Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Hard-working, experienced Direct Support Professional focused on providing a supportive environment that reaches positive outcomes through growth of the highest human potential. Dedicated to delivering the highest quality service to every client. Personable, reliable, dedicated and client-focused .

  • Experience with MH/IDD
  • Facilitator
  • Training staff
  • Problem resolving
  • Perform well in high-demand, fast-paced environments
  • Excellent verbal communication
  • Computer literate

08/2012 to 05/2015 Parent Facilitator for Strengthening Families Program Solvay Pharma | Marietta, OH,
  • Lead short discussions and facilitates parent/caregivers practice activities using SFP curriculum containing all program content and vignettes portraying the ideas.
  • Teach parent session each week for seven weeks and facilitate the family sessions in weeks one through seven.
  • Complies with all Agency and Program policies, procedures and protocols in a professional and ethical manner.
10/2006 to 05/2015 Residential Supervisor, Direct Support Professional Community Services Group | City, STATE,
  • Supervised, monitored, and evaluated Direct Support staff performance.
  • Facilitated trainings and orientation of support staff
  • Responsible for accounting and budget of the program and residents.
  • Provided coverage of direct support staff in emergency situations.
  • Ensured implementation of the daily operations of the program including on-call responsibilities
  • Assist individuals with mental health disorders to live more independently and adjust to life as an independent member of the community.
  • Assist individuals in the development of appropriate behavioral, social, money management, housekeeping, hygiene and other skills necessary to reach their highest level of potential.
  • Assist individuals in the management of the symptoms of their mental illness.
  • Update and complete all daily, weekly, and monthly records, reports, logs, progress notes, location reports, and medical records.
  • Collaborate and cooperate with involved agencies, family members and other service providers; participates in meetings and provides relevant information.
  • Administer medication and treatment as permitted under regulation.
  • Transports in personal and/or company vehicle for community outings and appointments.
  • Maintains the physical environment in a manner that does not create a health and safety risk for others.
04/2012 to 04/2013 E.L.E.C.T ( Education Leading to Employment and Career Training Case Manager Crispus Attucks Association | City, STATE,
  • Assess and assisted pregnant and/or parenting teens with removing multiple barriers in order to complete their high school education
  • Developed and maintained case files and detailed notes for all participants
  • Monitored School Attendance and participants child/ren Day-care attendance and reported on participant's progress
  • Facilitated workshops and taught motivational activities and job preparation skills at various sites designated
  • Conducted home visits on each participant
  • On call 24 hours a day for emergencies and other support as needed by participant Liaison for maternity leave between school and student
  • Clerical duties.
  • Managed case load of 40. 75% of caseload graduated.
10/2004 to 02/2006 Traffic Clerk/Tracer APX | City, STATE,
  • Provided 24/7 coverage on inter-company tracking of loads from origin to destinations /DDU sites.
  • Worked closely with carriers on tracking service delivery time and daily communications with account managers and customers to ensure requirements set are met.
  • Maintained and updated inbound reconciliation report daily.
  • Used websites to track and monitor daily loads.
  • Scheduled and cancelled BMC (US postal) appointments.
  • Consistently recognized by management for providing superior customer service.
08/2000 to 10/2004 Researcher Electronic Data Systems | City, STATE,
  • Researched records to settle customer disputes.
  • Arbitrated sales center issues as requested by center supervisors.
  • Monitored calls, documented performance trends, provided feedback to agents as well as account leadership.
  • Received telephone calls to respond to and /or resolve customer inquiries.
  • Followed guidelines to respond to and/or research customer questions.
  • Assisted in training of new hires.
  • Processed AT&T business consumers service changes in database Ensured accuracy goals were met and adhered to FCC regulations to insure accuracy of sales call Trained and monitored performance of new staff.
  • Promoted to Team Lead after only 3 months in position.
Education and Training
Expected in Present Certificate of Completion | Leadership Community Services Group L.I.F.E , York , Pa GPA:
Expected in 1999 General Education Diploma | WILLIAM PENN SENIOR HIGH SCHOOL, , GPA:

Mental Health, IDD, Facilitator, Supervise, Training, Mentor, Accounting and Budgeting

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School Attended

  • Community Services Group L.I.F.E

Job Titles Held:

  • Parent Facilitator for Strengthening Families Program
  • Residential Supervisor, Direct Support Professional
  • E.L.E.C.T ( Education Leading to Employment and Career Training Case Manager
  • Traffic Clerk/Tracer
  • Researcher


  • Certificate of Completion
  • General Education Diploma

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