Packet Switch/CDMA Technical Specialist Resume Example
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PACKET SWITCH/CDMA TECHNICAL SPECIALIST
Accomplishments
- Test/Configure/Integrate Wireless Equipment
Proficiency working all aspects of the Nokia 5ESS Switch - Customer Service
Investigated customer equipment/network issues and ensure problem resolution and customer satisfaction. - Management
Supervised and trained large team of up to 30 technicians to ensure that final jobs met or exceeded design and customer expectations. - Problem Resolution
Collaborated with customers and other team members to collect/analyze data and resolve product/process issues quickly.
Professional Summary
Results driven, client focused with a vast working experience in wireless telecommunication
networking equipment, with the proven ability to diagnose, troubleshoot and repair a wide range of
existing and new wireless products. Managing and training large work groups, and delegating assignments. Knowledge of state-of-the-art computer hardware and
software components, including the familiarity with large fast-paced networking environments. Independently
conduct comprehensive digital forensics analysis, with four years of educational computer forensic experience.
Strong leadership and communication skills to push forward towards
company goals.
Skills
| Strong analytical skills FTK, WinHex, Simple Carver Lite 5ESS, ECP, OMPv2, OMPv4,Local OMC-RAN, EVDO, UMTS, Media gateways ATCA (EVDO, MMCv4, OMPv4) Sun Blade 6000 servers Remedy CARES, SANE |
Work History
August 2014-CurrentPacket Switch/CDMA Technical Specialist New Relic | Atlanta
- Work remotely with Wireless customers, such as Verizon, Sprint, Metro PCS, and other Wireless providers, to resolve CARES AR tickets involving Nokia
5ESS Packet Switch by logging into customer sites via SANE/RAMSES, and reading equipment error outputs logs, to help pinpoint equipment/network failures.
- Played a key role in conducting Root Cause Analysis to address 5ESS network issues
which caused customer impact or outages in their network.
- Successfully lead customers in step by step procedures resulting in resolving complex issues with call processing, hardware and software issues, and explaining why the issues happened.
- Manage paperwork from customer tickets, so issues are resolved in the allotted time.
July 2013-August 2014Technical Support EngineerAlcatel-Lucent | City
- Work remotely with customers via SANE/RAMSES to resolve AR tickets involving Alcatel-Lucent messaging equipment, such as the CMS/Anypath (voicemail), SMSC (text messages), MB (Messaging Bridge), MAB (Messaging Application Broker), and BMC (Broadcast Message Center)
- Work closely
with customer to resolve assistance request tickets (AR) opened by
customers such as Verizon, Sprint, Metro PCS, and other Wireless providers.
- Technical writer developing MOP (Method of Procedure) for customers to follow for Alcatel-Lucent equipment repairs during
Maintenance Windows, and complete all status paperwork in CARES
- Root Cause Analysis (RCA) for equipment failures.
January 1997-July 2013Senior Communications Service Technician/ Job Foreman | Lucent Technologies/Alcatel-Lucent | City , STATE
- Operations Managers delegate when other managers are on vacation, by performing new job site work folders, customer meetings, customer calls, and delegate employee job assignments and time sheets
- Integrate all forms of the 5ESS and peripherals such as the Packet Switch Unit (PSU) and Optical Interface Unit (OIU) Perform conversions of wireless equipment to update current network configurations.
- Install, test, and configured wireless office communication equipment: Supervise large work groups, delegate job assignments, and train coworkers. Read and interpret engineering work site blue prints.
- Initiated customer meetings to discuss time lines and network configurations. Along with completing final job walk through with employer and customer to make sure all job tasks have been met.
November 2003-March 2005Wireless Product Validation/ Quality Test Engineer | Telular Corporation Telular Corporation | City , STATE
- Conducted all wireless validation and quality testing for Fixed Wireless products that work off existing wireless network infrastructures, such as AMPS, GSM, TDMA, and CDMA.
- Performed drive tests to make sure mobile hand off was performed while in a call
- Developed procedures to perform call testing in the lab, to collect data needed for software teams to make changes as needed.
Education
2011Bachelor of Science: Computer ForensicsChamplain College, City, StateCoursework in Computer Forensics 1 & 2, Linux/UNIX System Admin,
Analysis of Digital Media, Criminal Investigation, Forensic Accounting,
and
Cybercrimes.
2006Associate of Science: Network SecurityUniversity of Advancing Technologies, City, State
- Graduated Cum Laude
- Coursework in Firewalls, Intrusion Detection, and VPN's, Information Security & Organization Management, Business Continuity/Disaster Recover.
1991Associate of Science: HVACSUNY College at Delhi, City, StateHVAC coursework
Coursework in Firewalls, Intrusion Detection, and VPN's, Information Security &
Organization Management, Business Continuity/Disaster Recover.: Telecommunication Networks
The Alliance Introduction to Cisco Routing, Deploying Cisco Routers, Troubleshooting, Cisco
Routers, VoIP Fundamentals, CCNA - Interconnecting Cisco Networking
Devices, Parts 1 and 2, Alcatel-Lucent NRS-1 Scalable IP Networks
Certifications
Network+ Certification (ID# COMP001011005216)
Affiliations
Member of the Cypress Landing HOA, which is part of the Greater Severna Park Council
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Resume Overview
School Attended
- Champlain College
- University of Advancing Technologies
- SUNY College at Delhi
Job Titles Held:
- Packet Switch/CDMA Technical Specialist
- Technical Support Engineer
- Senior Communications Service Technician/ Job Foreman
- Wireless Product Validation/ Quality Test Engineer
Degrees
- Bachelor of Science : Computer Forensics
Associate of Science : Network Security
Associate of Science : HVAC
Coursework in Firewalls, Intrusion Detection, and VPN's, Information Security & Organization Management, Business Continuity/Disaster Recover. :
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