Results-driven Automotive Paint & Body Shop Manager attentive to business demands and budget targets. Coordinates highly successful, profitable and customer-focused operations with excellent leadership abilities. Skillfully train and mentor team members to optimize performance and improve quality. Decisive in implementing new strategies and enforcing optimal policies and safety/compliance guidelines for body shop program.
Skills
Car, light truck, heavy truck, van body, paint and mechanical estimating
Automotive Body & Service Management, Mechanical/Mechanic, Rental Fleet Management, Dispatcher, Service Advisor
Crew and office supervision
Relationship building with customers and potential customers by actually going out to solicit business, sell jobs and bring the jobs back to the shop.
Team building
Quality control/Inspections
Safety rules/compliance. Safety meetings
Scheduling
Networking
Parts ordering/Inventory
Expense control
Profit building
Experience
03/2013 to 02/2021
Paint & Body Manager/Service ManagerLong Lewis Western Star Trucks – City, STATE,
Completed inspections, estimations and damage reports, traveling to customer locations to do so.
Kept strict safety practices and compliance guidelines in all areas of operations.
Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
Directed 10-person team of repair and refinishing professionals.
Identified and solved complex strategy problems to drive organizational goals.
Formed and sustained strategic relationships with clients.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Reduced process lags by effectively managing 10 employees for productivity, efficiency and improvement.
Executed business strategies to boost revenue and penetrate new markets through implementation of Social Media marketing and personal visitation with established and new customers.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Achieved 75% increase in labor and parts sales revenue.
Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for paint & body shop.
04/2003 to 03/2013
Collision Center DirectorTown & Country Ford – City, STATE,
Completed inspections, estimations and damage reports.
Kept strict safety practices in all areas of operations.
Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
Pursued payments from customers and insurance providers.
Formed and sustained strategic relationships with insurance companies and customers.
Reduced process lags by effectively managing 11 employees for productivity, efficiency and improvement.
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Trained, managed and motivated employees to promote professional skill development.
to
Rental Vehicle ManagerLong Lewis Ford Inc. – City, STATE,
Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Updated and maintained rental agreement files and documents.
Employed sales techniques to boost sales and services with 89% utilization of rental fleet for 20 years with strong profit figures and a fleet of 80 rental vehicles.
Collected and maintained careful records of rental payments.
Assessed trends and inventory usage to provide maximum product coverage for different time frames.
Ordered cars, trucks and van inventory based on understanding of current fashion and market trends.
Assisted with staff development by implementing effective, hands-on training programs for new employees, maximizing performance and engagement from day one.
Education and Training
Expected in
High School Diploma: Hueytown High School - Hueytown, AL GPA:
Expected in
: Customer Service Advantage U - Detroit, Michigan, GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Exceeded sales goals by an average of 75% in 2014 and maintained increase after established.
Led team to achieve Gross profit goals, earning recognition from upper management and financial reward.
Improved delivery of customers vehicles by strict quality control, realizing overall increase in customer satisfaction and cost efficiency.
Negotiated with vendors, reducing the departments cost to operate.
Developed relationships with new clients and typically exceeded sales goals by 30%
Created highly effective production meetings that significantly impacted efficiency and improved operations.
Recognized as Manager of the month for outstanding performance and team contributions 8 years running.
Certifications
FRCS-Ford Rent A Car Fleet Management Certification
Master Body Shop Manager Certification, Advantage U/Ford Motor Company
Certified Professionals Certification
Service Manager, Service Advisor, Dispatcher
Retail Management Certification-Automotive and Hardlines
Hazardous Material Training and Certification
Medical First Responder/Firefighter Certifications-Alabama Fire College
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