Personable and deadline-driven Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Dedicated and motivated to maintain customer satisfaction and contribute to company success. Ambitious student who has completed coursework in sport marketing, sport management, sport communication and international sport management. Possesses strong interpersonal skills and a desire for a career in sports management. Enthusiastic undergraduate student with excellent communication skills and strong motivation to succeed.
Cooperative team member
Strong verbal communication
Energetic and organized
Accurate money handling
Time management ability
Experience in ticket sales, membership sales, customer service.
Part Time Box Office Assistant10/2014 to CurrentThe Children's Museum of IndianapolisIndianapolis, Indiana
Used admission software to accurately and efficiently sell products to guests such as: admission tickets, membership sales, renewals, upgrades, account maintenance, special event tickets, ticket will call and member card replacements.
Followed cash handling standards throughout shift. Balanced own cash drawer at the end of the shift and followed cash handling procedures at all times.
Provided daily, extensive face-to-face customer service to museum guests, as well as resolved any conflicts that arise, also performed in opening day events.
Trained in both Box Office and Visitor Service operations, allowing me to be cross-utilized between departments.
Worked within a cohesive team of staff in an open, public space. Dependability, consistently positive attitude and organizational skills were/are always expressed as we work together to meet monthly, quarterly, and yearly sales goals.
Seasonal Sales Associate10/2014 to 01/2015Pacific SunwearGreenwood, Indiana
Received and processed cash and credit payments for in-store purchases.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Computed sales prices, total purchases and processed payments.
Facilitated monthly and quarterly physical inventory counts
Replenished floor stock and processed shipments to ensure product availability for customers.
Assistant Aquatics Instructor 06/2013 to 08/2014Arthur R. Baxter YMCAGreenwood, Indiana
Taught beginner level through advanced level swim classes for children and adults of all ages.
Taught in the WAVES program, an adaptive swim lesson for children with special needs.
Supervised day camp children in the summer during their scheduled pool time.
Busser/Dishwasher 01/2016 to 06/2013Indy's Incredible Pizza CompanyGreenwood, Indiana
Neatly set tables.
Upheld a high standard of cleanliness in all work areas.
Performed closing duties including cleaning, sanitizing and replenishing.
Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
Loaded dishwashers and hand-washed items such as pots, pans, knives
Sales and Customer Service
Consistently generated additional revenue through skilled sales techniques.
Sold $103,471.10 in merchandise in one month. $24,521.10 in memberships that month. $1,581.00 in donor memberships. All in only 14 days worked. (December 2015)
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted in the managing of the company database and verified, edited and modified members' information.
Worked with 2 different software systems, showing the ability to transition and learn quickly in a fast paced environment.
Bachelor of Kinesiology : Sport Marketing and Management 2019Indiana University Bloomington, Indiana
Currently in second semester of freshman year.
Minors in Business and Spanish.
Coursework in Sport Marketing, Sport Management, Sport Communication, and International Sport Management.
2015Southport High SchoolIndianapolis, Indiana
Graduated with Academic Honors diploma.
Graduated in top 20% of graduating class.
Recipient of the "Homecroft PTA" scholarship given by the Southport Alumni Association.
Selected as 1 of 2 students to serve on the board that discussed and voted for Alumnus of the Year.
St. Francis Soccer Club Travel League Player 2005-2010, Captain 2011-2012
Westside United Soccer Club Travel League Player 2012-2013, Captain
Southport High School JV/Varsity Soccer Player 2011-2013, JV Captain Freshman Year
Southport High School Varsity Football Team, 2011-2014
Southport High School Varsity Track Team, 2011-2015
Southport High School Riley Dance Marathon Participant 2013-2015
Southport High School Yearbook Staff 2013-2015, Editor 2015
Southport High School Booster Club Officer 2014-2015
Mr. Samuel Hanley, email@example.com, (317)-403-9926, Southport High School teacher, Yearbook Advisor, Booster Club Sponsor
Mrs. Alex Patton, firstname.lastname@example.org, Director of Visitor Relations at The Children's Museum of Indianapolis, (317)-334-3320
DeDe Boezi, email@example.com, Assistant Vice President of Visitor Relations and Security at The Children's Museum ofIndianapolis, (317)-334-4103