted travel-related expenses to relevant authorities.
Prepared confidential correspondence, reports, and triaged mail, meetings, conference calls, and correspondence for the executive office.
Administrative Assistant/Publication Sales Associate04/2004 － 06/2005National Mental Health AssociationAlexandria, VA
Maintained database of publication sales service to include over 5,000 customers; local affiliate, government, private, and non-profit.
Computed invoices and campaign credits in QuickBooks database and submitted for payment to respective customers.
Managed the campaign grants, website orders, and daily sales activity.
Produced critical reports on monthly sales activity, inventory, and campaign credit balances.
Inputted check payments, customer credits, and credit card payments.
Assisted with marketing new products, online promotions, and managing publication exhibits at conferences.
Office Assistant Contractor04/2003 － 04/2004Legal Placements, IncWashington, DC
Entered employee demographics, banking account, and timesheet in ADP/Ceridian accounting database for payroll processing.
Administered aptitude test to applicants; maintained recruiter interview schedules.
Performed daily bank deposits, performed administrative task for recruiters, and invoiced clients for payment of services provided by employees.
Organized and maintained client files and ledgers for the accounting department.
Troubleshoot company phone system and setup staff member mailboxes.
JuneA.A.S. Degree, (RN):University of District of Columbia
1992Anacostia High SchoolWashington
YMCA Calomiris, Parent Board Member, District of Columbia; Appointed, Educational Decision Maker, U.S. District Courts, Family Services Division; and Mental Health Advocate