Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Results-driven Automotive Paint & Body Shop Manager attentive to business demands and budget targets. Coordinates highly successful, profitable and customer-focused operations with excellent leadership abilities. Skillfully train and mentor team members to optimize performance and improve quality. Decisive in implementing new strategies and enforcing optimal policies and safety/compliance guidelines for body shop program.

  • Car, light truck, heavy truck, van body, paint and mechanical estimating
  • Automotive Body & Service Management, Mechanical/Mechanic, Rental Fleet Management, Dispatcher, Service Advisor
  • Crew and office supervision
  • Relationship building with customers and potential customers by actually going out to solicit business, sell jobs and bring the jobs back to the shop.
  • Team building
  • Quality control/Inspections
  • Safety rules/compliance. Safety meetings
  • Scheduling
  • Networking
  • Parts ordering/Inventory
  • Expense control
  • Profit building
03/2013 to 02/2021
Paint & Body Manager/Service Manager Long Lewis Western Star Trucks City, STATE,
  • Completed inspections, estimations and damage reports, traveling to customer locations to do so.
  • Kept strict safety practices and compliance guidelines in all areas of operations.
  • Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
  • Directed 10-person team of repair and refinishing professionals.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Formed and sustained strategic relationships with clients.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Reduced process lags by effectively managing 10 employees for productivity, efficiency and improvement.
  • Executed business strategies to boost revenue and penetrate new markets through implementation of Social Media marketing and personal visitation with established and new customers.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Achieved 75% increase in labor and parts sales revenue.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for paint & body shop.
04/2003 to 03/2013
Collision Center Director Town & Country Ford City, STATE,
  • Completed inspections, estimations and damage reports.
  • Kept strict safety practices in all areas of operations.
  • Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
  • Pursued payments from customers and insurance providers.
  • Formed and sustained strategic relationships with insurance companies and customers.
  • Reduced process lags by effectively managing 11 employees for productivity, efficiency and improvement.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Trained, managed and motivated employees to promote professional skill development.
Rental Vehicle Manager Long Lewis Ford Inc. City, STATE,
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Updated and maintained rental agreement files and documents.
  • Employed sales techniques to boost sales and services with 89% utilization of rental fleet for 20 years with strong profit figures and a fleet of 80 rental vehicles.
  • Collected and maintained careful records of rental payments.
  • Assessed trends and inventory usage to provide maximum product coverage for different time frames.
  • Ordered cars, trucks and van inventory based on understanding of current fashion and market trends.
  • Assisted with staff development by implementing effective, hands-on training programs for new employees, maximizing performance and engagement from day one.
Education and Training
Expected in
High School Diploma:
Hueytown High School - Hueytown, AL
Expected in
: Customer Service
Advantage U - Detroit, Michigan,
  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals by an average of 75% in 2014 and maintained increase after established.
  • Led team to achieve Gross profit goals, earning recognition from upper management and financial reward.
  • Improved delivery of customers vehicles by strict quality control, realizing overall increase in customer satisfaction and cost efficiency.
  • Negotiated with vendors, reducing the departments cost to operate.
  • Developed relationships with new clients and typically exceeded sales goals by 30%
  • Created highly effective production meetings that significantly impacted efficiency and improved operations.
  • Recognized as Manager of the month for outstanding performance and team contributions 8 years running.
  • FRCS-Ford Rent A Car Fleet Management Certification
  • Master Body Shop Manager Certification, Advantage U/Ford Motor Company
  • Certified Professionals Certification
  • Service Manager, Service Advisor, Dispatcher
  • Retail Management Certification-Automotive and Hardlines
  • Hazardous Material Training and Certification
  • Medical First Responder/Firefighter Certifications-Alabama Fire College

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School Attended

  • Hueytown High School
  • Advantage U

Job Titles Held:

  • Paint & Body Manager/Service Manager
  • Collision Center Director
  • Rental Vehicle Manager


  • High School Diploma

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