Highly self-motivated professional with 30 years of entrepreneurial and management experience. Skillfully create and maintain professional and loyal relationships with co-workers, staff and clients while effectively managing sales. Comfortable working independently as manager and leader and as collaborative team member. A seasoned Small Business Owner with 30 years' experience in operations management, business strategy, and financial management. Success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Friendly, knowledgeable Boutique Manager with
Increased repeat business by 50% through careful development of relationships with clientele. Dynamic personality and impeccable sense of style resulted in positive customer interactions. With a keen sense to maintain appealing stock for store.
Skills
Exceptional communicator
Customer-oriented
Quality assurance controls
Customer service-focused
Hardworking
Decision making skills
Technical Ability
Experience
1987 to 03/2021
Owner - Residential Cleaning Company Holiday Inn Club Vacations – Brownsville, VT,
Procured long term residential cleaning contracts.
Maintained schedules for clients.
Reduced average cleaning time with systematic efficiency
Developed, mixed and bottled custom green cleaning products.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Interacted pleasantly with clients and guests when performing once weekly duties.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Steam cleaned spots in carpets.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Laundered sheets and removed stains to restore linens to pristine condition.
Assembled complimentary vases and flowers for out of town guests.
1992 to 03/2021
MusicianSelf – City, STATE,
Singer Songwriter - Played variety of music with broad stylistic range.
Recorded and produced 2 solo and 8 ensemble albums.
Created Press Kits
Performed different styles of music.
Traveled to various locations throughout the USA for performances.
Website www.nikkijames music.com
Performed both a capella and with 5-10 person musical accompaniment to audiences of 50 - 5,000 people.
Performed in front of live audiences on television.
Selected for a 250 USA Radio Station Contract Promotion
Adapted to new songs, concepts and arrangements quickly and professionally.
Chose music appropriate to specific performance requirements.
Reached out to record labels and distributors to get fresh music.
Collaborated with other musicians to plan rehearsals and performances.
Played at over 200 festivals and concerts over 25 years
Toured regionally and played at various music venues.
Wrote songs with 5 person group.
Applied skills to band tours, music records and concert production.
Directed, produced, created and led numerous musical performances.
Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.
Member of music boards, committees and groups.
Contracted all the local entertainment for the 2002 Detroit 40
Played benefit concerts.
Developed strong interpersonal skills to deal with different personalities.
06/2018 to Closed
Boutique OwnerSelf – City, STATE,
Safeguarded customers and employees by offering clean and safe store environment.
Wore clothing to represent brand and aesthetic of boutique.
Spoiled customers by offering refreshments, providing attentive service and anticipating needs.
Trained staff to have extensive product knowledge and upselling skills. (interns)
Devised pricing strategies based on researching other resale.
Managed daily operations of boutique store and broke even second year in service.
Cultivated loyal customer base by providing excellent customer service.
Advised customers on style and current trends.
Created consistency for brand by maintaining quality, casual and unique items.
Kept up-to-date on all regulatory changes affecting business operations.
Conferred with customers to understand desires.
Established favorable relationships with vendors for special events.
Provided organizational leadership and established creative vision to achieve sales, profit and revenue goals for resale fashion, accessories, jewelry and inspired goods.
Set pricing structures according to market analytics and emerging trends.
Developed (simple) websites and create online advertisements, boosting online sales
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Resolved issues quickly through meticulous research and quick decision making.
Maintained functional and orderly display areas to meet all business needs and deliver professional appeal to customers.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Assessed, optimized and elevated operations to target current and expected demands.
Managed food preparation, guest interaction, quality control, and customer relations.
Education and Training
Expected in
: Sales Macomb Community College - Warren, MI GPA:
Expected in
Certificate: Small Business Training Best Business Practices Consulting - Detroit, MI, GPA:
Expected in
Certificate: Real Estate Macomb Board Of Realtors - Mt. Clemens Michigan , GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Created and effective events that increased revenue.
Maintained Quality control.
Drove improvement in profits through aggressive [Action] and
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