Owners Assistant resume example with 13 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Successful customer service professional with over 20+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with great expertise in handling difficult situations through resourcefulness and adaptability. Hardworking and highly knowledgeable, multi-talented with extensive experience in retail industry.
Skills
Complaint resolution
Credit card processing
Sales expertise
Inbound and Outbound Calling
Strategic sales knowledge
Technical Support
Multi-line phone talent
Training development aptitude
Stocking and replenishing
Key holder experience
POS systems expert
Administrative support
Warehousing functions
Service standard compliance
Staff education and training
Route dispatch
Assembly and production
Labeling and boxing
Logistics
Purchase Order Verification
Lifting and Sorting
Wrapping and Boxing
Inventory Control
Unloading Cargo
Inventory Maintenance
Packaging
Box Lifting
Operations Support
Loading and unloading
Forklift Operations
Safety and compliance
Excellent communication abilities
Building guest relationships
Music knowledge
Technology proficient
Strong research skills
Verifying facts
Mail handling
Bookkeeping
Sorting and labeling
Operational improvement
Problem resolution
Business operations
Project organization
Stocking and Replenishing
Sales
Point of Sale Knowledge
Cash register operation
Cash register operations
Loss prevention
Multi-tasking strength
Sales training
Professional demeanor
Client Service
Contract preparation
Upselling
Quality Control Guidelines
Machinery Maintenance
Capable of Reading Blueprints
Safety Understanding
Power Tools
Manufacturing Processes Understanding
Hand Tools
Product Testing
Testing Procedures
Product demonstrations
Outstanding Interpersonal Skills
Demonstration Abilities
Public Relations
Database Management
High technical skills
Client assistance
Team collaboration
Product knowledge
Shipment planning
Document drafting
Route Management
Purchasing oversight
Parts ordering and management
Business Development
Mechanical systems maintenance
Heavy Equipment Operation
Electrical failure expertise
System repairs
Supply ordering
Service Scheduling
Rebuilding engines
Calibrating systems
Installing equipment
Mechanical understanding
Quality control analysis
Mathematics
Administration
Public safety and security
Cleaning procedures
Money handling
Shelving of products
Heavy lifting
Performance improvement
Security Monitoring
International sales support
Report preparation
Order Fulfillment
Account management
Shipping procedures understanding
Stock management
Retail store support
Receiving support
Good listening skills
Professional telephone demeanor
Retail materials management
Creative problem solving
Recordkeeping strengths
Key stakeholder relationship building
Money handling abilities
Route deliveries
Environmentally Controlled Storage
Warehouse Logistics
Quantity Calculations
Order Picking and Processing
Materials Handling and Transport
Shipping and Receiving
Forklift Operation
Repair
Cleaning
Warehouse Environment Safety
Sorting
Warehouse operations
Pallet Jack Operations
Cost reduction
Leadership and team building
Soundboard operation
Event participation
Equipment setup
Promotional event coordination
Customer interaction
Scheduling
Strategic Planning
MS Office
Supervision
Process improvement
Relationship development
Team management
Trend knowledge
Merchandising Knowledge
Product and Service Sales
Exceptional Customer Service
Excellent people skills
Relationshi
Order fulfillment
Work History
06/2010 to Current
Owner's AssistantDb Schenker – Rio Rancho, NM,
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Recognized supply issues prior to escalation and applied proper management skills for effective resolution.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Handled client correspondence and tracked records to foster office efficiency.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Kept reception area clean and neat to give visitors positive first impression.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Received and routed business correspondence to correct departments and staff members.
Provided clerical support to company employees by copying, faxing and filing documents.
Managed multiple projects simultaneously using organizational and analytical skills.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Informed and supported business leaders through consistent communication and administrative support duties.
Monitored usage of office supplies and contacted vendors to place new orders for replenishment.
Coordinated travel arrangements for staff, such as setting appointments and securing transit and lodging accommodations.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Edited shipping and receiving documents to keep all company materials free of grammar errors.
Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to office database.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Appraised set-up and project information to give customers appropriate answers regarding event matters.
Strategically distributed administrative tasks amongst office staff and provided guidance to promote performance.
01/2009 to 05/2010
Customer Service Representative SpecialistClear Talk – City, STATE,
Collected customer feedback and made process changes to exceed customer satisfaction goals daily.
Educated customers on promotions to enhance sales.
Provided primary customer support to internal and external customers in fast-paced environment.
Answered constant flow of customer calls with up to four calls in queue per minute.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Entered customer interaction details in POS to track requests, document problems and record solutions offered.
Offered advice and assistance to customers, paying attention to special needs or wants.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Drove team revenue totals by bringing in product and product accessory sales.
Responded to customer requests for products, services and company information.
Boosted sales revenue by skillfully promoting diverse service and product accessory options.
Answered customer telephone calls promptly to avoid on-hold wait times.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Regularly exceeded daily sales and product add-on quotas.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Communicated with vendors regarding back order availability, future inventory and special orders.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Leveraged sales expertise to promote products and services and to capitalize on all upsell opportunities.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recommended products and services to customers, thoroughly explaining details.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in decreased cancellations.
04/2008 to 01/2009
Resident Disc JockeyThe Spot Pizza Grill – City, STATE,
Engaged guests at special events by playing fun, lively songs and encouraging dancing.
Monitored social media and online sources for industry trends.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Maintained excellent attendance record, consistently arriving to work on time.
Drove operational improvements which resulted in savings and improved profit margins.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved entertainment problems, improved operations and provided exceptional client support.
Worked with all customers to understand their needs and provide exceptonal service.
Education
Expected in
High School Diploma: Wichita Falls High School - Wichita Falls, TX GPA:
Expected in
Associate of Arts: Music History, Literature, And Theory Vernon Regional Junior College - Wichita Falls, TX, GPA:
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