Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hard-working, experienced Direct Support Professional focused on providing a supportive environment that reaches positive outcomes through growth of the highest human potential. Dedicated to delivering the highest quality service to every client. Personable, reliable, dedicated and client-focused .
Skills
Experience with MH/IDD
Facilitator
Training staff
Problem resolving
Perform well in high-demand, fast-paced environments
Excellent verbal communication
Computer literate
Experience
08/2012 to 05/2015Parent Facilitator for Strengthening Families ProgramSolvay Pharma | Marietta, OH,
Lead short discussions and facilitates parent/caregivers practice activities using SFP curriculum containing all program content and vignettes portraying the ideas.
Teach parent session each week for seven weeks and facilitate the family sessions in weeks one through seven.
Complies with all Agency and Program policies, procedures and protocols in a professional and ethical manner.
10/2006 to 05/2015Residential Supervisor, Direct Support ProfessionalCommunity Services Group | City, STATE,
Supervised, monitored, and evaluated Direct Support staff performance.
Facilitated trainings and orientation of support staff
Responsible for accounting and budget of the program and residents.
Provided coverage of direct support staff in emergency situations.
Ensured implementation of the daily operations of the program including on-call responsibilities
Assist individuals with mental health disorders to live more independently and adjust to life as an independent member of the community.
Assist individuals in the development of appropriate behavioral, social, money management, housekeeping, hygiene and other skills necessary to reach their highest level of potential.
Assist individuals in the management of the symptoms of their mental illness.
Update and complete all daily, weekly, and monthly records, reports, logs, progress notes, location reports, and medical records.
Collaborate and cooperate with involved agencies, family members and other service providers; participates in meetings and provides relevant information.
Administer medication and treatment as permitted under regulation.
Transports in personal and/or company vehicle for community outings and appointments.
Maintains the physical environment in a manner that does not create a health and safety risk for others.
04/2012 to 04/2013E.L.E.C.T ( Education Leading to Employment and Career Training Case ManagerCrispus Attucks Association | City, STATE,
Assess and assisted pregnant and/or parenting teens with removing multiple barriers in order to complete their high school education
Developed and maintained case files and detailed notes for all participants
Monitored School Attendance and participants child/ren Day-care attendance and reported on participant's progress
Facilitated workshops and taught motivational activities and job preparation skills at various sites designated
Conducted home visits on each participant
On call 24 hours a day for emergencies and other support as needed by participant Liaison for maternity leave between school and student
Clerical duties.
Managed case load of 40. 75% of caseload graduated.
10/2004 to 02/2006Traffic Clerk/TracerAPX | City, STATE,
Provided 24/7 coverage on inter-company tracking of loads from origin to destinations /DDU sites.
Worked closely with carriers on tracking service delivery time and daily communications with account managers and customers to ensure requirements set are met.
Maintained and updated inbound reconciliation report daily.
Used websites to track and monitor daily loads.
Scheduled and cancelled BMC (US postal) appointments.
Consistently recognized by management for providing superior customer service.
08/2000 to 10/2004ResearcherElectronic Data Systems | City, STATE,
Researched records to settle customer disputes.
Arbitrated sales center issues as requested by center supervisors.
Monitored calls, documented performance trends, provided feedback to agents as well as account leadership.
Received telephone calls to respond to and /or resolve customer inquiries.
Followed guidelines to respond to and/or research customer questions.
Assisted in training of new hires.
Processed AT&T business consumers service changes in database Ensured accuracy goals were met and adhered to FCC regulations to insure accuracy of sales call Trained and monitored performance of new staff.
Promoted to Team Lead after only 3 months in position.
Education and Training
Expected in PresentCertificate of Completion | Leadership Community Services Group L.I.F.E , York , PaGPA:
Expected in 1999General Education Diploma | WILLIAM PENN SENIOR HIGH SCHOOL, , GPA:
Skills
Mental Health, IDD, Facilitator, Supervise, Training, Mentor, Accounting and Budgeting
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School Attended
Community Services Group L.I.F.E
WILLIAM PENN SENIOR HIGH SCHOOL
Job Titles Held:
Parent Facilitator for Strengthening Families Program
Residential Supervisor, Direct Support Professional
E.L.E.C.T ( Education Leading to Employment and Career Training Case Manager
