Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.
- Integrity and Transparency
- Finance and Accounting Operations
- Advertising Initiatives
- Operational Efficiency and Safety
- Issue Identification
- Commercial Maintenance
- Interior Renovations
- Marketing Tactics
- Intuit QuickBooks
- Accounts Payable and Accounts Receivable
- Inventory Optimization
- Supplier Relations
- Evaluating Suppliers
- Bathroom Remodeling
- Remodels and New Construction
- Vendor Negotiations
- Analytical and Critical Thinker
- Managing Employee Relations
- Thrive Under Pressure
- Payroll Preparation
- Complex Problem-Solving
- Adaptable and Flexible
- Innovative and Visionary
City, STATE, 07/2020 - Current
- I own and operate a small hair salon on 41st. Ave. I see a small clientele 3 days a week that is full service. I do booking, services, management of other stylists and all retail orders and sales. I’ve been a licensed hair stylist since 1998.
City, STATE, 01/2016 - 08/2020
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Trained and developed team members to build human capital.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Saw my own full clientele as well 6 days/week.
- Set up full HR systems and mindbody processing systems. Trained a team of 14 on how to use the software.
City, STATE, 01/2015 - 01/2016
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Monitored current trends to understand fashions and better serve customer needs.
- Worked with a team of builders to put together the Blow Bar project. I was in charge of all creative design from the ground up. Worked closely w Fuse architects to design and do drawings. From there we used custom wood maker Devon Thamer to do all bar design. Nico Chianchiarulo was the GC on this project. Beautiful result.
- Set up and learned full HR handbook.
City, STATE, 08/2012 - 08/2016
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Saw a full clientele and hosted 5 independent contractors. Ran full service salon operations.
- Personal references upon request.
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School Attended
- Wayne’s Beauty College
- Aptos High School
Job Titles Held:
- Owner/Stylist
- Owner/Stylist
- Designer/Stylist
- Owner/Stylist
Degrees
- Obtained Cosmetology License
- High School Diploma
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