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Owner/Senior Travel Consultant Resume Example

Resume Score: 80%

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OWNER/SENIOR TRAVEL CONSULTANT
Professional Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in [Type] industry. Offering [Number]-year background in increasing profits, reducing costs and transforming customer service standards through [Action] and [Action]. Experienced in leading and supervising team of [Number] employees. Astute Business Owner with [Number] years of experience in operations management, competitive analysis and financial management. Demonstrated success in [Area of Expertise] and [Area of Expertise]. Talented in capitalizing on new trends and technologies to boost business initiatives and reach sales objectives. Business-driven individual with more than [Number] years working as General Manager for [Type] organization. Determined and experienced in developing client rapport, [Area of expertise] and [Area of expertise]. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization. Detail-oriented [Job Title] with [Number] years of experience in [Industry]. Proven ability to build relationships and maintain partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures. Results-driven [Job Title] bringing [Number]+ years of experience in [Industry] operations. Focused on boosting team efficiency and increasing profits by proactively managing and improving operations. Proficient in overseeing accounting, compliance and records management. Collaborative [Job Title] possessing expertise in [Area of expertise] and [Area of expertise]. Hardworking and dedicated professional with over [Number] years of experience in managing and leading [Type] and [Type] businesses. Commended for transforming struggling businesses into high-performing enterprises. Exceptionally communicative and bilingual web developer with [Degree] in [Area of study]. Skilled in various Adobe tools and scripting languages. Self-motivated Web Developer with high level of experience working on multiple projects. Passionate and hardworking with penchant for meeting deadlines. Interested in role with company promoting best practices and offering diverse customer projects. Determined Web Developer offering more than [Number] years of expertise in fast-paced departments. Bilingual and well-spoken with ability to work closely with people of all different backgrounds and personalities. Driven Web Developer welcoming challenging projects and enjoying working with all sorts of personalities. Experienced in scripting and cybersecurity as well as design patterns. Seasoned [Job Title] offering [Number] years of related experience, results-driven approach and dedication to achieve remarkable client results. Capable of leading routine operations and special projects for new and established customers. Achievements include developing, revamping and strengthening campaigns to drive revenue growth. Proven skills in increasing customer engagement and business visibility in online searches through successful SEO approaches. Experienced in developing marketing initiatives, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities. Results-focused Marketing Specialist successful in revenue generation and member action, including sales and lead generation. Excels at creating and implementing effective promotions targeting specific audiences.

Skills
  • Documentation and reporting
  • Team Leadership
  • Project planning and development
  • Disaster Recovery Design
  • Business Continuity & Disaster Recovery
  • Risk mitigation planning
  • Quality Assurance
  • Contract review and recommendations
  • Troubleshooting
  • Virtualization
  • Work History
    Owner/Senior Travel Consultant03/2005 to Current
    Susan's Travel, LLC – Westfield, NJ
    • Founded and managed [Type] business, growing international revenue from $[Amount] to $[Amount] in first year and to $[Amount] within [Number] years.
    • Discussed security issues and protocols with individuals traveling to highly insecure areas such as [Location] and [Location].
    • Implemented automated office systems, optimizing client and data communications as well as records management.
    • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
    • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
    • Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business [Number]%.
    • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
    • Arranged travel accommodations for groups, couples, executives and special needs clients.
    • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
    • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
    • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
    • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
    • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
    • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
    • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
    • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
    • Enhanced recordkeeping and documentation approaches to improve tracking of key [Type], [Type] and [Type] records.
    Owner/Managing Director11/2001 toCurrent
    The Technology Experts, LLC – Westfield, NJ
    • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
    • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
    • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
    • Founded and managed [Type] business, growing international revenue from $[Amount] to $[Amount] in first year and to $[Amount] within [Number] years.
    • Created and monitored [Type] promotional approaches to increase sales and profit levels [Number]%.
    • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
    • Conducted target market research to scope out industry competition and identify advantageous trends.
    • Input income and expense details into [Software] to track business finances and address variances.
    • Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
    • Aligned branding initiatives and sales strategies with client goals.
    • Maximized efficiency by coaching and mentoring [Number] personnel on [Type] principles, industry practices, company procedures and [Software] system.
    • Trained and motivated [Number] employees to perform daily business functions, including [Task] and [Task].
    Senior Systems Analyst06/1998 to 10/2007
    MCI – Piscataway, NJ
    • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
    • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
    • Removed malware, ransomware and other threats from laptops and desktop systems.
    • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
    • Configured hardware, devices and software to set up work stations for employees.
    • Removed and replaced malfunctioning components to correct hardware problems.
    • Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
    • Patched software and installed new versions to eliminate security problems and protect data.
    • Explained technical information in clear terms to non-technical individuals to promote better understanding.
    • Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.
    • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
    • Identified scope of problem and provided operational and technical assistance to remedy.
    • Acquired and maintained knowledge of product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users.
    • Documented and updated known fixes in knowledge base for future reference.
    • Performed encryption, firewalls and patch management to implement and maintain system security.
    • Led support team as level-three supervisor providing assistance to average of [Number] users globally in 24/7 support environment.
    • Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
    • Leveraged Active Directory to reset user passwords, create or delete user accounts, and assign account privileges according to established processes.
    • Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications.
    • Maintained media presentation equipment and assisted end-users with conference room equipment setup and operation.
    • Boosted network, system and data availability and integrity through preventative maintenance and upgrades.
    Senior Technician06/1995 to 06/1998
    Lehman Brothers – New York City, NY
    • Developed and tested new product offerings prior to release to assist development team in bug identification.
    • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
    • Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.
    • Provided solutions to operations issues for users of [System] and [Software], working closely via phone, email, live chat and web teleconference with end users.
    • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
    • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
    • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
    • Removed and replaced malfunctioning components to correct hardware problems.
    • Configured hardware, devices and software to set up work stations for employees.
    • Patched software and installed new versions to eliminate security problems and protect data.
    • Rewrote and updated group policy with new domain move and domain level raise.
    • Monitored stability of network and wireless services to ensure comprehensive stability.
    • Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
    • Closed trouble tickets quickly and efficiently with rate of [Number] completed tasks per [Timeframe].
    • Ensured continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
    • Facilitated smooth network operations for [Number] on-site users, and total of [Number] users across [Number] locations for $[Number] million catalog company.
    • Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
    • Managed data backups and disaster recovery operations for [Number]-person company.
    • Drafted training materials and organized training sessions for [Number] new employees.
    • Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
    • Installed, maintained and supported all network and voice-related hardware, software and communication links for design.
    • Summarized incident resolution for future reference.
    • Installed patches and performed backups, system builds and image updates.
    • Managed all software and hardware issues for end-users.
    • Oversaw patch testing and deployment, script network software pushes and uninstalls.
    • Troubleshot failed drives, warnings and unscheduled reboots.
    • Reviewed network settings and made immediate updates, which improved overall security measures.
    • Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
    • Diagnosed and resolved hardware, software and network problems and replaced defective components.
    • Installed and upgraded [Type] internal and third party software.
    • Experienced in supporting [Type] routers, switches, wireless access points and network servers.
    • Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
    • Planned, coordinated and implemented network security measures.
    • Configured, monitored and maintained email applications and virus protection software.
    • Researched and recommended network products, services, protocols and standards for network development.
    • Supervised [Number] external computer consultants and vendors.
    • Assigned application access, security roles and permissions.
    • Constructed and maintained Virtual Local Area Network (VLAN).
    • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
    • Established network specifications and analyzed workflow, access, information and security requirements.
    Education
    Some College (No Degree): BusinessUnion County College- Cranford, NJ
    BusinessBrookdale Community College- Lincroft, NJ
    Accomplishments
    • Received numerous letters of recommendation and overall appreciation from customers.
    • Documented and resolved [Issue] which led to [Results].
    • Supervised team of [Number] staff members.
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    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    Companies Worked For:

    • Susan's Travel, LLC
    • The Technology Experts, LLC
    • MCI
    • Lehman Brothers

    School Attended

    • Union County College
    • Brookdale Community College

    Job Titles Held:

    • Owner/Senior Travel Consultant
    • Owner/Managing Director
    • Senior Systems Analyst
    • Senior Technician

    Degrees

    • Some College (No Degree) : Business
      Business

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