Park ranger with 5 years in community policing, including assisting visitors, investigating incidents and complaints, and conducting routine patrols. Strong written and verbal communicator with exceptional people skills. Specialty training in conflict resolution and crisis management.
Proposed, created, and independently operated intelligence analyst collateral duty. Created external partnerships by providing analysis on a demand basis to partners including the Philadelphia Police Department Civil Affairs Unit and United States Attorney's Office.
Park Ranger (Law Enforcement) November 2011 to October 2016National Park Service - Indepdendence National Historical Park － Philadelphia, Pennsylvania
Served community and guests to historical site with annual visitation in excess of 3.5 million visitors.
Investigated and resolved reports of criminal activity and general visitor service issues.
Calmly mediated difficult visitor/visitor and visitor/employee disputes on a regular basis.
Provided intensive hands-on orientation and operational guidance to several new officers upon hire.
Acted as shift lead in absence of supervisor.
Student Intern May 2010 to August 2011National Park Service - Northeast Regional Office － Philadelphia, Pennsylvania
Attended executive leadership and team building camps and public events designed to foster pride in service culture and courageous leadership.
Cross-trained with HR, administration, maintenance, and education in order to gain a holistic understanding of larger organizational practices.
Cashier, Baker September 2001 to January 2004Wal-Mart #5025 － Fort Wayne, Indiana
Worked weekends, nights during high school academic year while maintaining Honor Roll status and completing college coursework.
Used observed historical trends to determine production quantities for perishable seasonal items. Produced, packaged, and displayed same.
Consulted with customers about available product lines and services to complete custom orders.
Land Managament Police Training Program, 2014Federal Law Enforcement Training Center － Brunswick, Georgia, USA
Academic award (salutatorian - 95.25% test average)
Bachelor of Arts : Anthropology (linguistic), 2011Temple University － Philadelphia, Pennsylvania