owner senior investigator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 42 years of experience. Highly effective and comfortable working with people at all levels in organization. Veteran Senior Investigator successful leading and training newer team members to handle high caseloads under tight deadlines. Decisive and tactical planner with notable record of accomplishment. Critical thinker with excellent track record of accomplishing detailed investigations that contribute to outstanding results. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Results-driven Senior Supervisory Agent, Assistant Director of Operations, D.E.A. with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Results-driven Assistant Director of Operations with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Versatile Investigator with Armed Private Investigator license and successful Investigative history. Uncover hidden trends and patterns. Effective at working with government agencies, law enforcement departments and private companies to complete successful assignments. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Skilled at planning and conducting routine and complex investigations, overseeing team member cases and managing records. Experienced in setting up and managing surveillance, interviewing individuals and completing background checks. Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Senior-level Investigator with experience managing case analysis in law enforcement settings. Adept at partnering with colleagues and other agencies to gather investigative data. Known for excellence in undercover investigations . Assistant Director of Operations well-versed in research, analysis and strategic planning. Exceptional leader focused on resolving difficult and cold cases. Detective with extensive knowledge of federal and city laws, crime prevention tactics and conflict resolution techniques. Talented Professional Investigator bringing 40 years of experience and expertise in both digital and field investigations. Highly observant and detail-oriented with strong follow-through and analytical approach. Ready for new challenge in long-term position.

  • Team Oversight
  • Scheduling
  • Bidding Processes
  • Product Branding
  • Budgeting
  • Relationship building
  • Investor relations
  • Staff Management
  • Business planning
  • Strategic planning
  • Interview abilities
  • Operations management
  • Fraud understanding
  • Budget development
  • Verbal and written communication
  • Human Resource Management
  • Financial Management
  • Consulting
  • Investigation skills
  • Negotiation
  • Scheduling proficiency
  • Partnership development
  • Business administration
  • Coaching and mentoring
  • Business launch
  • File preparation
  • Client Service
  • Business Development
  • Damage assessments
  • Profit and Loss
  • Marketing
  • Capital pursuit
  • Search Engine Optimization
  • Project Management
  • Contract Management
Work History
Owner, Senior Investigator, 10/1989 - Current
Sensient Technologies Corporation Boston, MA,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed day-to-day business operations.
  • Supervised investigative and inspection teams by enforcing reporting protocols and deadlines.
  • Trained team members in investigative techniques and policies.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Planned and supervised surveillance operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Prepared work schedules and assigned cases to individual investigators.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Optimized team hiring, training and performance.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Improved records management systems for leases and contracts to boost renewals timeliness.
Director of Corporate Security, 01/2016 - 03/2021
Hudiburg Auto Group City, STATE,
  • Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
  • Supervised risk management, loss prevention and safety operations for numerous dealerships facility to decrease incidents of theft, waste and abuse.
  • Trained 60 new security officers.
  • Optimized planning and allocation of resourced by organizing security and administrative programs, business management operations and inventory control.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
  • Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
  • Drafted security operating procedures and training materials for human resources department.
  • Processed both internal and external case sheets.
  • Kept team compliant with security protocols and appearance standards.
  • Coordinated operations of team comprised of 15 mid-level managers and 250 staff members committed to delivery of top-quality products and services.
  • Maximized data collection accuracy scores and recorded, stored and analyzed security information with zero discrepancies.
  • Coordinated operations of team comprised of 15 mid-level managers and 250 staff members committed to delivery of top-quality products and services.
  • Implemented security measures, which resulted in 37% decrease in incidents.
  • Supervised risk management, loss prevention and safety operations for 950,000 sq. ft. Automobile Dealerships facility to decrease incidents of theft, waste and abuse.
  • Trained 60 new security officers.
Director of Service, 12/2001 - 03/2012
Oklahoma Honda - Suzuki City, STATE,

Was on terminal leave from D.E.A.

  • Developed strategies to avoid customer escalations.
  • Drove financial performance through productivity analysis, contract terms and resource planning.
  • Took entrepreneurial approach to enable technical expertise of customer services organization.
  • Built and sustained trusting client relationships.
  • Hired, developed, motivated and retained top talent.
  • Evaluated employee performance quarterly and annual reviews.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Ordered materials, supplies or equipment for special projects.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Trained service staff on latest policies and procedures.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Promoted products, services or programs to create greater demand for cross-performing opportunities.
  • Prepared operational reports or records for Warranty and Operational reviews.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Received and processed stock into inventory management system.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Improved operations through consistent hard work and dedication.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Supervisory Agent, 08/1981 - 07/2007
United States Drug Enforcement Administration City, STATE,
  • Applied in-depth understanding of forensic science to evaluate claims.
  • Investigated criminal activity through combination of document research and interviews.
  • Inspected evidence and researched allegations to determine accuracy of statements.
  • Offered operational and administrative oversight to team of special agents.
  • Used undercover operations, surveillance and interrogation to probe administrative, criminal and civil cases.
  • Managed up to 650 active investigations simultaneously.
  • Supervised team of special agents carrying out law enforcement activities.
  • Coordinated with other agencies during multi-jurisdictional investigations.
  • Organized agents' activities to protect people and property.
  • Trained new agents in investigative procedures and legal requirements.
  • Implemented new and intivative programs to prevent crime and improve outcomes of criminal investigations.
  • Directed security activities at investigation sites.
  • Conducted investigations for alleged criminal violations.
  • Worked with multiple federal and state agencies and officials to conduct investigations and prepare cases for adjudication.
  • Conducted in-depth criminal investigations involving federal crimes, counterespionage, and terrorism.
  • Gathered evidence and served as witness in court proceedings.
  • Created and filed reports on investigative activities.
  • Traveled around world and helped solve various crimes.
  • Interviewed witnesses and suspects.
  • Performed arrests as per warrants issued.
  • Prepared reports, kept investigation records and maintained all case-related paperwork.
No Degree: Business - General Studies, Expected in
Oscar Rose Jr. College - Midwest City, OK,
Status -
Associate of Applied Science: Criminal Justice, Expected in 12/1981
Federal Law Enforcement Training Center - Quantico, MD,
Status -
Certified Police Officer - Oklahoma : Criminal Justice, Expected in 08/1979
Council of Law Enforcement Education And Training - Oklahoma City, OK,
Status -
High School Diploma: , Expected in 05/1979
Carl Albert High School - Midwest City, OK,
Status -

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Resume Overview

School Attended

  • Oscar Rose Jr. College
  • Federal Law Enforcement Training Center
  • Council of Law Enforcement Education And Training
  • Carl Albert High School

Job Titles Held:

  • Owner, Senior Investigator
  • Director of Corporate Security
  • Director of Service
  • Supervisory Agent


  • No Degree
  • Associate of Applied Science
  • Certified Police Officer - Oklahoma
  • High School Diploma

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