Owners Assistant resume example with 13 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Successful customer service professional with over 20+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with great expertise in handling difficult situations through resourcefulness and adaptability. Hardworking and highly knowledgeable, multi-talented with extensive experience in retail industry.

  • Complaint resolution
  • Credit card processing
  • Sales expertise
  • Inbound and Outbound Calling
  • Strategic sales knowledge
  • Technical Support
  • Multi-line phone talent
  • Training development aptitude
  • Stocking and replenishing
  • Key holder experience
  • POS systems expert
  • Administrative support
  • Warehousing functions
  • Service standard compliance
  • Staff education and training
  • Route dispatch
  • Assembly and production
  • Labeling and boxing
  • Logistics
  • Purchase Order Verification
  • Lifting and Sorting
  • Wrapping and Boxing
  • Inventory Control
  • Unloading Cargo
  • Inventory Maintenance
  • Packaging
  • Box Lifting
  • Operations Support
  • Loading and unloading
  • Forklift Operations
  • Safety and compliance
  • Excellent communication abilities
  • Building guest relationships
  • Music knowledge
  • Technology proficient
  • Strong research skills
  • Verifying facts
  • Mail handling
  • Bookkeeping
  • Sorting and labeling
  • Operational improvement
  • Problem resolution
  • Business operations
  • Project organization
  • Stocking and Replenishing
  • Sales
  • Point of Sale Knowledge
  • Cash register operation
  • Cash register operations
  • Loss prevention
  • Multi-tasking strength
  • Sales training
  • Professional demeanor
  • Client Service
  • Contract preparation
  • Upselling
  • Quality Control Guidelines
  • Machinery Maintenance
  • Capable of Reading Blueprints
  • Safety Understanding
  • Power Tools
  • Manufacturing Processes Understanding
  • Hand Tools
  • Product Testing
  • Testing Procedures
  • Product demonstrations
  • Outstanding Interpersonal Skills
  • Demonstration Abilities
  • Public Relations
  • Database Management
  • High technical skills
  • Client assistance
  • Team collaboration
  • Product knowledge
  • Shipment planning
  • Document drafting
  • Route Management
  • Purchasing oversight
  • Parts ordering and management
  • Business Development
  • Mechanical systems maintenance
  • Heavy Equipment Operation
  • Electrical failure expertise
  • System repairs
  • Supply ordering
  • Service Scheduling
  • Rebuilding engines
  • Calibrating systems
  • Installing equipment
  • Mechanical understanding
  • Quality control analysis
  • Mathematics
  • Administration
  • Public safety and security
  • Cleaning procedures
  • Money handling
  • Shelving of products
  • Heavy lifting
  • Performance improvement
  • Security Monitoring
  • International sales support
  • Report preparation
  • Order Fulfillment
  • Account management
  • Shipping procedures understanding
  • Stock management
  • Retail store support
  • Receiving support
  • Good listening skills
  • Professional telephone demeanor
  • Retail materials management
  • Creative problem solving
  • Recordkeeping strengths
  • Key stakeholder relationship building
  • Money handling abilities
  • Route deliveries
  • Environmentally Controlled Storage
  • Warehouse Logistics
  • Quantity Calculations
  • Order Picking and Processing
  • Materials Handling and Transport
  • Shipping and Receiving
  • Forklift Operation
  • Repair
  • Cleaning
  • Warehouse Environment Safety
  • Sorting
  • Warehouse operations
  • Pallet Jack Operations
  • Cost reduction
  • Leadership and team building
  • Soundboard operation
  • Event participation
  • Equipment setup
  • Promotional event coordination
  • Customer interaction
  • Scheduling
  • Strategic Planning
  • MS Office
  • Supervision
  • Process improvement
  • Relationship development
  • Team management
  • Trend knowledge
  • Merchandising Knowledge
  • Product and Service Sales
  • Exceptional Customer Service
  • Excellent people skills
  • Relationshi
  • Order fulfillment
Work History
06/2010 to Current
Owner's Assistant Db Schenker Rio Rancho, NM,
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Recognized supply issues prior to escalation and applied proper management skills for effective resolution.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Received and routed business correspondence to correct departments and staff members.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Monitored usage of office supplies and contacted vendors to place new orders for replenishment.
  • Coordinated travel arrangements for staff, such as setting appointments and securing transit and lodging accommodations.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Edited shipping and receiving documents to keep all company materials free of grammar errors.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to office database.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Appraised set-up and project information to give customers appropriate answers regarding event matters.
  • Strategically distributed administrative tasks amongst office staff and provided guidance to promote performance.
01/2009 to 05/2010
Customer Service Representative Specialist Clear Talk City, STATE,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals daily.
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered constant flow of customer calls with up to four calls in queue per minute.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Entered customer interaction details in POS to track requests, document problems and record solutions offered.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Drove team revenue totals by bringing in product and product accessory sales.
  • Responded to customer requests for products, services and company information.
  • Boosted sales revenue by skillfully promoting diverse service and product accessory options.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Regularly exceeded daily sales and product add-on quotas.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Leveraged sales expertise to promote products and services and to capitalize on all upsell opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products and services to customers, thoroughly explaining details.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in decreased cancellations.
04/2008 to 01/2009
Resident Disc Jockey The Spot Pizza Grill City, STATE,
  • Engaged guests at special events by playing fun, lively songs and encouraging dancing.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved entertainment problems, improved operations and provided exceptional client support.
  • Worked with all customers to understand their needs and provide exceptonal service.
Expected in
High School Diploma:
Wichita Falls High School - Wichita Falls, TX
Expected in
Associate of Arts: Music History, Literature, And Theory
Vernon Regional Junior College - Wichita Falls, TX,

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Resume Overview

School Attended

  • Wichita Falls High School
  • Vernon Regional Junior College

Job Titles Held:

  • Owner's Assistant
  • Customer Service Representative Specialist
  • Resident Disc Jockey


  • High School Diploma
  • Associate of Arts

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