Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings. Expertise in resolving escalated customer service issues. Secured numerous company achievement awards for delivery of exceptional customer service. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, and Microsoft Outlook).
Highly proficient in Microsoft Office System (including Microsoft Word, Microsoft Excel, and Microsoft Outlook).
Bilingual in Spanish ,Savvy negotiator , Resolution-oriented
-Exceptionally managed, created and increased sales through existing and new accounts.
-Responsible for the increase of retail sales of excess of 15 percent.
-Managed over four employees with a sales increase of over 40 percent increase in a three year period.
-Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.
-Increased employee knowledge by assisting with development and implementation of product-awareness program.
-Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.
-Trained in Hazmat Materials ( Sherwin Williams University Profit and Loses Analysis
-Over three years college in Psychology * University of Puerto Rico - San Juan, Puerto Rico
Coursework in Psychology and organizational development
clarify, hardware, customer-satisfaction, customer satisfaction, customer service, Customer Care, senior management, inventory, Materials, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, paint, profit, Psychology, receiving, reporting, retail sales, sales manager, sales reports,, shipping, statistics, strategic plans, training materials, training material
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