I am an organized and dependable banking professional who started in the financial industry as a part time teller, was promoted to a lead customer service representative, and then moved up to a personal banker. Within my roles I have gained experience in transaction processing, operations, and sales. While each of my roles have had their own unique job description customer service and bank protection has always been a top priority.
Excellent communication skills
Strong work ethic
Ability to prioritize
Exceptional customer service
Safe and vault operation
Practiced knowledge of bank security systems
Strong sense of banking ethics
Earned many certificates for customer service
Trainer for new hires at Fifth Third as a Lead CSR
Part Time CSR - Lead CSRJan 2011 to Apr 2015 Fifth Third － Durand, MIMy time at Fifth Third as a Customer Service Representative included processing customer transactions, scheduling appointments for our banker, being the ATM and Vault Custodian, doing internal Audits on teller and platform operations, handling customer issues, and many office duties.
In- Store BankerJun 2015 to Apr 2016 Huntington Bank － Corunna, MI
Processed customer transactions, Open deposit accounts, input and assist with loan processing, vault and atm transactions, referred to branch partners, walked in the store looking for potential customers.
Personal BankApr 2016 Fifth Third Bank － Durand, MI
My primary responsibility as a Personal Banker is to hit sales goals set by the bank to increase branch revenue. I accomplish this by opening accounts, processing loans, referring to bank partners, and recommending digital services to our customers. I am also expected to complete compliance courses regularly, process customer transactions and assist with platform responsibilities.
High School Diploma, Diploma2007Durand High School － Durand, MI, US
Associate of Applied Science, Business Management2014Baker College of Owosso － Owosso, MI, US