Montgomery Street, San Francisco, CA9XXX5609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Accomplishments
Test/Configure/Integrate Wireless Equipment Proficiency working all aspects of the Nokia 5ESS Switch
Customer Service Investigated customer equipment/network issues and ensure problem resolution and customer satisfaction.
Management Supervised and trained large team of up to 30 technicians to ensure that final jobs met or exceeded design and customer expectations.
Problem Resolution Collaborated with customers and other team members to collect/analyze data and resolve product/process issues quickly.
Professional Summary
Results driven, client focused with a vast working experience in wireless telecommunication
networking equipment, with the proven ability to diagnose, troubleshoot and repair a wide range of
existing and new wireless products. Managing and training large work groups, and delegating assignments. Knowledge of state-of-the-art computer hardware and
software components, including the familiarity with large fast-paced networking environments. Independently
conduct comprehensive digital forensics analysis, with four years of educational computer forensic experience.
Strong leadership and communication skills to push forward towards
company goals.
Skills
UNIX/LINUX (Ubuntu, Debian, Redhat)
BMC, CMS/Anypath, SMSC, MB, MAB
GUI and tools
Sun 400,XXX, 810 Servers (Solaris OS)
Testing
Excellent problem solving skills Alcatel-Lucent 7750 Service
Strong analytical skills
FTK, WinHex, Simple Carver Lite
5ESS, ECP, OMPv2, OMPv4,Local OMC-RAN, EVDO, UMTS, Media gateways
ATCA (EVDO, MMCv4, OMPv4) Sun Blade 6000 servers
Remedy CARES, SANE
Work History
07/2014 to Current
Packet Switch/CDMA Technical Specialist New Relic – Atlanta, ,
Work remotely with Wireless customers, such as Verizon, Sprint, Metro PCS, and other Wireless providers, to resolve CARES AR tickets involving Nokia
5ESS Packet Switch by logging into customer sites via SANE/RAMSES, and reading equipment error outputs logs, to help pinpoint equipment/network failures.
Played a key role in conducting Root Cause Analysis to address 5ESS network issues
which caused customer impact or outages in their network.
Successfully lead customers in step by step
procedures resulting in resolving complex issues with call processing, hardware and software issues, and explaining why the issues happened.
Manage paperwork from customer tickets, so issues are resolved in the allotted time.
06/2013 to 07/2014
Technical Support EngineerAlcatel-Lucent – City, ,
Work remotely with customers via SANE/RAMSES to resolve AR tickets involving Alcatel-Lucent messaging equipment, such as the CMS/Anypath (voicemail),
SMSC (text messages), MB (Messaging Bridge), MAB (Messaging
Application Broker), and BMC (Broadcast Message Center)
Work closely
with customer to resolve assistance request tickets (AR) opened by
customers such as Verizon, Sprint, Metro PCS, and other Wireless providers.
Technical writer developing MOP (Method of Procedure) for customers to follow for Alcatel-Lucent equipment repairs during
Maintenance Windows, and complete all status paperwork in CARES
Root Cause Analysis (RCA) for equipment failures.
1997 to 06/2013
Senior Communications Service Technician/ Job ForemanLucent Technologies/Alcatel-Lucent – City, STATE,
Operations Managers delegate when
other managers are
on vacation, by performing new job site work folders, customer meetings, customer calls, and delegate employee job assignments and time sheets
Integrate all forms of the 5ESS and peripherals such as the Packet Switch Unit (PSU) and Optical Interface Unit (OIU) Perform conversions of wireless equipment to update current network configurations.
Install, test, and configured wireless office communication equipment:
Supervise large work groups, delegate job assignments, and train coworkers.
Read and interpret engineering work site blue prints.
Initiated customer meetings to discuss time lines and network configurations. Along with completing final job walk through with employer and customer to make sure all job tasks have been met.
10/2003 to 02/2005
Wireless Product Validation/ Quality Test EngineerTelular Corporation Telular Corporation – City, STATE,
Conducted all wireless validation and quality testing for Fixed Wireless products that work
off existing wireless network infrastructures, such as AMPS, GSM, TDMA, and CDMA.
Performed drive tests to make sure mobile hand off was performed while in a call
Developed procedures to perform call testing in the lab, to collect data needed for software teams to make changes as needed.
Education
Expected in 2011
Bachelor of Science: Computer Forensics Champlain College - Burlington, VT GPA: Coursework in Computer Forensics 1 & 2, Linux/UNIX System Admin,
Analysis of Digital Media, Criminal Investigation, Forensic Accounting,
and
Cybercrimes.
Expected in 2006
Associate of Science: Network Security University of Advancing Technologies - Tempe, AZ GPA:
Graduated Cum Laude
Coursework in Firewalls, Intrusion Detection, and VPN's, Information Security &
Organization Management, Business Continuity/Disaster Recover.
Expected in 1991
Associate of Science: HVAC SUNY College at Delhi - Delhi, NY GPA: HVAC coursework
Expected in
Coursework in Firewalls, Intrusion Detection, and VPN's, Information Security &
Organization Management, Business Continuity/Disaster Recover.: - , GPA: Telecommunication Networks
The Alliance Introduction to Cisco Routing, Deploying Cisco Routers, Troubleshooting, Cisco
Routers, VoIP Fundamentals, CCNA - Interconnecting Cisco Networking
Devices, Parts 1 and 2, Alcatel-Lucent NRS-1 Scalable IP Networks
Certifications
Network+ Certification (ID# COMP001011005216)
Affiliations
Member of the Cypress Landing HOA, which is part of the Greater Severna Park Council
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School Attended
Champlain College
University of Advancing Technologies
SUNY College at Delhi
Job Titles Held:
Packet Switch/CDMA Technical Specialist
Technical Support Engineer
Senior Communications Service Technician/ Job Foreman
Wireless Product Validation/ Quality Test Engineer
Degrees
Bachelor of Science
Associate of Science
Associate of Science
Coursework in Firewalls, Intrusion Detection, and VPN's, Information Security &
Organization Management, Business Continuity/Disaster Recover.
