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Park District Customer Service Resume Example

Resume Score: 80%

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AC
PARK DISTRICT CUSTOMER SERVICE
Professional Summary

Reliable and upbeat customer service associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about communication skills, and cleaning while organizing spaces. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Work History
Skokie Park District - Park District Customer Service Skokie, IL05/2017 - 08/2020
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Kept every food station and back areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Issued receipts and processed refunds, credits, or exchanges.
Skokie Park District - Park District Customer Service Skokie, IL , IL06/2016 - 08/2020
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Kept every food station and back areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Issued receipts and processed refunds, credits, or exchanges.
Winnetka School District 36 - Special Ed 1 on 1 Associate Winnetka, IL, Illinois 06/2019 - 07/2020

Provided a safe environment for my student that needed extra care and attention in a school setting. As well as challenging that student to make progress and step out of their comfort zone for a short period of time daily. I worked with teachers and other one on one associates well, and made sure that the students experienced safe and productive days.

Hackneys Restaurant - HostessGlenview, IL03/2018 - 08/2018
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
  • Planned and executed 20 guest parties by organizing menus, spaces and special requests.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
Involving myself with voluntary work in highschool that focused on equity.

The board that I was apart of was SOAR, Students Organized Against Racism. It was a student based board that had the opportunity to hold a conference every fall and spring at Northwestern University. The conference lasted two days and each day we had students from not only our high school but other districts as well. We had planned activities and movies that we exposed the students to in order to further there thinking when it came to discussing race and how relevant that topic is. We wanted to enforce change and keep our peers educated. Of course throughout the time we spent planning and holding meetings we were educating ourselves as well. Not only were there conferences but every Tuesday we held office hours from 4-5 and encouraged students to come to talk about any current events involving racism, sexism, homophobia, transphobia, xenephobia, etc. Or they also had the option to bring up anything that may have happened to them during the day. We put pressure on teachers to involve this work in their curriculums as well as resolving issues that may have happened in other spaces. We didn't like to think of ourselves as a club because anyone could be apart of SOAR, didn't matter if you were on board if not. Everyone should be doing constant work against racism and those who came to meetings and conferences were apart of that message.

Skills
  • Customer service
  • Project organization
  • Communications
  • Supervision
  • Organization
  • Relationship development
  • Problem resolution
  • Team building
  • Team management
Education
05/2019Evanston Township High School Evanston IL High School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Skokie Park District
  • Winnetka School District 36
  • Hackneys Restaurant

School Attended

  • Evanston Township High School

Job Titles Held:

  • Park District Customer Service
  • Park District Customer Service
  • Special Ed 1 on 1 Associate
  • Hostess

Degrees

  • High School Diploma

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