To secure a challenging position that will fully utilize my administrative and investigation skills. Highly motivated and goal-oriented administrative/investigation with over extensive years of experience. Reliable, hardworking and dedicated team player who works well under pressure and with minimum supervision. Key strengths include:
Proficient in Microsoft Office Products Strong Written and Verbal Communication Skills
Work well under Pressure Self-str
Proficient in Microsoft office products
Strong Written and Verbal Communication Skills
Works well under pressure
Parole Agent Assistant03/2010 to 04/2014Baltimore, MD
Compose letters and reports, review correspondences for accuracy and completeness, prepare public presentation outlines, and develop standard or form letters and reply to inquiries.
Receives clients and telephone calls to the office of the Agents, independently determines the nature of requests and directs callers to appropriate Agents, or personally provides the desired information.
Check on individual availability and confirms appointments.
Reschedule appointments upon request of Agent.
Maintains accuracy in entering data in Smarts Systems.
Assure all correspondence logged in Offenders for Parole and Probation system.
Processes incoming and outgoing materials such as mail, correspondence, reports, memorandum, and other forms of written communication.
Enters and receives information from electronic information systems in time frames required.
Verifies special conditions of general supervision plans.
Assist with scheduling urinalysis appointments.
Assist with completion of risk assessments.
Responsible for obtaining A & P Treatment Appointments for Offenders and mailing out confirmation letters.
Receive and distribute supervisors case intake records to Agents.
Responsible for registering and training Offenders to use the Kiosk System.
Responsible for acquiring Statement of Charges for requesting Agents.
Assist with report days if Agents is unavailable.
Organizes and maintains files, records, manuals, handbooks, and other related materials.
Handle all record keeping filing, faxing, photocopying, and logging of correspondence.
Job Responsible to ensure safe and successful analysis of the collected samples for DNA Testing sent to Maryland State Police.
Experience with Offender Base State Correctional Information System, NCIC Limited Access Course, Criminal Justice Information System, SMART system, VINELINK system, CABA report systems and Parole and Probation case notes.
Data Entry Operator10/2009 to 03/2010Department of Public Safety Receiving Department and Identification Department
Enter and retrieve data on inmate offenders via OBSCIS (Offender Base State Correctional Information System) and other database, which are a part of CJIS (Criminal Justice Information System).
Enter information from initial security classification instrument for purpose of recording inmate's security level.
Enter information regarding prospective home and employment plans.
Retrieve information from inmate's Maryland Rap Sheet Status Report and United States FBI/NCIC arrest record for purpose of identifying outstanding charges and resolving missing dispositions.
Upon request from agency personnel officer, initiate criminal history on potential employees.
Upon request of case management staff, retrieve dispositions from Maryland District Courts and selected Circuit Courts for criminal history verification purposes.
Obtain inmate information Ensure that data entered into OBSCIS is accurate and complete.
Ensure that all work is completed in a timely and accurate fashion.
Perform other job-related duties and responsibilities as directed.
Administrative Assistant11/2006 to 11/2007
Serves as liaison for the office and assures that the image of the office is demonstrated in a professional manner.
Insures that all correspondence, messages, reports and other communications meet the quality standards of the office.
Performs a variety of administrative support duties, such as making extensive travel arrangements, making complete arrangements for large conferences, composing complex but non-technical correspondence, locating and assembling information for various reports, briefings, conferences, etc.
Follows up with staff members to ensure that various commitments made at conferences and meetings are met.
Designs and organizes filing systems, planning and arranging the maintenance and preparation of information needed for budget reports, and organizing the flow of clerical processes in the office.
Keeps Supervisor informed on all such requirements and secures and provides related detailed back-up data and materials as needed.
Sets up and maintains logs showing the status of actions and correspondence.
Ensures that files include all required documents and that all documents are properly signed.
Organizes and maintains files and records, manuals, handbooks and other related material required for efficient operations of the office.
Customer Agent III04/1990 to 11/2007
Provide administrative, technical, and customer agent support for all consumers' inquires and complaints for work in the Investigation Unit.
First, interviews customers who are victims of Identity Theft (nationwide) at the office site and via the telephone.
Instructs victims regarding proper completions of forms, laws, policies and procedures and provides information regarding the investigations.
Interprets and applies laws, regulations, policies, standards, or procedures to specific issues.
Screen visitors and callers using tact and courtesy to obtain and give information relating to identity theft concerns and other MVA and District Court issues.
Prepares cases for investigation and prosecution by supplying certified MVA and District Court documentation and other evidence needed during court testimony and maintains these files.
Receive telephone calls and walk-in visitors, record intake information, and verify accuracy of information and complainants.
Review all complaints to determine level of action.
Respond to inquiries and recommend further investigation and/or refer complaints to the Liaison for further investigation.
Make arrangements for conferences and meetings, ensuring attendees are notified, materials are prepared in timely manner and all necessary equipment is reserved.
Created the necessary forms and kept statistic for monthly report.
Maintained confidential correspondence files, information, reports and other documentation as needed.
Perform office automation work requiring the use of software applications and computer equipment.
Education and Training
The President's Identity Theft Task Force Combating, Federal Trade Commission 2007
Executive Secretary CertificateKee Business CollegeFoster Parent 14 years of service
Certificate, National District Attorneys Association Identity Theft Conference 2005 Certificate, Maryland Crime Prevention Association (Governor's Victim Award) 2006 Certification, State of Maryland Certificate Fingerprinting Techniques 2011 Certificate, Maryland Department of Budget and Management Certificate of Clerical Typing wpm: 43 2012 Certificate, Criminal Justice Information System CN5 NCIC Limited Access Course 2011
Certificate Division of Correction CJIS Inquiry C10034 2009
Certificate, First Aid CPR AED8/2015
administrative, administrative support, agency, back-up, Budget and Management, budget, case management, Clerical, conferences, CPR, Criminal Justice, clients, database, DNA, documentation, fashion, faxing, filing, First Aid, forms, image, information systems, letters, logging, notes, mailing, materials, meetings, Access, mail, Microsoft office products, office, Works, office automation, organizing, personnel, Police, policies, Processes, quality, record keeping, maintains files, recording, scheduling, Self-starter, Supervisor, supervision, team player, telephone, travel arrangements, Typing, urinalysis, Verbal Communication Skills, Written, written communication
Department of Public Safety Receiving Department and Identification Department
Kee Business College
Job Titles Held:
Parole Agent Assistant
Data Entry Operator
Customer Agent III
The President's Identity Theft Task Force Combating, Federal Trade Commission 2007
Executive Secretary Certificate Certificate, National District Attorneys Association Identity Theft Conference 2005 Certificate, Maryland Crime Prevention Association (Governor's Victim Award) 2006 Certification, State of Maryland Certificate Fingerprinting Techniques 2011 Certificate, Maryland Department of Budget and Management Certificate of Clerical Typing wpm: 43 2012 Certificate, Criminal Justice Information System CN5 NCIC Limited Access Course 2011 Certificate Division of Correction CJIS Inquiry C10034 2009
Certificate, First Aid CPR AED 8/2015
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