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part time director of operations resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in such environment.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Personable, friendly and solution-oriented customer service associate with over 10 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, customer satisfaction , time management and sales. Dedicated to customer loyalty and satisfaction.

Innovative Machine Operator offering 3+ years of experience handling tool performance, testing and effectiveness. Proven resourcefulness at understanding complex regulatory and organizational guidelines governing worker safety. Exceeds outlined goals to streamline operations and maintain clean, safe work environment. Honed approach to selecting raw material, adjusting performance levels and troubleshooting common problems.

Methodical Production Worker able to keep up with physically demanding tasks. Willing to work hard in any role to accomplish team objectives.

Skills
  • Leadership training
  • Operations oversight
  • Financial controls implementation
  • Capital improvement planning
  • Customer retention
  • Sound judgment
  • Problem resolution
  • Schedule management
  • Cross-functional team management
  • Performance improvements
Experience
Part Time Director of Operations , 01/2020 to Current
Laz ParkingChristiana, DE,
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Formed and sustained strategic relationships with clients.
  • Supported community outreach initiatives by partnering with local organizations.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Commercial and Residential Professional Cleaner, 01/2019 to 12/2020
Carlisle Syntec, Inc.Franklin Park, IL,
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
  • Sanitized frequented areas and equipment using approved supplies.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Used industrial cleaning equipment to quickly complete custodial tasks.
Customer Service Representative, 02/2019 to 03/2020
Tuesday MorningCity, STATE,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered customer questions and addressed concerns, resulting in 60% reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Machine Operator, 03/2017 to 01/2018
MagnaCity, STATE,
  • Selected proper cutting tools, calculating parameters to manufacture components and parts.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Completed product assembly according to standardized procedures.
  • Operated hand trucks, forklifts and scissor lifts.
  • Built and packaged products to comply with multiple work orders and deadlines.
Education and Training
: Psychology , Expected in
Sanford Brown College - North Kansas City, MO
GPA:

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Resume Overview

School Attended

  • Sanford Brown College

Job Titles Held:

  • Part Time Director of Operations
  • Commercial and Residential Professional Cleaner
  • Customer Service Representative
  • Machine Operator

Degrees

  • Some College (No Degree)

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